1. MARK A. VALENTINE
3177 Terrace ct. E Norcross, Ga 30092 email : valentinemark@hotmail.com
404-784-6674
EXPERIENCE
Aug 2008 to Present CLAIMS SUPPORT INDEXER/INTERPRETER
Access General Insurance Atlanta, GA
Electronic distribution of mail and faxes to the claims adjusters and researching unidentified documents to en
proper distribution. Additionally interpreted communications between insureds or claimants with adjusters in
various types of claims throughout the department which included attorney monitored recorded statements,
settlement negotiations, and new claims.
May 2007 to Aug 2008 BILINGUAL PRODUCER SUPPORT REPRESENTATIVE
Access General Insurance Atlanta, GA
Duties are to handle inbound and outbound calls, to receive payments, review endorsements and assisting pro
in various agent issues like general commissions questions, new appointments, and specific policy issues.
Apr 2006 to May 2007 BILINGUAL CUSTOMER CARE REPRESENTATIVE
Ryla Teleservices Kennesaw, GA
Duties included handling inbound calls for customers who subscribe to debt cancellation insurance
products for retail credit cards ie. Walmart, Belk --(Third party handler for AON)
May 2005 to Feb 2006 BILINGUAL CUSTOMER CARE REPRESENTATIVE
Allconnect, Atlanta, GA
Duties included handling inbound and outbound calls to resolve issues with utility connections
for English and Spanish speaking customers.
Jul 2001 to Apr 2003 PACK LINE LEADER
Bush Industries Erie, PA
Packing and keeping inventory of items necessary for packing for purposes of
Distribution, occasional operation of a forklift.
Sep 2000 to May 2001 DIRECTORY ASSISTANCE OPERATOR
Verizon, Erie, PA

2. Locating listings from local and national telephone directories across the
country and handling minor customer service issues
Jun 1998 to Apr 2000 SYSTEMS OPERATOR
Telatron, Erie, PA
Duties included systems support and maintenance for an inbound/outbound call
center ensuring continuous calls.
Aug 1997 to Dec 1997 MIS INTERN
Black & Associates Insurances (Erie Insurance) , Erie, PA
Systems support, backups, some programming in Visual FoxPro
EDUCATION
Dec 1997 ASSOCIATES DEGREE IN COMPUTER SCIENCE
Erie Business Center Erie, PA
May 1995 CERTIFICATE IN INDUSTRIAL MAINTENANCE
Regional Occupational Skill Center Erie, Pa
Jun 1990 HIGH SCHOOL DIPLOMA
Kendrick High School Columbus, GA
MILITARY
Oct 2003 to Sep 2005 NATIONAL GUARD Honorable Discharge
Sep 1990 to Sep 1994 U.S. ARMY Honorable Discharge
SKILLS, ACHIEVEMENTS, CERTIFICATIONS AND QUALIFICATIONS
RS THOMAS 40hr P&C Adjuster/Agent pre licensing course (Nov 16, 2008 and April 27 2010)
EMPLOYEE OF THE MONTH AllConnect
VOLT DATABASE SYSTEM CERTIFICATION from Verizon North (a Bell co.)
BASIC OPERATOR KNOWLEDGE CERTIFICATE from Bush Industries
Foxpro applications, ImageRight imaging software
Operating Systems- Windows95, 98,NT,2000, XP, Vista, 7, and 8
Achievements - Erie Business Center council vice-president, 1 Good Conduct
medal, 2 Achievement medals, 1 overseas service medal (Germany), 2 Achievement