1. Mark Matthew Maciel
8419 Pebbledowne Dr., Houston, Texas 77064
Mobile: 832-766-2675
markmaciel01@gmail.com
E d u c a t I o n
Je rs e y Village High School
Graduation Date 1991
G.E.D. with majors in art & design
Lone Star Colle ge
Graduation Date: 1992-1996
Major: Graphic Design
CE: 2003-2004
Major: Web Design, IT, & Server Administration
E X P E R I E N C E
L i f e A d v o c a t e s o f H o u s t o n | C o m p u t e r Te c h n i c i a n
April. 30, 2000 - July. 20, 2015
Mondays, Wednesdays, and Fridays I would perform routine maintenance of all office personnel
computers. Running clean-up of all sub directory folders. Defragmenting all drives necessary for
optimal performance. Uninstalling any unused programs, and optimizing networks for better
security.
Tuesdays and Thursdays, I would repair or upgrade parts and/or software on all donated
computers for use in the life center for pregnant woman or to sell for fund raising.
Some customer service: answering phones, and redirecting calls to counselors.
Phone: 713-682-5433
Supervisor: Cordelia Mclean available for contact only on Thursdays
reason for leaving: None - still with Life Advocates (reduction of hours due to budget cuts)
JLC-Media Consultants |Custome r Service / Web Design Consultant
Aug. 09, 1996 - April 21, 2000
Using tools such as Java, HTML, Dreamweaver, Flash, Microsoft Publisher, and Microsoft Word were used
in designing advertisement campaigns to many different businesses searching for new ideas.
Transforming slogans and designs to meet those needs.
Researching and development of information regarding new clients and services. Also supported sales
reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service
2. Mark Matthew Maciel
Page 2
Phone: No Longer In Service
Supervisor: Raymond J. Hernandez
Reason for leaving: Out of Business due to Bankruptcy
S K I L L S
More than 7 years' successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff
support, and planning/implementing proactive procedures and systems to avoid problems in
the first place.
Possess solid computer skills.
Excellent working knowledge using Windows, IBM, and Mac systems; Lotus 1-2-3,
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Publisher, Q.A.D. (Putty
Network Systems)
A team player, acknowledged as "Total Quality Customer Service Professional."