AutoDeploy saves Outrigger time, money and scales organizational efficiencies for Outrigger Group

1. CUSTOMER
SUCCESS STORY
AutoDeploy 1 |
About
Outrigger Hotels and Resorts is part of the Hawaii-based Outrigger
Enterprises Group. Outrigger is one of the fastest growing, privately-held
hospitality companies in the Asia Pacific, Oceania and Indian Ocean
regions. The company operates resorts in eight nations, and the United
States.
The Challenge
Following a challenging upgrade from World to EnterpriseOne, Outrigger
teams struggled with the inherent differences between the two platforms.
Initially underestimating the demand requirements for CNC resources,
Outrigger quickly assimilated to the challenges of recruiting and retaining an
in- house team. Further exacerbating the challenge, Outrigger often
struggled with relocating talent from the mainland to corporate
headquarters in Oahu. Given the available options, Outrigger came to the
conclusion that partnering with a managed services provider was their best
option.
Outrigger discovered a new set of challenges with managed services. Even
though they were stabilized from their upgrade, the business still required
additional changes to the software, such as reports, interfaces,
configurations, and enhancements. Outrigger encountered service level
agreement restrictions for ad hoc builds outside of predefined times,
conflicting schedules based on the demands of other managed service clients,
as well as varying global holidays from their managed service provider. Due to
the limitations of their managed service provider, it became increasingly
challenging to stay ahead of the steady stream of new requirements from
Outrigger business owners. An unanticipated consequence of the managed
services relationship was the loss of insight into their overall change
management process. Outrigger was no longer hands-on and in control of
system administration, package management and their software
development lifecycle.
CUSTOMER
Outrigger Hotels and Resorts
THE CHALLENGE
Move CNC services in-house,
reduce the overall complexity of JD
Edwards EnterpriseOne, establish
standardized processes, and
prepare for global implementation
THE SOLUTION
AutoDeploy Envoy for automated
package build and deploy for the
Oracle JDEdwards Cloud.
RESULTS
■ No down time from when a developer
finishes their code for unit test
■ Reduce develpment cycle by
8x previous rate.
■ No down time from when a
developer finishes their code to
getting it unit tested in
development.
■ Rapid time to advance software
changes from the developer to the
business analyst.
■ Full control and management of
the code build and deploy in the
production environment.
■ Real time communication on the
success or failure of a package’s
build and deploy success, or failure.
■ Replacement of managed services
vendor with a solution administered
in-house

2. CUSTOMER
SUCCESS STORY
AutoDeploy 2 |
As Outrigger starting planning for a global implementation, they began
to re-evaluate their managed service contract. Given the global scale of
the remote locations and available infrastructure, Outrigger adopted a
model of separate instances of JD Edwards for each location. Knowing
the challenges they already had with their managed services provider,
they knew additional challenges would be present in terms of syncing
builds across all instances. They also knew they would again require
outside consulting resources and wanted to be in a better position to
manage third-party involvement with system changes.
The Solution
Following a one day installation of AutoDeploy’s Envoy product, Outrigger
realized immediate value to their business by performing their build and deploys
with either a daily scheduled series of package builds, or with ad hoc builds.
Code changes were effectively delivered for unit testing in development, and
for user acceptance testing by business analysts.
With Envoy, Outrigger was able to quickly establish a scheduled build cycle as well
as immediately respond to any requests for ad hoc builds. Regardless of the level
of experience of the user or the related projects in the package, IT now uses
either a zero click scheduled process or a single click ad hoc process. With the
establishment of a standardized, repeatable process for moving changes into the
system, IT and the business were in a position to use technology as a tool to
enhance overall value.
Outrigger saw an immediate reduction in cycle times with Envoy. With little to no
downtime between moving system changes into different environments, unit
testing and functional testing were able to be performed in an expedited manner,
resulting in less idle time for expensive third party resources. Internal resources
also benefitted as the time reduction meant changes were moved into the
production environment in an expedited manner.
"AutoDeploy has been a great
partnership for Outrigger.
Before we were using
AutoDeploy Envoy, the
technical functions of
EnterpriseOne, specifically
package management, was
challenging for our IT
organization. With Envoy we
have been able to reduce
development time, increase
utilization of our in house and
3rd party resources, be more
agile in delivery of value add
projects to the business, and
facilitate a strong relationship
between IT and our business
users. AutoDeploy is critical to
our organizational success with
EnterpriseOne now, and in the
future. The value to our
business has been
tremendous."
-- David Reed
Director, Systems &
Programming at Outrigger
Hotels & Resorts

3. CUSTOMER
SUCCESS STORY
AutoDeploy 3 |
Under a managed service provider, Outrigger had two budget line
items - one related to managed services and one related to hourly
overage for a preset amount. As Outrigger tried to work within the
defined limits of the managed services contract, they still found
themselves paying for additional hours related to re-work and wait
times for package management. By utilizing Envoy, Outrigger
eliminated the need for a managed service provider. They consolidated
both line items into a single line item that was significantly lower than
the original amount for managed services alone. Not only were they
able to reduce overall spending but they were able to establish a fixed
number for costs related to system maintenance.
The ability to have a reliable process in place for package management
across multiple instances greatly reduced the complexity of the global
rollout. Envoy allowed Outrigger to isolate any issues related to moving
system changes into any environment as they knew Envoy only allowed
deployment of error-free builds. By having a process already in place,
Outrigger was able to enforce standards across the enterprise.
As Outrigger continues to move forward with EnterpriseOne, they are
self-sufficient, no longer reliant on third party vendors for daily system
maintenance. They now have a standardized, repeatable process for
system administration, software development lifecycle, and package
management in-house. Business and IT are aligned and are focused on
delivering higher-level value with improved processes and controls.
Outrigger is now in a position to use technology as a tool to further
deliver business value.
As Outrigger
continues to
move forward
with
EnterpriseOne,
they no longer
rely on third
party vendors for
daily system
maintenance.