1. Marie Nugent
36 The Coppice,
Palmerstown,
Dublin 20.
Mobile: (083) 1607861
Home: (01) 5043033
mnugent_ie@yahoo.com
Work Experience
Croke Park 2011-Present
• Helping with the Family Funzone
• Scanning tickets for concerts
• Flag bearing on match days
Meetup 2013-Present
• Organizing 2-3 social Events on a Weekly Basis
• Hosting events for up to and over 50 people
• Liasing with venues for reservations
• Organizing fundraising events for Charities
• I have built up a large number of people who regularly come to these events and who also bring their
friends, I am always told, that the reason why they come is because I always make sure that they are
happy, looked after, socializing with other people and are comfortable in their surroundings.
• I e-mail members on a weekly/bi-monthly basis to advise them of upcoming events.
• Advising the public of the group and social nights out
• I am constantly coming up with new ideas of events (mainly free) for our members
• Website administrator
SBE Ireland June 2014-present
• Customer Service Representative
• Dealing with large volumes of calls
• Dealing with customer queries
• Keeping customers updated on their repairs
• Building rapport with customers and with fellow team members

2. • Communicating with other departments in relation to repairs
• Dealing with customer complaints
• Solely arranging collections for customers devices
• Inputting data for the Samsung account. Calling customers and ensuring that they are happy with the service
• Working with Microsoft excel at beginner/intermediate level
Sky Ireland November 2013-March 2014
• Customer Service Representative
• Dealing with large volumes of calls
• Dealing with customer queries
• Dealing with customer complaints
• Organizing installation jobs
Meteor Customer Care February 2013-November 2013
• Customer Service Representative
• Dealing with large volumes of calls
• Dealing with customer queries
• Dealing with customer complaints
Personal Attributes
I am a confident, Hardworking individual. I have gained a lot of experience with dealing with people on a daily
basis. I am people focused, and I always strive to improve myself and to make others happy. I work great
people on a daily basis
Voluntary Work:
Dogs Aid Animal Sanctuary 2012-present
• Organizing Fundraising events
• Participating in street collections on Grafton street
• Helping to care for the animals in the Sanctuary
The Lighthouse Coffee Shop: 2000-2003
• Talking and Listening to Teenagers and Adults who suffer from Drug Addiction
• Doing Soup runs around the streets of Dublin City Centre

3. Education
iSkills (ECDL Training)
October 2011-November 2011
FÁS (Childcare)
September 2009-June 2010
Achievements/Awards
Partial ECDL Certification
First Aid
Fetac Level 5 Qualification in Childcare
Skills
Microsoft Word, Exel. Powerpoint, Web Communication and browsing
I am currently looking to complete Access
I am a very friendly, approachable person
I work well within a team
I love to travel and experience different cultures (I have lived in Bahrain in the Middle East for 2 months in 2004)
I have great time management skills
I like to socialize with friends and family
Referees:
By Request