2. OUTLINE OF THE USECASE
• BACKGROUND &
PROBLEM STATEMENT
• ORGANIZATIONAL
IMPACT
• ROOT CAUSES &
ASSUMPTIONS
1 2 3 4
• PROPOSED
SOLUTION
3. BACKGROUND
&
PROBLEM
STATEMENT
Virtusa has identified a major inefficiency in time logging in the internal system with respect
to project team members. Current expectation is for completion of time entry in the internal
system prior to the month-end date, which is not being met. The timely capture of statistics
is essential in various aspects and is crucial for organizational success.
Following points were taken into consideration when analyzing the problem.
• Access to internal system is facilitated via personal mobile devices as well as office
laptops.
• Some projects are FP - Fixed Price projects.
• Some projects, PM and team members are located in multiple countries.
• Most projects, majority of software engineers allocated in contrast to QA/ BA resources.
The case study is conducted with aims to identify the root causes and to propose
improvements through the analysis.
4. • Inefficiency of tracing billable hours to uncover hours of
“dead time”, resulting in lack of employee accountability.
• Reduction of employee focus due to lack of monitoring and
related consequences.
• Unawareness of project supervisors on resource burnout.
• Improper time management of Remote work, t and
ensure they’re performing their jobs well.
• Varying levels of quality
• Unstructured & semi-structured data
• Inaccurate track of time spent on projects
resulting in misinterpretations to the client on
project progress and return on investment.
• No details gets left out or misrepresented, and
all your internal costs are accounted forThis
could be further enhanced to suit the formats
required for the system in use by the company.
• Transparency into work processes
• Making time registrations a staple in your routine, you
automatically make your business more transparent. It allows
you to stay on top of the working process, offering insights into
the jobs being completed and their duration. Additionally, you
start to understand which activities are being constantly put on
the back burner and start prioritizing work better. Eventually,
time tracking tools also provide the bigger picture for
employees. They are able to look back at their workloads and
optimize productivity where needed, while also keeping tabs on
what everyone else has been doing.
ORGANIZATIONAL IMPACT
TRANSPARENCYINTO WORK PROCESSES
BUDGETING& OPERATIONALEFFICIENCY
ACCOUNTABILITY& RESOURCEBURNOUT
