18. IAQG 9100: 2008
IAQG 9100: 2008
Aerospace Standard Evolution
Aerospace Standard Evolution
Colin Clarke
Colin Clarke
Bombardier Aerospace
Bombardier Aerospace
Chairman Americas Aerospace Quality Group
Chairman Americas Aerospace Quality Group
IRIS Seminar
IRIS Seminar –
– InnoTrans 2008
InnoTrans 2008
September 26, 2008
September 26, 2008
19. Agenda
„
„ Introduction to the International Aerospace Quality
Introduction to the International Aerospace Quality
Group (IAQG)
Group (IAQG)
„
„ Membership of the IAQG
Membership of the IAQG
„
„ 9100 Revision Objectives
9100 Revision Objectives
„
„ 9100 Revision Process
9100 Revision Process
„
„ 9100 Key Change
9100 Key Change
„
„ Summary
Summary
20. A Global Team
A Global Team
International Aerospace Quality Group
International Aerospace Quality Group
International Aerospace Quality Group
IAQG
Council
General Assembly
Forums
AAQG
(Americas)
(19 members)
EAQG
(Europe)
(30 members)
APAQG
(Asia & Pacific)
(14 members)
Implement initiatives that make significant improvements in Qual
Implement initiatives that make significant improvements in Quality
ity
and reductions in cost throughout the value stream by establishi
and reductions in cost throughout the value stream by establishing
ng
and maintaining dynamic cooperation, based on trust, between
and maintaining dynamic cooperation, based on trust, between
International Aerospace companies
International Aerospace companies
Whose purpose is:
Whose purpose is:
21. 21
21
IAQG Membership
IAQG Membership
Americas
Americas
•
• ATK
ATK
•
• The Boeing Company
The Boeing Company
•
• Bombardier Aerospace
Bombardier Aerospace
•
• Embraer
Embraer
•
• GE Aviation
GE Aviation
•
• Goodrich Corporation
Goodrich Corporation
•
• Gulfstream
Gulfstream
•
• Honeywell Aerospace
Honeywell Aerospace
•
• Lockheed Martin
Lockheed Martin
•
• L3 Communications
L3 Communications
•
• Northrop Grumman
Northrop Grumman
•
• Parker Aerospace
Parker Aerospace
•
• Raytheon
Raytheon
•
• Rockwell Collins
Rockwell Collins
•
• Rolls
Rolls-
-Royce North America
Royce North America
•
• Spirit
Spirit Aerosystems
Aerosystems
•
• Textron
Textron
•
• United Technologies Corp.
United Technologies Corp.
•
• Vought
Vought
•
• PRI *
PRI *
•
• SAE *
SAE *
*: Sponsor
*: Sponsor
Europe
Europe
•
• Airbus
Airbus
•
• ALENIA
ALENIA
•
• Avio
Avio
•
• BAE Systems
BAE Systems
•
• Dassault Aviation
Dassault Aviation
•
• EADS
EADS
•
• EADS
EADS –
– CASA
CASA
•
• EADS Military
EADS Military
•
• Eurocopter
Eurocopter
•
• Hegan
Hegan
•
• Hispano
Hispano-
-Suiza
Suiza
•
• Israel Aircraft Industries
Israel Aircraft Industries
•
• Liebherr
Liebherr
•
• Messier
Messier-
-Bugatti
Bugatti
•
• Messier
Messier-
-Dowty
Dowty
•
• MTU Aero engine
MTU Aero engine
•
• PFW
PFW
•
• Rafael
Rafael
•
• Rolls
Rolls-
-Royce
Royce
•
• SAAB Aerospace
SAAB Aerospace
•
• SAFRAN
SAFRAN
•
• Smiths Aerospace
Smiths Aerospace
Europe (Cont
Europe (Cont’
’d)
d)
•
•Stork Fokker Aerostructures
Stork Fokker Aerostructures
•
• Sonaca
Sonaca
•
• Sukhoi
Sukhoi
•
• Thales
Thales
•
• Turbomeca
Turbomeca
•
• Volvo
Volvo –
– Aero
Aero
•
• Westland
Westland
•
• Zodiac
Zodiac
•
• ASD * /
ASD * / ASD
ASD-
-EASE *
EASE *
Asia
Asia
•
• AIDC
AIDC
•
• AVIC 1
AVIC 1
•
• AVIC 2
AVIC 2
•
• Fuji Heavy Industries
Fuji Heavy Industries
•
• Harbin Embraer
Harbin Embraer
•
• Hawker de Havilland
Hawker de Havilland
•
• Indonesian Aerospace
Indonesian Aerospace
•
• IHI
IHI
•
• Kawasaki Heavy Ind
Kawasaki Heavy Ind
•
• Korea Aerospace Ind
Korea Aerospace Ind
•
• Korean Air Aerospace
Korean Air Aerospace
•
• Mitsubishi Heavy Ind
Mitsubishi Heavy Ind
•
• Samsung Techwin
Samsung Techwin
•
• SMIC
SMIC
•
• SJAC *
SJAC *
22. 9100 Revision Objectives
9100 Revision Objectives
„
„ Incorporate ISO 9001: 2008 changes
Incorporate ISO 9001: 2008 changes
„
„ Expand scope to include land and sea
Expand scope to include land and sea-
-based systems
based systems
for defense applications
for defense applications
„
„ Ensure alignment with IAQG strategy (on
Ensure alignment with IAQG strategy (on-
-time, on
time, on-
-
quality performance)
quality performance)
„
„ Adopt new requirements based on stakeholder needs
Adopt new requirements based on stakeholder needs
„
„ Improve existing requirements where stakeholders
Improve existing requirements where stakeholders
identified need for clarification
identified need for clarification
23. 9100 Revision Process
Started in April 2005
Started in April 2005
Data mining and
Data mining and
Consolidation
Consolidation
-
- 366 items
366 items
Review process
Review process
•
• Design Specification &
Design Specification &
IAQG Strategy > 9100
IAQG Strategy > 9100
objectives
objectives
40% accepted
40% accepted
Project Mgmt.
Design Specification
& IAQG Strategy >
9100 objectives
MCRT
Accept/Reject/
Proposals/
Comments
MCRT
MCRT
Accept/Reject/
Proposals/
Comments
MCRT
(Master Comments
Review Template)
MCRT
MCRT
(Master Comments
Review Template)
Stakeholder
Stakeholder
Input +
Input +
Web survey
Web survey
24. 9100
9100
draft
draft
18 June 2007
9100
9100
draft
draft
7 August 2007
Write the first draft
Write the first draft
Review of the first draft
Review of the first draft
9100
9100
coord
coord
draft
draft
Nov 2007
Review of coordination draft
Review of coordination draft
9100 Revision Process
25. 9100 Revision Process
9100
Release
Release Date:
Release Date:
December 2008
December 2008
9100
Formal
Ballot
May 2008
9100
9100
Formal
Formal
Ballot
Ballot
May 2008
May 2008
26. 9100: 2008 Key Changes
9100: 2008 Key Changes
„
„ Clause 1
Clause 1 -
- 9100 Scope and Application
9100 Scope and Application
•
• Revision:
Revision:
„
„ Scope extended to include Defense, as well as Aviation and
Scope extended to include Defense, as well as Aviation and
Space
Space
„
„ Application guidance provided when 9100, 9110 and 9120 are
Application guidance provided when 9100, 9110 and 9120 are
appropriate for use
appropriate for use
•
• Rationale:
Rationale:
„
„ The 9100 based QMS is applicable to other complex systems
The 9100 based QMS is applicable to other complex systems
and would receive benefit from implementation including land
and would receive benefit from implementation including land
and sea
and sea-
- based applications
based applications
„
„ Possible additional recognition and synergies with NATO Allied
Possible additional recognition and synergies with NATO Allied
Quality Assurance Publications (
Quality Assurance Publications (AQAPs
AQAPs)
)
„
„ Implementation/Audit Considerations:
Implementation/Audit Considerations:
„
„ Increased use and improved understanding of when the various
Increased use and improved understanding of when the various
aviation, space and defense standards are applicable
aviation, space and defense standards are applicable
27. 27
27
Documents
Documents Relationships
Relationships
9120 (Distributors)
9110 (Maintenance)
9100 (General)
9101
Audit Process
9100 Guidance Material
ICOP
:
Certification
Scheme
Best
practices
QMS Requirements
9103
Key Charact.
Oversight of Certification Scheme
9104-1 (organization) 9104-2 (surveillance) 9104-3 (auditors)
9102
FAI
9107
DDA
9114
Direct ship.
9131
Non conf.
91XX
……..
REQUIREMENTS
Strategy
Stream
SUPPY
CHAIN
Strategy
Stream
Other
Party
Managt
System
Maintenance
of
standards
issued
by
IAQG
(IAQG
103)
People Capability documents : dictionary…
People
Capabily
Strategy
Stream
Guides
Supply Chain Management Handbook
Sales,Master
Scheduling
&
Sequencing
Contract
Requirt. &
Flow down
Design
and
Developt.
Capacity
planning &
scheduling
Manufact.
and
inspection
Operational
managt and
product
validation
Non conf,
corrective
preventive
actions
Order
Managt &
logistic
Customer
Support
Supplier
sourcing
selection
& approval
.
29. Summary
Summary
„
„ The 9100 Revision:
The 9100 Revision:
•
• Expanded the 9100 scope to include Aviation,
Expanded the 9100 scope to include Aviation,
Space and Defense
Space and Defense
•
• Provided additional focus on the IAQG objective of
Provided additional focus on the IAQG objective of
on
on-
-time and on
time and on-
-quality deliveries
quality deliveries
•
• Ensured that the 9100 standard is compatible for
Ensured that the 9100 standard is compatible for
use by all stakeholder segments and by
use by all stakeholder segments and by
organizations of all types and sizes
organizations of all types and sizes
•
• Ensured that 9100 remained recognized by
Ensured that 9100 remained recognized by
Authorities
Authorities
•
• Ensured that stakeholder needs were addressed
Ensured that stakeholder needs were addressed
43. L.Buonocore – 26 September 2008
43
IRIS Certification:
An Improved Customer relation for
FAIVELEY TRANSPORT ITALIA
(Piossasco - TO)
Ing Luigi Buonocore – Quality Mngr
luigi.buonocore@faiveleytransport.com
off. +39-0119044225
mob. +39-3356972251
44. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Faiveley Transport Italia is one of the
Faiveley Group’s company.
Located in Piossasco ( close to Turin ),
FTI belong to the Faiveley Brake &
Couplers Division.
Some example of the product designed
and produced in FTI :
Brake panel
Loco SNCB Brake panel Metro Budapest
45. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Some pneumatronic products:
EPAC
MINITROL I2TROL
New oil free compressor:
Buran 30 oil free
Buran 1 oil free
46. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Certification Process (with RINA)
Application Level for Faiveley
19 Control comand and signalling
systems
9 On board vehicle control
11 Communication systems
1 Car body
12 Cabling and Cabinets
2 Car body fittings
13 Door System
3 Guidance (Bogies and running gear)
14 HVAC
4 Power System
15 Tilt System
5 Propulsion
16 Lighting
6 Auxiliary systems
17 Coupler
7 Braking System
18 Rolling Stock
8 Interiors
20 Single railway component
10 Passenger Information Systems
47. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Activities in Faiveley Italy
developed to reach the
IRIS certification =>
total 140 working/day
Audited for Certification
6th - 7th March 2008
Certification issued the
28th March 2008
Next follow up foresee within the
end of March 2009
48. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Transparency in customer relations with intranet
web FTI Portal :
> IRIS norm
> Clear definition of requirements for the single
company functions
49. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Clear Customer relations
¾ Railway requirements: IRIS norm, focused on them, is
a guarantee for the System Integrators & End Users
¾ Auditing time & cost: strong reduction thanks to the
common requirements and acknowledgement
¾ Customer requirements: more evidence to respect
project specifications with progressive matrix
¾ Communication: easier following common standard
fully dedicated to railway market
50. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Railway specific topics
* Reliability, Availability, Maintenance and Safety levels of products/Life Cycle Cost
FIRST ARTICLE
INSPECTION
PROJECT
MANAGEMENT
RAMS / LCC*
OBSOLESCENCE
MANAGEMENT
TENDER
MANAGEMENT
Factories certified IRIS have certainly implemented those
processes, so this an important added value for
Customers.
RAIL VEHICLE INDUSTRY
51. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Basic cockpit vs. Customers
Customer NC
throughout the
product life
cycle
Internal and
supplier NC
throughout the
product life
cycle
Supplier on
time delivery
performance
Customer NCR
response time
Quality
deficiency cost
IRIS requests to measure KPI.
A minimum level of reduction
of the gap with rigorous KPI
implementation
Customers useful to
compare different
performance from
common area
52. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
One way to measure
¾ A scoring system for the continuous improvement
process Audit results is recorded using the specific IRIS
Audit Tool and evaluated according to IRIS questionnaire.
¾ This evaluation model allows for the audited
organization’s continuous improvement process to be
reflected. Due to that the results are entered in the UNIFE
supplier database, where they are made available to the
buyers at all rail vehicle manufacturers.
¾ The improvement of the maturity level of each area can
promote the synergy between parts.
53. L.Buonocore – 26 September 2008
Main benefits
¾ Evidence of the improvement of the quality
for the factory each year;
¾ Better evaluation of the sub suppliers
(efficacy and efficiency)
¾ Transparent and reliable information via the UNIFE
supplier database
¾ Risk reduction in the contract, due to the recognised IRIS
database
¾ Improvement relationship and communication between
stockholder
FAIVELEY TRANSPORT ITALIA
54. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
Next steps to enlarge the vision:
1. Sub suppliers with IRIS certification, improving supply chain
2. End Users recognizes IRIS, spreading one reference
3. Sharing processes with all Customers involvement (i.e.:
Tender, Design, PM, FAI), standardizing common process
flows
4. Competitive pressure increase with one audit tool that pools
higher quality level
5. Common basic KPI between System Integrator vs. all
Suppliers
55. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
This is the first step!
CONTINUOUS IMPROVEMENT means
a measurable quality management system
56. L.Buonocore – 26 September 2008
FAIVELEY TRANSPORT ITALIA
THANK YOU
AND
58. Sigma Coachair Group
Sigma Coachair Group
Presents
Presents
Ready For Market Expectations
Ready For Market Expectations
September 2008
September 2008
59. Why IRIS?
Operators require of the supply chain; low cost solutions with no
compromise on quality.
Railway equipment manufactures have requested rationalization of
the quantity of different requirements and audits from rolling stock
manufactures.
IRIS offers a quality system that is specifically for the rolling stock
industry which covers many more aspects than ISO 9000.
60. Customer Expectations From the Supply Chain
Tender
The rolling stock industry is project driven based
on several key stages as follows:
Design and Validation
Production and Delivery
Warranty Period
Long Term In Field Support
Commissioning and On Train Testing
61. Customer Expectations From the Supply Chain
At Tender Stage….
As an example the rolling stock industry demands:
Solution Providers
Customers are seeking suppliers that are
experts in their field.
Cost Effective
Low cost facilities such as those owned
and operated by SCG in China.
62. Customer Expectations From the Supply Chain
Design and Validation…..
Company with Design Experience
Mistakes in the rolling stock industry cost both the supplier
and the customer a lot of money, therefore experience in this
difficult field is important.
Testing to Ensure Compliance
63. Customer Expectations From the Supply Chain
….Long Term Field Support
Qualified Technicians to Support
Product in the Field
The rolling stock industry is global and therefore support
is required at all locations where trains are delivered.
Obsolescence Control
Trains are in service for >35 years, so control of component obsolescence is critical to
ensuring equipment remains operational.
64. Sigma Coachair Group - Vision Statement
Sigma Coachair Group aims to be a
growing, profitable designer and
supplier of quality heavy duty and
transit air conditioning systems,
which has customer satisfaction
customer satisfaction
as the foundation of its success
65. Our experience in the Implementation
Audit & Certification by AFAQ AFNOR
November 15~16 2007, SCG (China) completed the First IRIS
certification Audit in Asia by AFAQ AFNOR
SCG’s Vision Statement is clear “Customer Satisfaction” is one of our key
values. We believe that IRIS certification assists us to deliver a cost
effective high quality product that will meet or exceed our customers
expectations for the duration of its life.
66. SCG One of The First Companies in China to Secure Certification
