apm

1. Aviation Project
Management

2. Presenters:
1. Romaisha Shabbir
2. Naba Saleem
3. Zainab Rizvi
4. Awais Basheer

3. Quality Management
Quality management is the act of overseeing all activities and tasks that must
be accomplished to maintain a desired level of excellence.
What is Quality?
Quality is extremely hard to define, and it is simply stated: “Fit for use or purpose.” It is all about meeting the
needs and expectations of customers with respect to functionality, design, reliability, durability, & price of the
product.
Processes of Quality Management
● Quality Planning
● Performing Quality Assurance
● Performing Quality Control
•

4. Quality Planning
• Objectives to be attained
• Steps in the processes that constitute the operating practice or procedures of the
organization
• Allocation of responsibilities, authority, and resources during the different phases of the
process or project
• Specific documented standards, practices, procedures, and instructions to be applied
• Suitable testing, inspection, examination, and audit programs at appropriate stages
• A documented procedure for changes and modifications to a quality plan as a process is
improved
• A method for measuring the achievement of the quality objectives
• Other actions necessary to meet the objectives

5. Quality Planning in Aviation
In Aviation the quality planning focuses on procedures, policies that can make an
airline work better with higher quality services and products. Its main focus is
customer satisfaction.
Levels of quality
There are 3 levels of quality
1. Acceptable quality
2. Appropriate quality
3. Inspirational quality

6. Quality Assurance
Quality simply means fitness to use and conformance to requirements.
Quality Assurance (QA) focuses on the processes utilized in the project
efficiently to generate quality project deliverables. It includes the
following meeting standards, progressive enhancing project work and
eliminating project defects.

7. Quality Assurance in Aviation
• In aviation, quality assurance system deals with the monitoring of aviation
equipment, processes and programs that validate that the state regulatory aviation
bodies and ICAO’s quality standards are being achieved.
• This system of quality assurance also provides inspection system to make sure that
aircraft maintenance work is carried out as per instructions of manufacturers and
technicians.

8. Quality Assurance Audit
• Quality Systems do not look into the accidents or mishaps for risk or hazard
assessment. It inspects the end results of a procedure only for variations and makes
corrections as quality system meant to work on continuous improvement.
• Quality is not controlled by audits of quality assurance. They setup the degree to
which quality had been, is or will be controlled in future.
• Quality Assurance auditors do not make corrections in the system. Their job is to
examine the problems and issues and finding their causes. Quality Assurance is the
process that spots deficiencies before any hazard occurs. It is a proactive approach.

9. Quality Control
The procedures or methods that are followed to keep a check on the staff and to
maintain the safety of the organization comes under the term quality control. It's all
about controlling the unpleasant incidents and to ensure that the rules created for the
sake of safety are being implemented or not.
Quality Control in Aviation Industry
When it comes to the aviation industry, it is a system that interacts in both ways,
directly and indirectly ways with the customers. The main focus of the quality
control is dependent on the total output of the business. Quality control is fully
surrounded with the identification and indication of the errors or glitches happening
in the system.