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1. Maha Ibrahim Raya
Address: DIFC- Dubai
Phone: 056-9580096
E-mail: maharaya@live.com
Objectives:
Seeking a challenging position in a well-established organization with a stable environment where
my academic background and my interpersonal skills are well utilized.
Working Experience:
• SERVCORP- from December 2015 to present.
Job Description:-
• Attending phone calls for more than 150 companies by names, in a professional
Manner according to Servcorp standards.
• Assisting clients in arranging meetings.
• Taking Meetings’ minutes.
• Assisting clients in travels arrangements (flight booking, hotels booking …etc).
• Assisting clients in translations from English to Arabic and vise-versa.
• Assisting clients in recruitment.
• Assisting clients in filing and digitizing their important documents with catalogues.
• providing clients with the legal instructions according to the UAE laws.
• Assisting clients in researches needed, each according to their field of specialization.
• Dubai Holding group “Public Relations Officer”- from December 2013 to December 2015.
Job Description:-
Assist the Public Relations Manager and provide all necessary support to him for the
smooth running of the department.
• Submit and ensure the processing of all types of applications and paperwork to the
local government bodies, including but not limited all kinds of Work permits, Visas,
Cancellations, Trade Licenses renewals, police permits, Establishments Quotas, NOC,
work permits and Visas Renewals,,,etc.
• Accompany the employee for the medical check process for new visa applications or
visa renewal process.
• Assist the company and the employees with visa arrangements in Embassies.
• Assist all the Group of Companies in their paperwork Translation from English to
Arabic and Vice-versa.

2. • Advice all the Employees with the suitable Legal Instructions for their needs.
• Bibliotheca Alexandrina “Reference Librarian at Reference service Department”- Main
Library from November 2012 to July 2013.
Job Descriptions:-
 Helping Patrons to find the suitable scientific materials and References in their Fields of
Specializations by using the OPAC.
 Train the Users on the Library’s Catalogue and Online Resources.
 Organize some of The Library's national and International Events.
 Databases Search Proficiency such as ( Elsevier, IEEE, Academic Search Complete,
JSTOR, General Onefile, ERIC, Business Search Complete and.....etc,)
Training Experience:
Library of Faculty of Arts on Cataloging and Classification Tasks “The future system of
library management” - Alexandria University from1st of August 2010 to 31st of August 2010.
Voluntary Works:
• Bibliotheca Alexandrina “Visits and Conferences Department”- as a Teacher at the Day
Care Unit from June 2012 to August 2012.
• Bibliotheca Alexandrina as a Reference Desk Librarian and on Shelving Tasks at the
Young People Library of the library of Alexandria from February 2012 to April 2012.
• Bibliotheca Alexandrina as a Reference Librarian at Reference Service Department of
the Library of Alexandria from 4th of July 2010 to 29th of July 2010.
Education:
2008 – 2012: Faculty of Arts, Alexandria University. Major: Library and Information Science.
Accumulated Grade: Good.
1999 – 2008: Mohamed Korayem School (M.K.S).
1995 – 1999: lyceè Liberty School (E.L.L).
Language skills:

3. Arabic: Mother tongue. English: Excellent. French: Good.
Computer & Interpersonal skills:
- Microsoft Office package - Internet and browsing knowledge
- Good Presentation & Communication skills - Academic Searching Skills
Capabilities:
- Ambitious - Goal-oriented and self-motivated. - Works well under pressure.
Courses:
• Achieved the “test of English as a foreign language- internet based test” TOEFL-iBT:
Score 73.
• Achieved the test of “International Computer Driving License- extra” ICDL+ from
Bibliotheca Alexandrina.
• Acquired certificate of achieving the "Test of English for International Communications"
TOEIC test: Score 675.
• Advanced Conversation Course in English at AMERICA-MIDEAST EDUCATIONAL AND
TRAINING SERVICES, INC “AMIDEAST”.
• Certificate of Achievement in English Language from “AMERICA–MIDEAST
EDUCATIONAL AND TRAINING SERVICES, INC” AMIDEAST.
• Acquired “International Computer Driving License” ICDL from the “United Nations
Educational, Scientific and Cultural Organization” UNESCO.
• United Nations Information Resources Course in Bibliotheca Alexandrina in April 2010.
• United Nations Official Documents Databases Course in Bibliotheca Alexandrina in April
2010.
• Citation Style Course in Bibliotheca Alexandrina from 3rd – 24th February 2010.
• Database Advanced Course in Bibliotheca Alexandrina from 4th- 25th February 2010.
• Library Science Workshop in Bibliotheca Alexandrina from 2nd – 30th December 2009.
• Reference Advanced Course in Bibliotheca Alexandrina from 10th – 31st December 2009.

4. Activities:
• Participated as an organizer in the “Abu-Simbel sun festival 2013” in the great cooperation
between Bibliotheca Alexandrina and the UNESCO.
• Communication Skills Course from Institute of Management Development- The American
University of Cairo AUC.
• Volunteered as a host at the international day for Disabled people at the Conference
Center of Bibliotheca Alexandrina in 22nd of December 2010.
• Certificate of honor in drawing from Bibliotheca Alexandrina within an art competition held
under Big-Read Project (Egypt - U.S.A)
• Certificate of Honor in Drawing from L’Atelier Groupement d’Artistes et d’Ecrivain.
Capabilities:
- Ambitious - Goal-oriented and self-motivated. - Works well under pressure.
Personal info:
Date of birth: 3 August 1990. Marital status: Single.
Gender: Female. Nationality: Egyptian.
Referees:
• Hikmat Amacha: Public Relations Manager- Dubai Holding Group.
Tel: +971 4 3011000 Ex:- 1040
E-mail:- hikmata@dubaiholdinggroup.com
• Manar Badr: Director of Main Library Department- Bibliotheca Alexandrina.
Tel.: +(203) 4839999 Ex:- 2761.
E-mail:- manar.badr@bibalex.org
• Osama Swedan: Team Leader at Vodafone Egypt.
Tel.: +2 01001008118
E-mail:- osama.swedan@vodafone.com
 All References are available upon Request.