A 24/7 Help Desk Call Center Can Be Good For Business

2. While these events may simply look like several days of "drool
worthy" euphoria for today's geeks, a close look reveals how
much technology has become part of our lives even the most
mundane kind of technology, such as the cordless flat iron.
Manufacturers like Korea’s LG Electronics, for instance, has long
been offering refrigerators that allow you to surf the Net as well
as watch TV while making ice for your dinner party or cooking
dinner. If that isn't something straight out of the Jetsons, we
don't know what is?
This kind of tech-driven lifestyle brings forth the need to have
such facilities as a Tech Support Call Center. As the name
suggests, the Tech Support Contact Center is a venue where any
tech-related issue can be resolved, from the simple "product
inquiry” to the more complicated "how-to-fix-the-problem" kind.
There are even online technical support centers that have
“remote access” services which can fix any problem on your
computer without the need to be onsite. And such a call center
service isn't simply useful during peak seasons like holidays,
mind you.
Yes, Tech Support is now relevant all-year long. And even
beyond.
Black Friday and the Consumer Electronics Show (CES) are arguably
two of the most celebrated days of the year for the world's
tech-savvy citizens.The former is best loved by many as it offers
the latest tech toys at rock-bottom prices. The latter, meanwhile, is
an exclusive gathering of the latest and soon-to-be-released
gadgets; a preview of "tech to come", if you will. Don’t let the word
“exclusive” put you off, though, as the annual January event draws
around 120,000 visitors and some 3,000 exhibitors who fill the
halls of the Las Vegas Convention Center in Las Vegas, Nevada.

3. Helpful During the Holidays...
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You can help a confused holiday shopper pick the right gadget, via
your Customer support call center. A quick "click" on your tech
support call center's live chat channel icon on your website is all a
holiday gadget shopper needs to do to call for help. A friendly customer
service support rep will be more than happy to assist the said client and
answer all his or her tech questions even the simplest and most
out-of-this-world ones.
If the customer isn't too tech-savvy, they shouldn't fret as the telephone
is naturally the easiest way to get through to your customer tech support
call center. Needless to say, the same easy-to-understand and friendly
service will be waiting for them at the other end of the line.
Tech Support Instruction Manual: While every new gadget or appliance
comes with an Owner's or Instruction Manual, the fact remains that not
everyone reads them or likes reading them, for that matter. Many folks
find them either too thick, too technical, or simply too boring.
Having your tech support's call center hotline number visible on the
gadget's packaging or the like can help an excited holiday shopper start
his or her tech journey with their new toy. A quick call to (or click on)
your contact center channel links can connect the not-too-savvy shopper
or gift recipient to a customer care agent who'll be more than happy to
talk them through the various features and uses, and help with any
troubleshooting issues, should there be any.
Whichever method, media, or channel your company deploys, the key is
to make tech support as easy and accessible as possible. According to
Tricia Morris of Business2Community, a LivePerson Connecting With
Customers report shows that around 83% of adult customers say “they
consistently need some type of support during their online journey”. In
other words, be there for them in some way or another.
It is likewise during the time when the Customer Support (another term for tech
support) call center finds itself really busy. If your company is thinking about
setting up (such as the coming summer season), consider the following tips:
It's no secret that the holiday season - Christmas, Thanksgiving, Black Friday, the
summer months, and the like - is the best time to purchase one's newest tech
toys. Black Friday 2012 weekend (considered by many shoppers and experts alike
as the start of the holiday shopping season), for example, raked in around $816
million online—on Black Friday alone, according to comScore. The National Retail
Federation (NRF) backs these numbers up with its recent survey indicating a 13%
increase in total sales this year (both store and online)—from $52.4 billion last
year to a record-setting $59.1 billion over the 4-day weekend after Thanksgiving
(including Cyber Monday). Manufacturers know that everyone is looking for a gift,
either for their loved ones or for themselves. This is when you see all the
yummiest phones, cameras, digital music players, and just about any gadget or
product on sale at almost giveaway prices. As if this wasn't enticing enough,
sellers likewise take the opportunity to roll out their latest wares or put out
"special edition" variants in the hopes of wooing more shoppers to their side.
Gadgets such as the iPad, Samsung’s Galaxy range of smartphones, Kindle’s Fire,
Microsoft’s Xbox, and Sony’s Playstation are just some of the most in-demand
gadgets during the season of cheer.