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Improving Care Experiences Through Human Centered Design - HXR 2016 - Jonathan Podolsky

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Improving Care Experiences Through Human Centered Design - HXR 2016 - Jonathan Podolsky

Design
1 of 25
01/18/2016 Improving Care Experiences Human Centric Design
Experience Strategy ~National Word Blog, The Aging Experience
Experience Strategy 1 BEHAVIOR OVER DEMOGRAPHICS
Experience Strategy 2 Understand the contextual behavior variances
Experience Strategy 3 Find behavioral trigger events
Experience Strategy 4 Discover “life” integration needs
Experience Strategy 5 Discover core customer value propositions
Experience Strategy Why did people hire a milkshake? -Clayton Christensen (disrupted innovation)
Is It Working?
Is It Working?
Is It Working? ~National Word Blog, The Aging Experience
Is It Working?
Is It Working?
Is It Working?
Is It Working? Why is the healthcare system not learning from their mistakes???
A Network of Sharing
A Network of Sharing
A Network of Sharing
Design Evolution
Design Evolution
Design Evolution
Prescriptive Standards
Prescriptive Standards
Prescriptive Patient Experience Standards
Prescriptive Patient Experience Standards Patientexperiencestandards.com

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