Analysis complaints may_2020_11062020
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The document analyzes quality of service and billing complaints received by major mobile operators (Jazz, Telenor, Zong, Ufone) in Pakistan during May 2020. It provides city-wise and operator-wise percentages of different types of complaints including quality of service issues, coverage issues, and billing issues. The city that lodged the most complaints overall was Faisalabad, followed by Lahore, Rawalpindi, Karachi, and Gujranwala. Jazz received the highest percentage of overall complaints at 36%, followed by Telenor, Zong, and Ufone.
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Analysis complaints may_2020_11062020
- 1. Operator-wise and City-wise Percentage of Quality of Service Complaints during May 2020 Jazz 36% Telenor 28% Zong 22% Ufone 14% Jazz 45% Telenor 25% Zong 18% Ufone 12% Operator-wise Percentage from Total Subscriber of Quality of Service Complaints during May 2020 Jazz Telenor Zong Ufone Islamabad Lahore Karachi Rawalpindi Faisalabad Khairpur Gujranwala Percentage City-wise Percentage of Quality of Service Complaints against CMOs during May 2020 Jazz Telenor Zong Ufone
- 2. Faisalabad 31% Lahore 15% Rawalpindi 15% Karachi 12% Gujranwala 12% Islamabad 9% Khairpur 6% City-wise Percentage of Quality of Service Complaints against Jazz during May 2020 Faisalabad Lahore Rawalpindi Karachi Gujranwala Islamabad Khairpur Khairpur 50% Rawalpindi 17% Islamabad 11% Faisalabad 11% Lahore 5% Karachi 6% City-wise Percentage of Quality of Service Complaints against Telenor during May 2020 Khairpur Rawalpindi Islamabad Faisalabad Lahore
- 3. Faisalabad 31% Karachi 23% Islamabad 15% Gujranwala 15% Lahore 8% Rawalpindi 8% City-wise Percentage of Quality of Service Complaints against Zong during May 2020 Faisalabad Karachi Islamabad Gujranwala Lahore Rawalpindi Lahore 45% Islamabad 22% Karachi 22% Gujranwala 11% City-wise Percentage of Quality of Service Complaints against Ufone during May 2020 Lahore Islamabad Karachi Gujranwala
- 4. Operator-wise and City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints during May 2020 Jazz 36% Telenor 28% Zong 22% Ufone 14% Jazz 26% Telenor 10% Zong 58% Ufone 6% Operator-wise Percentage from Total Received Complaints and Subscribers of Non-Provision of Service in an Area / Coverage Issues Complaints during May 2020 Jazz Telenor Zong Ufone Nowshera Lahore Gujranwala Khairpur Kasur Charsadda Sargodha Percentage City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints against CMOs during May 2020 Jazz Telenor Zong Ufone
- 5. Lahore 56% Gujranwala 35% Kasur 3% Khairpur 3% Charsadda 3% Sargodha 0% Nowshera 0% City-wise Percentage of of Non-Provision of Service in an Area / Coverage Issues Complaints against Jazz during May 2020 Lahore Gujranwala Kasur Khairpur Charsadda Sargodha Nowshera Kasur 46% Sargodha 38% Charsadda 8% Nowshera 8% Khairpur 0% City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues Complaints against Telenor during May 2020 Kasur Sargodha Charsadda Nowshera Khairpur
- 6. Nowshera 86% Khairpur 8% Charsadda 4% Lahore 2% Kasur 0% Gujranwala 0% City-wise Percentage of of Non Provision of Service in an Area / Coverage IssuesComplaints against Zong during May 2020 Nowshera Khairpur Charsadda Lahore Kasur Gujranwala Gujranwala 86% Lahore 14% Nowshera 0% Khairpur 0% City-wise Percentage of of Non Provision of Service in an Area / Coverage IssuesComplaints against Ufone during May 2020 Gujranwala Lahore Nowshera Khairpur
- 7. Operator-wise and City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints during May 2020 Jazz 36% Telenor 28% Zong 22% Ufone 14% Jazz 52% Telenor 35% Zong 8% Ufone 5% Operator-wise Percentage from Total Complaints and Subscribers of Billing Related Issues (Overcharging/Tariff/etc.) Complaints during May 2020 Jazz Telenor Zong Ufone Islamabad Lahore Karachi Jauharabad Faisalabad Abbottabad Rawalpindi Percentage City-wise Percentage of Billing Related Issues (Overcharging/ Tariff/ etc.) Complaints against CMOs during May 2020 Jazz Telenor Zong Ufone Subscribers Complaints %
- 8. Lahore 30% Islamabad 28% Karachi 20% Faisalabad 10% Abbottabad 6% Rawalpindi 6% Jauharabad 0% City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Jazz during May 2020 Lahore Islamabad Karachi Faisalabad Abbottabad Rawalpindi Jauharabad Jauharabad 46% Islamabad 24% Karachi 11% Lahore 7% Faisalabad 5% Abbottabad 6% Rawalpindi 1% City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Telenor during May 2020 Jauharabad Islamabad Karachi Lahore Faisalabad
- 9. Islamabad 25% Karachi 25%Lahore 19% Rawalpindi 19% Faisalabad 6% Abbottabad 6% City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Zong during May 2020 Islamabad Karachi Lahore Rawalpindi Faisalabad Abbottabad Karachi 46% Lahore 36% Islamabad 9% Rawalpindi 9% City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Ufone during May 2020 Karachi Lahore Islamabad Rawalpindi