HRD

1. Pakistan Kidney Liver Institute and
Research Center
New Employee Orientation
Human Resource Department

4. Introduction and Icebreaker:
•Full Name
•Hired Position & Department - PKLI
•Your brief working history before joining

5. Orientation Training Objectives:
• Provide sufficient understanding w.r.t. Workplace Dynamics, General SOPs,
Organizational Cultural Perspective and Work Dynamics.
• Improved Individual & Departmental Performance.
• Increase Employee Morale & Confidence.
• Efficiency & Effectiveness
(Minimum Wastage ; Minimum Errors)
• Strategies To Avoid the problem – Proactiveness
To be Prepared is the Half Victory!

6. Orientation Training Agenda:
• Ice Breaking – Brief Introduction
• Organizational Introduction - Vision
Mission & Core Values
• Employment – General SOPs Do’s & Don’ts
• HRD Briefing on Basic Benefits & Policies -
Introduction
• Workplace Etiquettes & Behavioral
Guidelines
• Aims related to BCLS, WV, WB & SH, CCT
(JCIA)
• IPC
• QA
• FACILITY MANAGEMENT
• MARKETING
•
ICT
• MR
• CENTRAL PHARMACY
• OPD

7. Pakistan Kidney Liver Institute & Research Center
Hospital in a Garden

8. PKLI & RC– Need for Existence:
 There are approximately 10 million patients with Hepatitis C and more than 5 million with
Hepatitis B in Pakistan, majority from the Punjab province. Above that, it’s leading cause of Liver
Failure and Liver Cancer and unfortunately, only a handful of hospitals are specialized for this
challenge.
 18 million people suffering from diabetes and at least 40% of all diseases are from chronic
Urological and Kidney origin.
 According to the World Health Organization (WHO), liver diseases are the 11th leading reason for
deaths in Pakistan with kidney diseases on the 12th spot. Another upsetting fact, majority of
our population is below the poverty line having limited or no access to basic medical care.
 Pakistan has the second highest prevalence of Hepatitis C after Egypt and over 1.2 million
patients need liver transplant in the country and 300,000 are in dire need of liver transplant.

9. PKLI & RC – History:
 Ground-breaking of the kidney and liver hospital took place on August 14, 2015. Where inaugurated
its first phase on December 25, 2017. PKLI & RC is a corporate body work under fully autonomous
board – (Board of Directors) made by the Parliament through an Act of Parliament, “Pakistan Kidney
and Liver Institute and Research Center Act 2019.” and is not a government institute.
 PKLI is situated on a 60-acre plot in the Lahore Knowledge City near DHA Phase VI, with 470 bedded
facilities including OPD, consulting clinics, inpatient facility, pathology, blood bank, pharmacy,
operating rooms, Intensive Care Units - ICU, radiology, day care, dialysis unit and emergency care
facilities with a complete range of modern equipment.
 PKLI&RC has effectively served free-of-cost/subsidized medical treatment, including transplantation,
to all deserving patients and about 1.7 million patient interactions as of the end of August 2019 and
still progress is on.

10. PKLI & RC – First Time in Pakistan:
 First Public Sector hospital underway for JCIA – USA standards.
 Country’s first public sector hospital successfully achieved IS0 – 22000:2018 FSMS
& QMS 9001:2015.
 First public sector hospital with state-of-the-art Infrastructure, 600 ICU beds fully
equipped with advance equipment & technology.
 PKLI is one of the PET-CT scanner facility in Punjab and fifth in Pakistan.
 Total Lab Automation System (TLA), which is rarely found in Pakistan, with 3,600
samples per hour capability is in place to improve lab operations.

11. PKLI & RC – First Time in Pakistan: (Contd.)
 The lab’s flexible and modular design allows it to expand its systems over time as
demand increases. With a modern robotic pharmacy – futuristic approach.
 The institute is industry leader for deploying comprehensive Hospital Management
Information System (HMIS) which would not only facilitate resource planning for
clinical and administrative functions but to support services, execution of paperless
data processing, and electronic medical records.
 PKLI&RC, as a center of research excellence by an example, intends to start its
educational programs, including postgraduate residency training programs, FCPS,
MS/MD, and School of Nursing.

12. To create a center of excellence in healthcare with focus on treating renal
and hepatobiliary diseases and Transplant surgeries.
To deliver state-of-the-art medical care without discrimination, and to
foster sustainable culture of continuous prevention for medical education
& research.
Compassion, Competence, Integrity, Ethics, Accountability, Transparency
Founded on 14th August 2015
PKLI & RC
Values
Mission
Vision

13. Key Milestones & Achievements:
The hospital has provided laboratory services to approximately
340,000 patients and radiology services to over 50,000 patients. More
than 24,000 dialysis services have been provided to patients
•
•
•
•

14. Meet the Leadership PKLI & RC
Prof. Faisal Saud Dar
Dean
Dr. Mobin Chaudry
Medical Director (A)
Dr. Faisal Amir
Hospital Director
Mr. Asim Hameed
Director Finance
Ms. Kalsoom Ramzan
Director Nursing
Dr. Hafiz Ijaz Ahmad (Retired)
Director Medical Education
Ms. Aisha Latif
Director HR

15. Meet the HR & OD team
• Nabeela Masood – TA Team
• Haseeb Akhtar – TA Team
• Shehral Khan - TA Team
• Humera Hameed - TA Team
• Hashim Saleem Khan - TA Team
• Qurat ul Ain - TA Team
• Iqra Hayat - TA Team
• ASAD BASHIR – PAYROLL TEAM
• MUHAMMAD NASEEB – PAYROLL TEAM
• DILAWAR HUSSAIN – RECORDS
• M. IRFAN - RECORDS
• M. ASIM KHAN SABRI – LEARNING &
PMS TEAM
• HASEEB AHMED – LEARNING & PMS
TEAM

16. General Employment Rules & Regulations:
 Working Hours/Schedule: (Non-Clinical Staff)
Half an hour Lunch & Prayer break – 5 days in a week – work routine 08:30 to 17:30 hours (General Shift)
Friday – One hour lunch and prayer break – Jumma Prayer at 13:30 hours at grand mosque PKLI & RC
 Working Hours/Schedule:(Clinical Staff)
Half an hour Lunch break, Three Shifts 07:00 to 15:30 hours Morning; 15:00 to 23:30 hours Evening;
23:00 to 07:30 hours Night Shift.
 Bio Metric Attendance Machine:
Basic Rule of First In and Last Out – Maintenance of Attendance record is mandatory, if needed use
Time Correction Form timely manners. (bio metric machines are located at main entrance and exit)
• Concept of Pro rata basis / Proportionate ratio and Concept of Thank you or try again from Bio metric
machine. (Remember, Ignorance to a policy is not an excuse!)

17. General Employment Rules & Regulations: (Contd.)
Successful People in this Industry have following traits in common
• In case of an any emergency – (First – HoD/Line Manager & HRD - Second) point of contact.
• 7 Day’s notice on probation on either side.
• 1 month notice after probation on either side with proper transfer of charge.
• During Office hours and in all business meetings, Always accompany yourself with pen and a diary.
• Highly mandatory to attend all those trainings in which nominated by HRD or Departmental head.
• Be Friendly but Do NOT be a Friend.
• Treat each person with courtesy and respect and be accountable for behaviour.
• Listen and respond to patients, patients’ families, and community members with empathy.
• Zero Tolerance on Unethical, Misconduct, Misbehavior, Harassment, Violence, Strikes, Financial
embezzlement/fraud, bribery, theft, abductions, confidentiality breach, use of drugs, racism and
damage to hospital property.

18. General Employment Rules & Regulations: (Contd.)
Successful People in this Industry have following traits in common
• No Smoking Place, Mobile Phone usage policy, Camera Policy, Dress Code Policy, Employee ID
Badge, In case of emergency – (Full/Half Day Leave, Late Arrival & Early Departure with line
manager’s consent), use only designated washrooms, Machine usage policy (Laptop, Printer, Lights
etc.)
• Demonstrate respect, Integrity, humility, kindness and responsible Behaviors

20. Employment Benefits:
Leaves:
10 Sick Leaves
24 Earned Leaves – All Employees except PGR (Total Leaves 34)
12 weeks Maternity Leaves
Educational Leaves – Only for Consultants
Caution: All leaves have to be earned accordingly & its not mandatory rather a provision for better performance. (Safety
Reserve). * All benefits would be after successful completion of probationary period of six months.
Fringe Benefits: EOBI, Provident Fund, GHI, Complete Leave Encashment
Other Benefits:
• Employee Birthday Celebrations
• Employee of the Month
• Training and Development Culture

21. Employee Responsibilities:
1. To adhere to professional work practices as per PKLI & RC rules, regulations, and practices along with
professional accountability and maintain the standards of professional practice as set by the appropriate
regulatory bodies applicable to one’s profession or role.
2. Attend complete orientation, professional training, and developmental activities, as its sole employee
responsibility to be develop and prosper.
3. To provide complete, accurate, and honest information to HR and hospital management whenever required.
4. Treat patients, patient associates, and co-workers with all due respect, dignity, and always maintain
confidentiality and be always loyal to your position and organization, in case of whistleblowing.
5. Not to interfere or misuse any material or information provided from the platform of PKLI & RC other than
medical treatments and human well-being.
6. To ensure compliance with health and safety and sustainable energy conservation requirements, SOPs, and
policies of PKLI & RC not for self but for others.
7. To ensure the renewal of professional certifications, registrations, and any other board renewals associated
with employees’ continuing education and development.
8. To comply with the “declaration of commitment and employee disciplinary policy” given at the time of
orientation.

22. Employee Rights:
1. To receive a written employment contract and to have equal employment opportunities, and promotion
regardless of age, gender, caste, and economic condition.
2. To be evaluated and rewarded through periodically performance management system.
3. Right to be respected regardless of the customs. Personal values, religion, and dignity.
4. Right to have all training & orientation as per job analysis.
5. The personal privacy and confidentiality of an employee will be respected at all times and conditions.
6. Right to get leaves as per the need and as per the approved policy of PKLI & RC
7. Right to have grievances redressed and also be provided with harassment, violence, and bullying-free
workplace.
8. To work in a safe and healthy environment free from all safety and health risks and hazards.
9. To be informed about any potential risk or hazard associated with the nature of work in advance of free will.
10. Provision of instructional training, PPEs, and supervision for all employees for complete mental satisfaction.

23. Safe Work Practices
• Good housekeeping is essential.
• Never store items under your desk and on top of cabinets.
• Never let Office Equipment Unattended.
• Never store items Never leave desk or cabinet drawers open.

24. Safe Work Practices
• Never stand on the chair or
table to reach anything.
• The top of your computer
should be at eye level to avoid
neck strain.
• Keep aisles, hallways, and
corridors clear.
• Use safe lifting practices. Bend
your knees!

25. Quick View – Workplace Violence / Conflict:
Workplace violence can be instigated by a patient, an
attendant, a visitor, a customer in non-clinical area (e.g. job
applicant, franchisee, vendor) or by another colleague/peer.
As healthcare professionals, we see the consequences of
violence in the patients we treat. Interestingly,
healthcare professionals are increasingly becoming the targets
for violence in our work environment.
Workplace violence is preventable and should NEVER be
accepted as part of a professional’s job.

27. Reaching win-win

31. Quick View – Workplace Bullying & Sexual Harassment:
Workplace Bullying:
Bullying is defined as repeated and unreasonable behavior directed towards a
person or a group of persons that creates a risk to health and safety.
Sexual Harassment:
"Sexual harassment involves unwanted or unwelcome behavior, which can offend,
humiliate and intimidate a person while creating a hostile working environment.“
Sexual harassment includes but is not limited to:
Making unwelcome sexual advances Verbal harassment or abuse, verbal or written
communication

32. Any Questions ?