1. The 640-460 Exam and How to Pass It
The 640-460 exam plays a very important role in acquiring Cisco
certification for aspiring network engineers. All the Cisco certification
exams are highly meticulous and cover a lot of diverse areas of
technology. This exam is part of the CCNA Voice certification(s) and is a
key element in improving your skill set.
Getting through the Implementing Cisco IOS Unified Communications
(IIUC) exam will instantly augment your career by offering a gateway to
further Cisco exam success. This exam provides credit towards Cisco
Certified Network Associate Voice (CCNA) certification. It is very
important that you advance your acquaintance with various voice and
telephony related technologies before appearing for this exam. You
should also get enough hands-on experience in network technology.
Following are some of the main topics covered in this exam:
1. Components of Cisco Unified Communications Architecture
o What is the role of the infrastructure in a UC environment
o What is the role of endpoints in a UC environment
o What is the role of the call processing agent in a UC environment
o What is the role of messaging in a UC environment
o What is the role of auto attendants and IVRs in a UC environment
o What is the role of contact center in a UC environment
o What applications are available in the UC environment, including
Mobility, Presence, and Telepresence
o Define working for Unified Communications components to develop
Cisco Unified Communications Architecture
2. Describe PSTN components and technologies
o Explain the services provided by the PSTN
o What is time division and statistical multiplexing

2. o Explain supervisory, informational, and address signalling
o Illustrate numbering plans
o Depict analog circuits
o Describe digital voice circuits
o Describe PBX, trunk lines, key-systems, and tie lines
3. Describe VoIP components and technologies
o Explain the process of voice packetization
o Explain RTP and RTCP
o Explain the function of and differences between codecs
o Explain H.323, MGCP, SIP, and SCCP signalling protocols
4. Describe and configure gateways, voice ports, and dial peers to
connect to the PSTN and service provider networks
o Explain the function and application of a dial plan
o Explain the function and application of voice Gateways
o Explain the function and application of voice ports in a Gateway
o Explain the function and operation of call-legs
o Explain and configure voice dial peers
o Explain the differences between PSTN and Internet Telephony Service
Provider circuits
5. Describe and configure a Cisco network to support VoIP
o What is the purpose of VLANs in a VoIP environment
o What are the environmental considerations to support VoIP
o How to configure switched infrastructure to support voice and data V
o What is the purpose and operation of PoE
o What are the factors that impact voice quality
o Explain QoS addresses voice quality issues
o Find out where QoS is deployed in the UC infrastructure
6. Implement UC500 using Cisco Configuration Assistant
o What are the function and operation of Cisco Configuration Assistant
o Installing UC500 device parameters

3. o Installing UC500 network parameters
o Installing UC500 dial plan and voicemail parameters
o Building up UC500 SIP trunk parameters
o Installing UC500 voice system features
o Installing UC500 user parameters
Passing Tips:
To prepare for this exam, there are lots of training tools available
1. Join Cisco Learning Network and read exam policies and
requirements
2. Use Certification Exam Tutorials with review type questions
3. Self test software and self test engines software are helpful training
tools
4. Use study guides, practice exams, practice tests as well as PDF
format multiple choice questions and answers to test yourself.
You can use training products such as sample questions and answers,
simulated environment like the testing centers available on the web to
prepare for your upcoming exam.