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MINISTRY OF INDUSTRY AND TRADE
COLLEGE OF FOREING ECONOMIC RELATIONS
DEPARTMENT OF FOREIGN LANGUAGES
INTERNSHIP REPORT
ANALYSIS OF MARINE IMPORT FULL CONTAINER
LOGISTICS (FCL) OF MELODY LOGISTICS CO.,
LTD
Instructor:
Student’s name:
Student’s code:
Class:
Ho Chi Minh, December 2021

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MINISTRY OF INDUSTRY AND TRADE
COLLEGE OF FOREING ECONOMIC RELATIONS
DEPARTMENT OF FOREIGN LANGUAGES
INTERNSHIP REPORT
ANALYSIS OF MARINE IMPORT FULL
CONTAINER LOGISTICS (FCL) OF MELODY
LOGISTICS CO., LTD
Instructor:
Student’s name:
Student’s code:
Class:
Ho Chi Minh, December 2021

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ACKNOWLEDGEMENT

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COMPANY’S COMMENTS
Ho Chi Minh City, December …, 2021
(Sign and Seal)

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INSTRUCTOR’S COMMENTS

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TABLE CONTENTS
ACKNOWLEDGEMENT...............................................................................................i
CHAPTER 1: INTRODUCTION OF THE MELODY LOGISTICS CO.,LTD...........1
1.1 Brief history of Melody logistics CO.,LTD......................................................1
1.2 Chief missions and business areas ....................................................................2
1.2.1 Chief missions............................................................................................2
1.2.2 Business areas ............................................................................................3
1.3 Organisational structures and hierarchy............................................................3
1.3.1 Organisational diagram ..............................................................................4
1.3.2 Organisational structures and hierarchy.....................................................4
1.4 Current business operations outcomes over the past three years......................6

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CHAPTER 1: INTRODUCTION OF MELODY LOGISTICS CO.,LTD
1.1Brief history of Melody logistics Co.,Ltd
Melody Logistics Co., Ltd. is one of the reputable units, has affirmed the Melody
logistics brand in freight forwarding and customs clearance domestically and
internationally. The Company was established on November 27, 2009, under the
business license number: 0309499306 issued by the Department of Planning and
Investment of Ho Chi Minh City on November 27, 2009. The Company's head office is
Melody Building - No.01 Nguyen Van Dau Street, Phu Nhuan District, Ho Chi Minh
City, Vietnam.
The initial scale of the Company was just a tiny office, with only 3 employees,
along with certain conditions of facilities to serve the business needs of the Company.
With the working slogan: “Your Cargo My Comission” the Company has step by step
brought customers the best services, built a perfect working environment structure.
Over 12 years of construction and development, Melody logistics Company has been
on continuous improvement and improvement to obtain many significant achievements
in the Company's business activities. Here are some details:
 Company name in Vietnamese: CÔNG TY TNHH MELODY LOGISTICS
 International name: MELODY LOGISTICS COMPANY LIMITED
 Website: melodylogistics.com
 Tel.: + 84 28 355 11 657
 Fax: + 84 28 355 11 675
 Email: info@melodylogistics.com
 Company’s Logo:
Figure 1. 1 Company’s Logo

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(Source: Melody Logistics Co., Ltd.)
In the growing economy, along with the positive changes of the Logistics industry
in Vietnam, Melody Logistics Co., Ltd. also constantly expands its business activities
to receive new opportunities from the outside:
From 2013 to 2016: The company has 80 employees, impressive revenue with an
average revenue growth rate of 200%/year.
From 2016 to 2017: Establishing more subsidiaries: Best Care Shipping, Praying
Hands, ZooZoo. Melody Logistics Co., Ltd. expanded and developed more branches
across 3 regions. In 2016, there was a change when some employees went their separate
ways to leave Melody Logistics Co., Ltd. Financial imbalance, capital demand is higher
than the capital capacity of the company, causing considerable pressure. Facing the
difficult situation, the company was reshaped and restructured to maintain operations
and continue to develop.
In 2019, Melody Logistics Co., Ltd. officially moved to Melody building with a
staff of more than 500 employees throughout the system. On the development
momentum, established subsidiaries: Feder Shipping, LGL, Melody Land.
After more than 10 years of operation, the company has many branches in key
economic areas of our country such as Hanoi, Hai Phong, Da Nang, Binh Duong, Dong
Nai, Can Tho.
1.2Chief missions and business areas
1.2.1 Chief missions
Melody Logistics Co., Ltd always strives to become a professional, dynamic,
reliable, and customer-friendly enterprise.

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Provide transportation solutions, forwarding logistics for customers and partners
with the highest responsibility. Thereby contributing to bringing more value than the
expectations of customers and partners, bringing the Melody logistics brand to integrate
and go up.
For the leadership team and staff of Melody Logistics Co., Ltd., each customer is
a particular person who needs to be served and meet different requirements, regardless.
Along with the above mission, Melody Logistics also sets out the vision “With the
desire to create value for customers, improve productivity and perfect logistics industry
functions, Melody logistics aspires to become a reliable logistics center in Vietnam and
a strategic partner of both domestic and international customers,” the company will
constantly strive to create future developments and bring maximum benefits to
customers.
1.2.2 Business areas
Melody Logistics Co., Ltd. registered its main business lines including:
(1) Customs Services, Customs Tax Declaration
(2) Logistics Services
The main products and services provided by the Company to specific customers
are as follows:
 Cargo insurance
 Courier service
 Logistics service
 Non -Vessel Operating Common Carrier
 Overseas
 Transportation of construction/project goods
 Sea freight transportation
 Air Freight
 Retail freight
 Full containerized cargo transportation
 Domestic transportation
1.3Organisational structures and hierarchy

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1.3.1Organisational diagram
The first task of the company is to plan and organize the implementation of
business strategies that have been set out following current regulations, to ensure the
preservation and replenishment of capital based on self-generating capital, ensuring
provide financial coverage, rationally use according to the regime, effectively use
capital sources, fulfill the obligation to pay the state budget. Besides, advanced,
efficient, and safe means and methods to deliver and transport goods through
coordination with domestic and foreign companies.
The company continually sets the task of strictly implementing the financial and
property management regime and especially the regimes and interests of employees
according to state regulations, taking care of life, training and fostering to improve the
qualifications of employees to the top, besides, fulfilling tax obligations to the State:
corporate income tax, import tax, export tax, etc.
Currently, the company is operating with five departments including: (1) Board of
Directors; (2) Documents Department; (3) Customer care department; (4) Customs
Department; (5) Forwarding Department; (6) Accounting Department; (7) Sales
department
The organization chart is illustrated as follows:
Figure 1. 2 Organization chart of Melody Logistics Co., Ltd.
(Source: Melody Logistics Co., Ltd.)
1.3.2Organisational structures and hierarchy
Board of Directors
Export-Import
Department
Customer Care
Department
Customs
Department
Forwarding
Department
Accounting
Department
Sales
Department

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The company's administrative structure is set up according to an online model, in
which the Board of Directors is the person who holds the primary responsibility of the
whole company, makes decisions, and directly supervises the remaining departments.
In contrast, divisions are run by and accountable to the Board of Directors.
The advantage of this organizational structure is that the centralized and unified
management makes the organization agile and flexible to changes in the environment
and has low management costs. On the other hand, according to this structure, it is easy
for those under the leadership to carry out orders because there is unity in the orders
given out.
However, the online structure sometimes makes it challenging to implement the
decisions made by the board of directors due to the high risk, not having consulted
professional knowledge from many experts to direct all specialized management
departments.
Functions and duties of the Departments:
Export - Import Department in charge of performing jobs related to export and
import documents in the company, monitoring, managing, storing documents, related
official documents, drafting documents according to customer requirements, supporting
the Forwarding Department and the Sales Department with the necessary information
for customers or related departments. The Documents Department will also track the
Debit note and pass it on to the accounting department to follow the payment when it is
due.
Customer Care Department is responsible for receiving shipment information,
checking and making bookings with shipping lines or forwarders. The customer Care
Department is also the department that receives and handles issues related to before,
during, and after the import/export process. Customer Care Department will regularly
contact customers, update and monitor the goods making process, and notify the goods
situation to the Board of Directors and related departments to produce goods.
Customs Department: Customs declaration is assigned by the Board of Directors
and takes care of tasks related to customs documents such as: (1) Making export

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contracts; (2) Opening the customs declaration; (3) Certificate of origin, fumigation,
registration of plant quarantine; (4) Providing inland transportation services to
customers; (5) The customs officer closely cooperates with the forwarder to promptly
carry out the procedures at the port/warehouse so that the goods can be circulated in a
correct and timely manner.
Forwarding Department is assigned by the Board of Directors and is directly
responsible for participating in forwarding activities including: (1) Completing the
customs registration/declaration procedures at ports, warehouses, and airports; (2) Get
documents: B/L, D/O, and deposit from the customer, shipping line or forwarder; (3)
Receive documents from the Customs department and submit documents for
certification such as certificate of origin, phytosanitary certification, fumigation; (4)
Coordinating with transport operators, completing procedures for freight/container
delivery at the port; (5) Making receipts, advance payment slips and final settlement
upon completion of the shipment; (6) Coordinate with the customs department to handle
arising problems.
Accounting Department is assigned by the Board of Directors and has the primary
responsibility for the company's finances, including: (1) Accounting for arising
accounting operations; (2) Advance payment for delivery staff to complete the work;
(3) Monitor and report periodical data to the Director.
In addition, this department is also responsible for a part of human resources
responsibility for keeping records, monitoring insurance and tax policies of all
employees in the company.
Under the strict and unified management of the company's organizational structure
and the direction and timely handling of the Director with each department and
individual, the company's operations have been, being and will make the company's
operations stable, synchronized, and developed, creating its reputation in today's
volatile market.
1.4Current business operations outcomes over the past three years

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Table 1. 1 Business results by service structure of the company in the period from
2018 to 2020
Unit: thousand VND
Indicator 2018 2019 2020 Difference
2018/2019
Difference
2019/2020
Absolute Relative Absolute Relative
Turnover 441.334 538.560 476.626 97.226 22,03% -61.934 -11,50%
Expense 417.318 508.383 462.629 91.065 21,82% -45.754 -9%
Profit before
tax
24.014 30.177 25.198 6.163 25,66% -4.979 -16,5%
Profit after
tax
19.213 24.782 20.941 5.569 28,99% -3.841 -15,50%
(Source: Sales Department)
Based on Table 1.1 about the business performance of Melody Logistics, in
general, in the period from 2018 to 2020, the company has had many good changes in
3 years, specifically as follows:
From 2018 to 2019, the company's turnover increased by 22.03%. The main
reason is that the company is constantly looking for more new customers, potential
customers for production and export, the company also expands relationships and
cooperates with foreign agents to expand business markets, creating opportunities to
boost imports. However, by 2020, due to the complicated developments of the Covid-
19 pandemic, leading to supply chain disruptions, business operations will be affected.
The company's turnover fell 11.5%.
The company's total expenses in the period 2018 - 2020 tend to increase over the
years. Total expenses in 2018 of the Company reached VND 417,318 million. By 2019,
the total cost increased to VND 508,383 million, an increase of 21.82% compared to

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2018. In 2020, the total cost decreased to VND 462,629 million, down 9% compared to
the same period in 2019.
In 2018, the company's after-tax profit was only VND 19,213 million. But in 2019,
revenue increased by VND 5,569 million compared to the previous year, equivalent to
28.99%, and in 2020 due to the impact of the Covid-19 epidemic, it decreased by 15.5%,
equivalent to VND 3,841 million compared to 2019.

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CHAPTER 2: ANALYSIS OF FREIGHT FORWARDER PROCEDURE
OF MARINE IMPORT FULL CONTAINER LOGISTICS (FCL) OF
MELODY LOGISTICS CO., LTD.
2.1 Flowchart of steps to carry out the freight forwarder procedure in
marine import full container logistics (FCL) at Melody Logistics Co., Ltd.
Chart 2.1 Flowchart of steps to carry out the freight forwarder procedure
in marine import full container logistics (FCL) at Melody Logistics Co.,
Ltd.
2.2 Analysis of the steps in the freight forwarder procedure in marine import
full container logistics (FCL) at Melody Logistics Co., Ltd.
2.2.1 Service Agreement with Customers
Service Agreement with Customers
Receive documents and check them
Track the route and handle the receiving procedures
Customs clearance
Arrive at the port of shipment
Deliver to customer
Payment and record keeping

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Melody Logistics Co., Ltd. has signed a Freight Service Agreement with exporter,
and the goods imported by sea into Vietnam. Upon receipt of the documents from the
foreign exporter, consignee transfers the documents to exporter to receive the goods.
exporter has signed a customs declaration and freight forwarding service with
consignee, so the company has completed customs procedures for customers. The
service fee and customs declaration fee will be settled by consignee at the end of each
month as the signed service contract.
Melody Logistics Co., Ltd. is the buyer (importer) wishing to import goods with
the seller (exporter). After finding a supplier and through the process of negotiation and
agreement with the supplier on the rights and obligations of the parties, the terms of
trade in goods, services, means of transport, time, price, payment... The two parties will
agree to sign an import contract. Melody Logistics Co., Ltd. will sign a booking
confirmation with exporter of all kinds according to the agreement of the both parties.
2.2.2 Receive documents and check them
 Documents set:
The set of documents faxed by consignee to exporter includes:
 Foreign Trade Contract No: CONSIGNEE/2333/19 dated 27/02/2019
 Commercial Invoice No.: 5678 dated 19/04/2019
 Detailed Packing list dated 19/04/2019
 Bill of Lading ESGN69674 dated 19/04/2019
 Notice of goods arrival dated 22/04/2019
 Certificate of Analysis dated 19/04/2009
 Check documents
Check all documents received from Consignee. If this set of documents is valid
and there are no errors in the documents, it is suitable for receiving goods.

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2.2.3 Track the route and handle the receiving procedures
Plan and make receiving plans, evaluate the effectiveness of each plan to select
the most feasible plan.
Consider the route from the pick-up location to the company's warehouse to
determine the means of transport to choose and to know the weather conditions to better
deliver the goods and avoid unnecessary damage. Since the shipment from here to Dong
Nai is destined for ICD Phuoc Long, there is no time limit (since this route is not within
the city, the transportation time is more comfortable). During the shipment, the weather
was affected by the storm, so it rained a lot, so it was necessary to pick up the goods as
soon as possible so that they could be taken to the company warehouse for storage. The
goal of this shipment is to get it as soon as possible.
For container cargo, it is necessary to consider looking for tractors, container
trucks (an improved truck for transporting containers), and considering warehouse
conditions to decide whether to receive the whole container or withdraw it to the
intestine. If the company's warehouse is small and the loading and unloading conditions
are not good, the whole container should not be received. On the contrary, receiving the
whole container will save more and faster time (especially when the current port is
overloaded). Now, defecation goods will take a lot of time to transfer the defecation
yard, which will increase the cost and lead to the cost.
Roads from ICD to Bien Hoa City may be congested during peak hours, and slow
times may increase the risks and costs of transportation routes, so they are scheduled in
the morning (9:00) or afternoon (3:00).
Because the goods are open at the Investment Customs, due to the distribution of
the Investment Customs, the distribution of the inspection (if any) will be late, so the
goods may not proceed as expected to prevent vehicles and time. Details, advance notice
of customer plans and plans so that customers know and prepare vehicles and
warehouses to store goods. Consignee is a large company with its own warehouse, large
and in good condition, so it doesn't need much preparation.
A very important factor is the duration of the delivery order, which is usually
issued until the expiration of the period when the shipping company provides the
customer with a free container storage fee (free of charge). If the goods are expected to

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be picked up for a long time, Melody need to renew the order in advance to avoid having
to run back and forth to renew the order, which is very time-consuming.
After careful consideration, it is decided to choose the option, use the company's
vehicle, and the delivery time is early next week (because the documents are received
near the middle of the week, the preparation and opening of the customs declaration
may be quick, but the inspection can inform the customer about the status and options
of the goods next week, so that the customer can understand and expect them.
It is very important to plan cargo handling. It needs to be calculated in advance to
save the most time. Usually, it doesn't take long to register with the bureau, and so does
getting an order. So, after preparing the plan document, schedule two things to do to
know when to go where and what to do to save the most processing time. Prepare
customs declaration documents and send and receive goods after making plans and
preparing necessary conditions.
After planning to receive the goods, the delivery staff must make a list of the cost
of goods to advance the number of goods. After preparing the expenses, proceed to
write the application form and transfer it to the accountant for approval. Finally, it is
passed to the director to review and confirm the advance. Then contact the cashier to
receive money to make goods.
The fulfillment staff must save the advance payment slip and a detailed statement
of the advance to make the settlement when the goods are finished.
To obtain D/O, Melody need:
-Letter of Recommendation from Consignee
-Notification of Arrival
-Original bill of lading (if not issued by telex)
At the immigration counter, the above documents are handed over to the staff of
the shipping company, and the staff of the shipping company provide coupons on them
announcing the amount they must pay for D/O, THC, CFS and Handling. Then go to
the Cashier counter to pay (when pay, Melody need to check the fees paid, as well as
the business name and tax number. For container goods on the delivery order, it is also
shown as “full delivery” or “clearance” (depending on the freight forwarder's
arrangement and delivery plan). If it is visceral goods, there is no need to bet on

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containers. After determining the delivery method, the freight forwarder asks the freight
forwarder to stamp the order as “delivered” or “withdrawn” (usually, if Melody bet on
containers, the freight forwarder will automatically stamp the order as “delivered”).
After receiving the order, it is necessary to check the details on the order: name of
goods, quantity, delivery time, etc. These details are very important, and if there are
errors when brought to the port or warehouse, it will take a lot of time to edit. If there
are any errors, please ask the staff of the transportation company to correct them
immediately. The shipping company's staff will edit and immediately stamp
“Correction” at the editorial office on the order. Such a stamp does not affect the value
of the order.
2.2.4 Customs clearance
The customs declaration form must be complete and accurate. This is imported
goods. The customs declaration form is green and includes two copies: one is a copy
kept by the customs and one is a copy kept by the customs declarant. In addition, if the
number of items declared on four items, Melody must include a declaration appendix,
and if the item has a lot of details, Melody must include a detailed list. If there are no
samples in the appendix, detailed list or any declaration documents, the enterprise can
establish reasonable samples and be responsible for its declaration.
On the customs declaration form, the customs declarant needs to accurately show
29 standards, among which the customs declarant must be the general manager or
director (if it is the deputy director or other lower professional title). There must be a
power of attorney from the current general manager or director.
It is necessary to review the statement carefully to avoid unnecessary errors (such
as adding wrong taxes, writing wrong HS codes, etc.). Any error in the declaration will
affect the clearance of the goods, thus slowing the flow of goods from producer to
consumer and increasing the cost of handling the goods, thus causing damage.
Economic damage to the owner.
Indicate the date of export on the GATT declaration, that is, the date on the bill of
lading, and then indicate the reply to the question on the GATT declaration.
The most important thing is to determine the taxable value. If it is CIF or CFR
price, it is only necessary to indicate the purchase price on the invoice. If the purchase

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price on the invoice is FOB, EXW, etc., and the price does not include freight and
insurance, there must be an invoice and freight and insurance statement (optional).
There are deductible items and additive items in this section, and it is necessary to
clearly determine which items in the price are deductible or additive, so as to accurately
determine the customs value of goods.
If there are too many items, the enterprise can make its own tax list, declare and
stamp it for confirmation, and be responsible for its declaration.
For goods with more than 3 kinds of goods, there must be a declaration appendix.
If a project is declared in a declaration appendix, only the main characteristics of the
project are declared in the declaration, without any project name. There are two
appendices, one customs message board and one customs declarant message board.
Customs declaration documents:
- 2 copies of customs documents handover receipts
- Import declaration form : 02 originals
- Declaration Appendix : 02 originals
(For goods of more than 3 items)
- Declaration of Dutiable Value : 01 original (excluding import
duty and purchased at CIF or CFR prices)
- Enterprise recommendation letter : 01 original
- Contracts for the sale of goods or other documents with the same legal effect
: 01 copy
- Commercial invoice : 01 original, 01 copy
- Detailed packing list : 01 original, 01 copy.
- Ocean bill of lading : 01 copy
- Quality inspection registration : 01 original
- Scheduling of temporary release of quality inspection results: 01

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- 01 business registration certificates and 01 import and export tax number
registration certificates (if the enterprise goes through customs formalities for
the first time).
- A copy of the page containing the commodity name and page 1 of decision 23
for customs search.
If it is decided that the documents in the customs archives are photocopies, the
directors, deputy directors or authorized personnel of the directors of the enterprise shall
prove the originals, sign and seal the documents, and bear legal responsibilities for their
legality.
Customs clearance for the shipment
Step 1: Register the declaration
Like the procedure issued by the General Administration of Customs, in practice,
the steps taken by customs officials are also in line with the decision. However, for
customs declarants, due to the dependence on the management of each customs
department, there are many differences.
After the customs officers open the customs declaration form, print the customs
declaration number and customs declaration grade on the customs declaration form, the
customs officer calls the freight forwarder, marks the number on his declaration form
and necessary documents, then takes the document with the official order to the place
where it is stamped.
Step 2: Tax rate
Here, tax cockroach customs will inquire about tax debt before continuing the
declaration process. If the enterprise has overdue tax debts, please show the tax debt list
inquiry form, and ask the enterprise to pay taxes before continuing to register the
declaration form (the tax debt period is 30 days).
After checking whether consignee still owes taxes, customs officers print a list
to find a list of tax debts, and ask enterprises to pay overdue taxes to register customs
declarations. Consignee has paid taxes for two NDT-KD batches, but since the payment

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is made through payment slip, the payment is a little time consuming, and the former
accountant of consignee has just resigned, and the new employees are a little late to do
everything, so this has just happened. In order to continue customs procedures, the
company must submit a payment authorization to the customs, which must clearly show
the payment amount of the payment authorization, and must copy a document for
keeping with the customs.
After the tax obligation is fulfilled, the customs shall affix stamp duty on the tax
price file and print the tax receivable certificate to the enterprise. The document clearly
shows the tax receivable and taxable period, as well as late payment fees. The document
is then handed over to the captain or vice captain to view and sign the form order.
Step 3: Check the goods
The main task of inspection is to determine the correctly declared goods, but with
the naked eye, it is difficult for inexperienced customs officers to determine the exact
goods. The tools to support customs are inspection, analysis, classification etc. If
suspicious items are found, customs officers will issue an inspection request, forcing
enterprises to check whether the goods are truly declared.
Enrollment evaluation documents set:
- Request for customs inspection forms.
- Import Commodity Evaluation Registration Certificate (02 copies)
- Foreign trade contracts (01 copies)
- Commercial invoices (01 copies)
- Detailed list of goods (01 copies)
- Bill of lading
- Ingredient certificate.
This batch of customs does not need to be evaluated.

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Usually, for batches with goods evaluation, the enterprise needs to issue a written
request to release the goods in advance to avoid damage to the company's storage fees,
and take the goods to a separate warehouse to facilitate the preservation of the damage.
Unnecessary losses while waiting for the evaluation results to be added to the customs
files.
Step 4: Collect customs fees, stamp “Customs formalities have been completed”, and
return the declaration form to the declarant
After the check is completed, the deliveryman delivers the customs fee receipt
(paid). the customs has stamped a temporary customs clearance stamp on the back of
the customs, awaiting the results of the national quality inspection.
Enter the monitoring book and return the customs declaration form to the
customs declarant.
Step 5: Reconfiguration documents
- Receiving customs documents from the customs charge department;
- Documents are reconfigured in accordance with the document reconfiguration
procedure issued by the General Administration of Customs.
2.2.5 Arrive at the port of shipment
Not all ports have to be compared. In some ports (such as VICT ports), manifests
must be compared if cargo is to be received. ICD Phuoc Long 2 ports do not require
comparisons.
For comparison, the delivery note is submitted to the customs for comparison of
the manifest, the declaration number of the shipment is written on the delivery note, and
the customs will compare whether it is consistent with the manifest of the shipping
company submitted to the customs. Then, the customs will stamp the “comparison”
square seal on the D/O.
Goods to ICD 2, therefore no comparison required.
For container cargo, after receipt of the declaration, take the delivery order to the
port and enter the trading office to issue the EIR. EIR certificate is the container delivery
certificate with this certificate, and the port trade office is responsible for the EIR

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certificate issued by it at the time of delivery of the container. To issue EIR notes,
Melody need a paid order with a transaction seal.
For defecation goods, EIR form is not required. Go to the trade office to confirm
that defecation is transferred to the delivery note, and then take the delivery note to the
dispatcher for defecation, paying for forklifts and workers. If the intestines are
withdrawn, it is necessary to mobilize these facilities to the port.
For the goods under inspection, please request the seal on the order for inspection.
Because of this order, the port dispatcher will continue to cut the seal for inspection.
2.2.6 Deliver to customer
Upon completion of customs procedures, the goods need to be cleared from the
port to avoid the payment of warehousing taxes, so the goods must be contacted quickly
to transport them out of the port. Documents set delivered from port to customer to
carrier:
- Delivery note or delivery note (other two).
- Delivery note.
- Loan cartons to separate warehouses as imported goods (carton bets paper for
cartons) and empty cartons (if any).
-02 minutes of delivery of the goods, complete information, delivery status,
delivery location, number of transport vehicles, and signed by the deliverer and carrier.
After the vehicle transports the goods to the self-owned warehouse of the import
enterprise, it will pay for the container by itself according to the regulations of
“transporting the goods to the self-owned warehouse as imported goods”, and go
through the formalities of retrieving the container bets.
For a warehouse, Melody must contact the carrier before arriving at the warehouse
in order to have a way of arranging the goods and transporting them immediately.
Therefore, for the warehouse, you must carefully prepare the vehicle before receiving
the goods.
2.2.7 Payment and record keeping
After completing all delivery stages, return empty containers, etc., and the deliveryman
will bring the invoices related to delivery to the Documentation Department. The
Documentation Department calculates costs, customs fees, transportation fees,

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inspection fees, etc. And then transferred to the accounting department of the company.
The accounting department will produce payment documents, payment documents and
invoices related to shipment: VAT invoices, D/O invoices, customs charges invoices,
container betting charges, etc. . . The documentary staff will keep records.
2.3 The discussion on the strengths and weaknesses of freight forwarder
procedure in marine import full container logistics (FCL) at Melody
Logistics Co., Ltd.
2.3.1 Strengths
The delivery process is simple and easy to carry out, and the process is completed
in close coordination between departments.
The company always complies with customs laws and makes few mistakes in its
work, so it can usually handle goods quickly, quickly and effectively. Improve service
quality and company reputation.
The company has an experienced, highly qualified and enthusiastic workforce.
The efficiency of the delivery process is always high, the export time of shipment is
greatly shortened, and the risk of falling, losing or damaging is reduced.
The company has established a reasonable work sequence, that is, each employee
will take on the work in this sequence. Everyone will have time to master one field in
depth, so as to speed up the work progress. For example, in preparing for delivery, there
are two main stages: receipt, inspection of documents, and customs declaration and
clearance of goods. The above process will be completed by two employees: the
employee who specializes in document work will check the documents and submit a
statement. The rest of the staff will go to the port to clear customs and receive goods.
These efforts will form an alternating closed chain. Every employee who works in a
chain will be in close contact with other employees in the chain.
2.3.2 Weaknesses
Besides the strengths, there are always weaknesses that the company needs to take
measures to improve.
Firstly, companies need to study diversified import markets to minimize costs.
Evaluate and compare different markets to find new opportunities and create
momentum for the development of the company.

20
Secondly, the company should develop a strategy to expand its production
business in order to seek opportunities to export products abroad and collect foreign
currency for the company to improve its business efficiency.
Thirdly, there are few delivery personnel, but the workload is very high. Excessive
workload has a more or less negative impact on productivity, resulting in multiple
contracts appearing at the same time, thus preventing freight forwarders from rotating
in time.
2.4 Recommendations on outstanding issues in the freight forwarder
procedure in marine import full container logistics (FCL) at Melody
Logistics Co., Ltd.
2.4.1 Solution for customs declaration
It is suggested to help expand human resources and development scale, promote
production activities, contribute to the increase of revenue of the company, and
minimize the cost of outsourcing transportation services. The HR Department should
establish a reasonable recruitment and compensation strategy for employees, and the
company should plan how many additional employees will be recruited, and train such
employees for the work of electronic customs declaration and transportation personnel.
In addition, the company should also formulate reasonable salary policies to attract
potential employees to cooperate with the company, such as salary policies and social
insurance benefits... The organization of a company is still very small and needs to be
expanded, but how to achieve high employee performance while achieving reasonable
expansion at the same time of minimizing costs.
2.4.2 Solutions to overcome limitations of human resources
Create conditions for employees who attend short-term and long-term courses to
improve their foreign trade skills and language skills. The company also needs to update
and disseminate legal documents related to import and export activities, changes in
national policies and customs rules to ensure customs declaration and find HS codes.
The right product saves editing costs. Train solid, energetic and creative young
employees to quickly supplement experienced employees who are about to retire. From
the beginning of the recruitment stage, the company should carefully and objectively
select truly talented and enthusiastic employees. So as to ensure that employees master

21
professional skills for future training. The company has developed reasonable incentive
policies and organized trips to improve the morale of employees and reflect the
incentive level of employees in the company, so that employees are committed to their
work and the company.
Conduct regular guidance and training to employees to improve their delivery
skills. Understand the process of delivery phase to facilitate implementation, ensure the
lowest cost incurred and deliver to customers on time. Organize communication
between departments to understand each other's processes and business. Create
conditions for new employees, so that they have the opportunity to contact and
experience more practices.
It is necessary to clearly organize personnel recruitment, select suitable personnel
and jobs, and limit the cost of training non-professional employees. Collect debts from
customers, bet to own business capital, limit borrowing, and increase interest expenses.
Freight forwarders have investment strategies to reduce outsourcing costs and ensure
faster transportation. Avoid errors in document inspection to minimize company costs.
2.4.3 Complete the stage of receiving and inspecting documents
These suggestions help to improve the professional skills, English proficiency and
professional knowledge of employees, improve operational performance through
investment in people, and minimize mistakes and key points. There are still incomplete
problems in the process of delivering business in the company. The company has a
policy to encourage and subsidize employees to attend professional improvement
courses in the examination and document preparation stages.
In addition, the company should also pass the actual situation set by senior
management personnel, create conditions for each department of the company to
demonstrate its ability to work. Through these conditions, administrators can know
where each department in the company is weak and has good abilities, so as to help
employees improve their imperfections, or which department has advantages, and
should make suggestions and re-guide other departments.

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