Internship report Recommendations For The Secretary Office At PTVN Law Co,..ltd.doc

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FACULTY OF FOREIGN LANGUAGES
INTERNSHIP REPORT
Student’s name:
Student number:
Class:

ACKNOWLEDGEMENTS
I would like to extend my sincere thanks to teachers of Hutech University have enthusiastically
communicated to me of knowledge, experience of a lifetime during the 3 years of training under the
roof of the school.
During the fact-finding in the company, I have learned a lot of knowledge and gather more
information needed to cater for my thematic. Even there are just 4 weeks, this is the good opportunity
to approach the author and reality of a business unit economics. I would like to extend thanks to the
directors of PTVN law company supply all officials and employees create favorable conditions for
authors complete this symposium.
Finally, please send thank all family and friends sincerely for their support, help me during the
past.

PHIẾU NHẬN XÉT SINH VIÊN
CỦA ĐƠN VỊ THỰC TẬP
Họ và tên sinh viên:......................................................................................................................
Ngành: Ngôn Ngữ Anh Chuyên ngành:…………………………………………..
Khóa 2013-2017 Khoa: Ngoại Ngữ
Trường: Đại học Công nghệ TP. Hồ Chí Minh-HUTECH
Trong thời gian từ ngày......... tháng...... ….năm 2017 đến ngày.......... tháng....... ..năm 2017
Tại:.................................................................................................................................................
Địa chỉ:...........................................................................................................................................
..........................................................................................................................................
Sau quá trình thực tập tại đơn vị của sinh viên, chúng tôi có một số nhận xét đánh giá như sau:
1. Công việc thực tập
............................................................................................................................................................
............................................................................................................................................................
2. Về ý thức tổ chức kỷ luật:
............................................................................................................................................................
............................................................................................................................................................
3. Về tinh thần thái độ học tập:
............................................................................................................................................................
............................................................................................................................................................
4. Về quan hệ, lối sống:
............................................................................................................................................................
............................................................................................................................................................
5. Các nhận xét khác:
............................................................................................................................................................
............................................................................................................................................................
Đánh giá chung sau khi thực tập
............................................................................................................................................................
Chấm điểm: ………../ 10
Cán bộ hướng dẫn
(Ký và ghi rõ họ và tên)
…………….., ngày.......tháng...........năm 2017
Xác nhận của đơn vị thực tập
(Ký và ghi rõ họ và tên)

PHIẾU NHẬN XÉT SINH VIÊN
CỦA GIẢNG VIÊN HƯỚNG DẪN
Họ và tên sinh viên: ………………………………………………………………………………
MSSV: ............................................................................................................................................
Lớp:……………………………………………………………………………………………….
Đơn vi thực tập: ………………………………………………………………………………..
Giảng viên hướng dẫn: …………………………………………………………………………..
Đánh giá báo cáo
1. Hình thức trình bày:
............................................................................................................................................................
............................................................................................................................................................
2. Ngôn ngữ / văn phong
............................................................................................................................................................
............................................................................................................................................................
3. Thu hoạch
............................................................................................................................................................
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4. Đề tài nghiên cứu
............................................................................................................................................................
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Đánh giá chung:
............................................................................................................................................................
Chấm điểm: ………../10
Tổng điểm thực tập = Điểm đánh giá của công ty + Điểm đánh giá của giảng viên
2
Điểm số = ……………../10
Điểm chữ
Tp. Hồ Chí Minh, ngày……tháng…..năm 2017
Giảng viên hướng dẫn

TABLE OF CONTENTS
I. INTRODUCTION..................................................................................................................1
1.1. Purposes of the internship ..............................................................................................1
1.2. Significance of the internship.........................................................................................1
II. OVERVIEW ABOUT PTVN LAW CO,..LTD...................................................................1
2.1. General information of the company .............................................................................1
2.2. Organization...................................................................................................................1
2.3. Functions........................................................................................................................2
III. INTERNSHIP DESCRIPTION ...........................................................................................3
3.1. Specific tasks / Responsibilities.....................................................................................3
3.2. Experience learned from tasks .......................................................................................3
3.2.1. Advantages and Disadvantages. .............................................................................4
3.2.2. Evaluating and Stragetries......................................................................................5
IV. REALITY OF SECRETARY OFFICE AT PTVN LAW CO,..LTD.................................6
4.1. The issuing and management of documents. .................................................................6
4.2. Secretary with documents, papers:.................................................................................7
V. RECOMMENDATIONS......................................................................................................9
CONCLUSION........................................................................................................................10
REFERENCES ........................................................................Error! Bookmark not defined.

1
I. INTRODUCTION
1.1. Purposes of the internship
In market economy, any a business would want to survive and develop also must try. Learn
the needs of the market, find meet and best satisfying the market demand is the only successful
method for business.
Law is one of the important by the Government concerned. This is also the general issue of
Law business, PTVN Law Co,..ltd was aware of the role of Secretary for The Director and finding the
most effective sales methods consistent with market conditions, business sectors. So, Secretary in the
company is determined to operate effective business decisions of the company and should be
promoted more.
With the knowledge learned and through practical internships at Law Co,..ltd, with the
guidance of teachers, employees of the company, i have chosen the subject " Recommendations For
The Secretary Office At PTVN Law Co,..ltd " to do graduation report. Because of limited time,
limited experience should also post errors, I look forward to the comments of the teachers to my
reports are better
1.2. Significance of the internship
University helps students get the basic knowledge of theory. However, with this knowledge, we can
not work and complete the job in practice. So we need additional knowledge and new skills to learn
additional methods in the workplace and society.
At first practice in company practice I still crestfallen, although the school is also the teacher to share
practical experience much, but when the reality is arising a lot of situations and problems. Require a business
person must have expertise and soft skills to handle situations
The internship also contributed to the additional knowledge and skills We also focus on the reality of
work

1
II. OVERVIEW ABOUT PTVN LAW CO,..LTD
2.1. General information of the company
PTVN law company
Address : 4 Floor, 23 Nguyen Van Cu, Ngoc Lam, Long Bien District, Ha Noi
Director: Lê Thị Lan Hương
Business license: 0106975542 | Date of issue: 25/08/2015
Tax code: 0106975542
Actived Date: 25/08/2015
Field: legal advice
Logo
2.2. Organization
Source: Human Resources Department
Diagram 1 Diagram organizational structure of the company
Functions and tasks of the departments of the unit students participate in internships.
Director: legal responsibility before the law, has the highest decision in managing and
operating the daily work of the company. Company representatives signed the contract,
financial commercial text. All the regulations on personnel issues, business, other activities
are to be agreed by the Director.
Human resources department
- Implementation of strategy, annual budgets, work plans of each month to the Department
Director-General for approval.
DIRECTOR
MARKETING
SALES CHIEF
ACCOUNTING
DEPARTMENT
HR
LAWYER

2
- The organization of the mirror, in room assignments to complete year budget plan, work
plan of the room / board approved each period.
- Perform internal reports prescribed by the Company and other reports as requested by the
Executive Board.
- Develop processes and professional regulations of the Office of the field, evaluate the
effectiveness of the process, this provision in practice to continuously improve and enhance
the Company's operations.
- Perform other duties as directed by the Executive division.
Marketing: implementation of building short-term business strategy and long term for
the company. Looking for new customers, expand business market. Make the activities of
advertising, marketing, research information collection, analysis, assessment of opportunities,
build the Organization implemented marketing programs. Support for the Business
Department and the Board of Directors in the market research, develop and expand the market
potential, developing new items.
Accounting: subject to direction from the Director, the work related to the work of the
company's financial accounting: a business expense tracking entry and exist of the goods,
invoicing, to calculate the profit calculations, tax, tax filing, the State ... The end of each
quarter, month affair report to the Director of business results at the same time establish the
financial report to be submitted to the State Agency.
Supervision: support for the Managing Director tracking and monitoring, urge
departments work in the company. Proposed reward, sanction the individual parts.
2.3. Functions
PTVN law co,..Ltd, professional working style and reliable, is the gathering of lawyers
experienced in the field of business & investment (especially foreign investment in Vietnam),
trade, intellectual property, ... The company's lawyers are experts in specific fields and are
always ready to provide the most valuable advice for clients. Our target customers are the
foreign investors intend to invest in Vietnam, the company invested abroad are active in
Vietnam, domestic businesses have planned venture, links with foreign investors, Vietnam
businesses
New business formation
Change of business registration
Establishment of branch
Establishment of representative office
Types of business transformation

3
Split, split the business
The sale, the merger of enterprises
Suspension of business registration
Enterprise award
Trademark registration in Vietnam
Trademark registration abroad
The copyright protection in Vietnam
Industrial design registration in Vietnam
Registration of inventions, utility solutions in Vietnam
Geographical indications registration in Vietnam
Handle violation in Vietnam
Transfer of rights of use, intellectual property rights in Vietnam
III. INTERNSHIP DESCRIPTION
3.1. Specific tasks / Responsibilities
Description of the real job.
My job is office staff in the company. Everyday I have to type the documents, receive and
reply the emails from the customers. I usually go to the warehouse and take the samples and
send them for customers. Besides that, I take photocopy documents and scan the
documents,…..On the other hand, I know how to use the scan and the fax machine. The most
difficult work is checking the price in the list with the price in the computer. It seem to be
simple, but it is not when you begin prepare checking lists. The work in the office requires
calm, concessions and listen to my superiors. The work is more difficult which I have checked
the color of the samples with the colors in the color book. Then I write out the name and the
code of the colors and give it to my superiors. Besides that, I usually go to the factory to
check the process to produce the goods with my supervisor.
I spent 6 weeks on training in the PTVN Law Co,..ltd. I went to the company 5 days a
week (from Monday to Friday). Follow the internship diary below and see what I have done at
PTVN Law Co,..ltd.
3.2. Experience learned from tasks
Through 6 weeks of training process at the PTVN Law Co,..ltd, I got a lot of valuable
working experience and soft skills such as “ How to communicate with your director?, how to
communicate with your partners?, how to answer the mails of customers?....”
During my internship time, I got a lot of experiences and knowledge. To me, these
experiences will help me a lot for my job in the future.

4
This is my opportunity to use and improve my English knowledge at workplace to
communicate and work with foreigners and customers. I can improve my speaking and
listening skills. Besides that, I can practice my writing skill by answering the mails for
customers. And now, I have know how to sales, management, training and solve problems.
I recognized that my English is improved so much by working in this company. On the
other hand, I have known how to use the photocopy and the scan machine,how to receive and
reply emails, how to check samples, how to check products….. In conclusion, after this
internship time, I become grow up with experience to solve the difficulties. I feel more
confident when I talk with my customers and in many situations in the company. Therefore
they have to have some necessary quality as follow:
-Good appearance, professional skills, professional style with fluent foreign language,
ability to communicate well and cultural- society understanding.
-Be hospitality, courteous, friendly, gentle with guests
-High self- awarness, good time management, high under pressure
-Quick reaction and the ability to resolve situations rising well, keep calm in any cases
because of just an anger saying, the customers can be able to refuse to cooperate.
- Listen carefully, this is the most important element since customers show how dissatisfied
they are and fell respectful, interested in them or not based on their answer. In this case the
receptionts have to suspend the work being done to listen to customer complaints.
- Should apology for any problems without blaming on any factors
- Be sympathetic with the customer by sincere words. Staff should put yourself in the shoes
of the visitors to identify customer exasperation in order to these comforting words, share best
easy listening.
- Focus on the customer complaint refered to without comment.
3.2.1. Advantages and Disadvantages.
- Advantages.
Be practiced in a large and long history as PTVN Law Co,..ltd Comany is a good
opportunity for me to learn valuable experience which contributes to future work. In addition,
the board of the director and all staff guide enthusiastically during my internship that is a huge
motivation for me to integrate into a new environment and learn a lot of experience from
them. My supervisor always gives me the opportunity to practice as a staff as well as convey
the experience to cope with situations happened in the comapny even I am just a internship
student. Moreover with the large numbers of customers especially foreign customers, I have

5
more chance to communicate with them by using English , learn how to communicate more
openly and more confident .
Through the attitude and professional working style, I learned how to communicate with
others especially with its customers. I also enhance the skills to recognize and handle
problems related to the company effectively. Moreover my English level is improved
significantly. I find it necessary to know how to support and coordinate each other to bring
high efficiency.
- Disadvantages.
This is the first time being practiced in real working environment so I am so crestfallen.It
takes me approximate a week to keep up with the environment, especially with the work of
the staff in the office. Although I have trained and equipped with the necessary knowledge
but I faced many difficulties in communicating with customers especially foreigner
customers Moreover shying, inconfident and limited words of business field are my troubles
that make me communicate short or simple sentences only.
In addition, the ability to handle situations is poorly and not really keen on the job because
I have never experienced such situation therefor I do not have much experience to solve the
problem. Neither some soft skills nor knowledge in experise is not enough so I need more
time to search and learn these experience. However base on this disadvantages I find myself
what lacking of and what needs to improve so as to complete myself.
3.2.2. Evaluating and Stragetries.
After the internship, I realized a lot of changes ad improvent from myself. In other words,
this is a precious opportunity to spend on real practice and learn a lot of knowledge from the
staff there. Moreover, I can apply many knowledge that I have learnt to reality. There for,
some skills as listening and speaking English skills are significantly improved, I can
confidently communicate with many people including foreigners and I would become nimble
and focused on the job than before. However; besides that I have a lot of restrictions on the
specialized knowledge and working skills need overcoming. When I know what my trengths
and my weaknesses are to make my own goals and orientations specific strives for myself.
My current target is to complete the curriculum at the University. After that, I will
continue to engage in short-term courses in PTVN Law Co,..ltd. Simultaneous, I upgrade my
English level and participate other foreign languages as Chinese, Japanese and Korean.
Accumulated from the experience of the staff there, I find it necessary to equip soft skills
involved in extra-curricular activities. I can help me be more confidence in communication,
and contact directly with the actual situatios which improve the ability to handle with

6
problems. Besides accompany with learning new knowledge from outside to upgrade my
understanding
From the sincere advice of staff there. I find that when you get any problems, you must
keep calm to find solutions; thinking carefully before doing anything. Especially, facing with
difficult problems, you should control your emotion as less as possible in order to get the
highest effect in working. Learning the failures of ourselves and the experiences from others
is the most corial lesson during my internship. It shortens the time to learn and have more
opportunities to try new things that I have not experience.
IV. REALITY OF SECRETARY OFFICE AT PTVN LAW CO,..LTD
4.1. The issuing and management of documents.
PTVN law co,..Ltd is an active scale relativity, so the workload is also very large.
Every year, Apple fashion company dealing with many customers in and outside the country,
especially in the northern provinces by many sources to go to like: by post, by Fax, through
email. So, PTVN law co,..Ltd. annually issued about 2500 text. Up to 2016, until August the
company issued was 6500 text. This figure shows that, although the number of documents
issued each year has not reached the numbers as the other top big company but also not a
modest figure.
A.organize, solve the text goes:
One of the stitch of the profession and the work of the Office is held to resolve and
manage the text.The Organization settled the text go corporate office staff made the right
processes, ensure accurate and quick.
B. The sign:
Daily, to ensure the operation of the company, the people who do the work of the
Office of the Secretary of the company who must organize, solve a fairly large volume of text
to send to the client objects quickly and promptly. To ensure the accuracy, timeliness, and
consistency of the text of the fashion company Apple, after drafting, signing, typing the text
from the unit must focus for the Secretariat.
PTVN law co,..Ltd. is a company active in the field of printing, advertising and
design, wide customer audience and rich with many different languages of the text as English,
Chinese, Korean ...So the Organization of management resolve should go as the text
accurately, clearly and carefully.
Through the process of drafting and signing the same, despite the loss of time for the
heads of the review signed, but reduce the amount of text that the focus for the people who do
the work of Secretary Office. With the working methods of the medium concentration,

7
dispersion medium, but a personality, creativity, capture of the employees in the company, as
I think will improve the quality of the work, since when unit edited text about yourself in
charge, when the direct registration, what should the Exchange would be easier and the
quality of work will ensure higher accuracy
C. confirmation stamp
With this qualification, the same long experience, office clerk has stamped the seal
type up documents in accordance with the requirements and regulations of the State. To
ensure rigor in managing text, fashion company Apple had some type of seal: the seal, the
Agency title ... the stamp of the company by management Secretary. The company has issued
the company's Bylaws have regulations on how the seal "When a text stamp, must close
clearly, right short, clean, close the bosses up 1/3 of the signature on the left".
D. text registration go to:
After stamping, scoring number, date up text, the Secretariat continues to subscribe
fully to the information in writing to the registry text. Although the volume of text produced
during the day are many, but with experience and profession plus responsibility, here the
Secretary has full subscription of all the text.
E. organize, manage, and resolve to:
Along with a mass of text, daily Office Secretary of the fashion company Apple still
must receive management and solving a mass text to pretty much and complex with many
sources to different.Thus, the fashion company Apple has been working on the text of the
classification Office to be very clear:
+ Text Type does not enter Thanh market computer data is: books, a private message.
+ Type the text entered into the computer in detail including the text sent to the
company, the Board of Directors of the company and the type of internal text input, or units
within the company.
Each document type sent to the company are the Office of the Secretary of the
company and kept on the books system of the Agency.
The work of the Secretariat Office of the fashion company of apples in the resolution
text to whatever under any form, are the company's Office Secretary handled under the
principle of timeliness, accuracy and consistency.
The organization manage and resolve to the Clerk's Office of PTVN law co,..Ltd.
includes the order of steps: receiving, inspecting, sorting, peeling, stamped
4.2. Secretary with documents, papers:

8
The Dispatch papers is one of the means necessary for management activities of the
State in general and business in particular. In a very large extent, the work of an agency or an
enterprise is conducted quickly or slowly is because the written work and papers as well?
Because keeping records and documents to be careful or not?
The office secretary at PTVN law co,..Ltd. is an active ensure that the information in
writing, in service management, help for Director grasp the whole situation of the company.
Business Office is to be understood that all the administrative work on construction
documents, manage and resolve those documents associated with the activities of the
Company. Thus, we can say the work of the Office played a role, a very important function in
the operation of the Company. It ensures receipt, transfer, processing and storage of
documents within the company, between the company and the economic agencies and
organizations - local and foreign society accurately and quickly. At the same time, this work
also ensures convenient for searching the archives, is one of the conditions for ensuring the
operation of the company smooth, accurate, timely and effective.
Aware of the importance of the role the work of the Office, the PTVN law co,..Ltd
has plans to manage, steer right from the start. To make the management of this direction, the
company has built the organization process, solve and manage the text goes, to.
Organizational processes, solve and manage text, to include the following:
-Definition
-The principle
-The process of implementation.
In addition the company also issued a number of other rules, such as:
-Solve and manage the internal text
-Solve and document management suite
-Management, use and protection of seals.
From managing the direction Apple fashion company went on to perform in
accordance with the bylaws of the company as well as the regulations of the State.
Due to the nature of the work of the company, Office staff must settle made the stitch
as: seal, handing van go, receiving, sorting, to enter data into the computer, the management
organization and use of the seal. Have to say, the work of the Secretariat Office was such a
guard management, direction, organization of business activities test the work of archives of
the company was conducted in regular mode, and unusual. However, the Organization of the
Conference summary, summary of archive work, clerical, Office not be PTVN law co,..Ltd,

9
which held only quarterly staff reports summary, summation of his task with the Chief or the
Director.
V. RECOMMENDATIONS
-further develop the strengths and advantages on the basis of which the company has
been in both now and later.
-Additional investments and the lack of equipment in the Office to serve the best for
the job.
-The need to proceed to the Conference of the whole company and clerical work-
archive in the whole company, from which, helps the employees in the company see the role
of the work of the Secretariat Office and clerical work-archive in the course of activities of
both companies. From that will put out the text proper direction for the further work of the
Secretariat Office and clerical work-archive.
-Improve the template text, papers, documents and other services that impact the
efficiency of the company.
-At the same time change the view on the work of the Secretariat Office and clerical
work-archive.Now the company not have clerical officer-private archive that with the pace of
development as well as the volume of work and the importance of the work of clerical-
archive, then the company should have a clerical officer-private archive.

10
CONCLUSION
Internship is a period of time that give me the opportunity practice and use the knowledge
what I have learned at the university and apply it in a professional environment. The
internship helps me to know what jobs I like in the office. On the other hand, internship time
helps me to show my professional skills and talents. It gives me a change to develop the
communication and interpersonal skills. Besides, it helps me to build my knowledge and
practice a higher level responsibility and confident. Unfortunately, I am able to avoid conflicts
and timely resolve a misunderstanding or problem in the workplace.
Internship time is an opportunity for me to face with the truth and it helps me affirm my
abilities. This is also a good change for me to receive a suitable job from the company.
I think that this is a great opportunity for me to cultivate the skills that I have shortcomings
at school as well as accumulate experience for myself. Because there are many foreign
visitors, so this is indeed a good opportunity for me to cultivate my foreign language. Besides,
the job of a receptionist requires agility, responsiveness in handling job and the ability to
communicate well; that is why at this time. I can be more comfortable and confident to
communicate with foreigner and recognize problems more objectively.
After 6 weeks of training process at the PTVN Law Co,..ltd. I finished my internship
successfully with the whole-hearted help from my instructor Msc. Tran Anh Vu, my
supervisor and all employees in the company. Once again, I would like to thank Msc. Tran
Anh Vu and PTVN Law Co,..ltd as well as the staffs for supporting and creating condition
for me to complete my training process and complete my report.
Finally, I wish all of you a good health and success.
Thank you very much!

Internship report Recommendations For The Secretary Office At PTVN Law Co,..ltd.doc

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