1. Communication in the workplace is important because it boosts
employee morale, engagement, productivity, and satisfaction.
Communication is also key for better team collaboration and
cooperation.
Ultimately, effective workplace communication helps drive better
results for individuals, teams, and organizations.
2.
3. • Interpersonal Roles
It involves interacting with other people within and outside the organization such as:
• 1. Figure Head
• The manager is often asked to serve as figurehead i,e, attending ribbon-cutting ceremonies, or
taking visitors to dinner and the like.
• Although these activities are typically ceremonial they involve communication.
• 2. Leader
• The manager acts as a leader i.e., he performs the job of hiring, firing, training, and motivating
employees.
• Leadership can convince the subordinates to state how to do things and how to perform under
pressure.
• Communication through an exchange of views and opinions plays a vital role in this regard.
• 3. Liaison
• Such a role involves serving as a co-coordinator or link between persons, groups, or organizations
to make effective communication.
4. • . Informational roles
1.Monitor
Such a role brings a manager to collect relevant information for decision making.
For this purpose, the manager questions his subordinates and gets well informed as
possible.
2. Disseminator
The manager disseminates information to others in the workplace. The manager
sends memos that involve new initiatives. Communication facilitates managers to
disseminate the decisions.
3. Spokesman
Sometimes the manager acts as a spokesman by relaying information to people
outside the Organization.
For example, the plant manager may represent the Organization before a chamber
of commerce or a consumer group.
5. C. Decisional roles:
1. Entrepreneur
Sometimes a manager plays the role of an entrepreneur. He develops new ideas and sells his
ideas and therefore exchanges views with others. Communication arises as a vital link
between the entrepreneur (Manager) and others.
2. Problem Handler
The manager on many occasions appears as a problem handler i,e, handling problems such as
strike, blockage, power failure, etc.
3. Resource Allocator
A manager takes rational decisions to utilize the limited resources on the basis of justification.
This is possible when the manager is aware of the whole scenario of the Organization and
communication is the only means here.
4. Negotiator
A manager enters into negotiation with an agreement. The manager, for example, may settle
the problem between two subordinates and negotiate with another department for additional
support. Communication is a must for the manager to play these roles.
6. • Other Roles
Other than the above roles, communication also directly
relates to each of the following functions:
1. Basic Management function: Planning, organizing,
controlling are the basic management functions that require
continuous communication.
2. Delegation of authority & responsibility: To delegate
and responsibility properly communication is required.
Because who will delegate authority and to whom and to
what extent involves communication.
3. Change in the Organization: To make any sort of change
challenging task because people resist change.
Communication helps employees to know about everything
regarding change and thus one can reduce resistance.
7. • 4. Organizational Development: It is concerned with changing
beliefs, attitudes, values, behaviors, expectations, Structures, and
Structures, and practices so that the Organization can become
become familiar with new and advanced technology. Bringing
Bringing about these changes is only possible through well-
well-organized communication.
• 5. Reward & Punishment system: Evaluation of performance and
therefore giving return i,e, either reward or punishment which
which cannot be possible without the help of communication.
communication.
8. • An order letter is written to a company for an official
product or service requirement.
• Color World wishes to place an order with National Paints
Co. Ltd. for various paints. Prepare an order letter .
