The document discusses different types of internal communication in organizations, including formal communication which follows predefined channels to share official company updates through methods like letters and reports, and informal "grapevine" communication which spreads unofficially such as rumors. It also describes four types of informal grapevine communication networks: single strand chain, gossip chain, probability chain, and cluster chain.

3. • Internal communication is the
process of conveying key
company updates, news, and
resources to employees while
encouraging them to share in
return

4. • Formal communication refers to the
flow of official information through
proper, predefined channels and
routes.
• Examples of formal communication
are - business letters, reports,
orders, etc.

9. • Informal communication
refers to the communication
that flows without following
the formal defined path. An
informal communication
system is also known as
grapevine.
These four types of grapevine
communication are single strand chain,
gossip chain, probability chain and
cluster chain

11. Differ

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