2. LUIS MARCELO • lmarcelo92.wordpress.com
‣ Brand Advocacy
‣ The best segments to target:
‣ Youth - for the mind share
‣ Women - for the market share
‣ Ne!zens - for the heart share
Influential Digital Subcultures
3. LUIS MARCELO • lmarcelo92.wordpress.com
What gets you
to decide on
a brand?
4. LUIS MARCELO • lmarcelo92.wordpress.com
Consumers who willingly campaign for their
brand, esp. via word of mouth
Brand Advocates
5. LUIS MARCELO • lmarcelo92.wordpress.com
BRAND ADVOCACY IN
THE DIGITAL AGE
6. LUIS MARCELO • lmarcelo92.wordpress.com
Most Likely to Advocate
YOUTH WOMEN NETIZENS
7. LUIS MARCELO • lmarcelo92.wordpress.com
‣ Large size
‣ Subcultures that became mainstream
‣ Strong influence
thus the BEST BETS for marketers
YOUTH WOMEN NETIZENS
8. LUIS MARCELO • lmarcelo92.wordpress.com
Percentage of
the industry’s
total sales
Emo!onal bond
with consumers
Public awareness
and influence
YOUTH WOMEN NETIZENS
Mind
Share
Market
Share
Heart
Share
9. LUIS MARCELO • lmarcelo92.wordpress.com
Percentage of
the industry’s
total sales
Emo!onal bond
with consumers
Public awareness
and influence
Mind
Share
Market
Share
Heart
Share
10. LUIS MARCELO • lmarcelo92.wordpress.com
Popular Usage LoyaltyUbiquity
Mind
Share
Market
Share
Heart
Share
BRAND ADVOCACY
11. LUIS MARCELO • lmarcelo92.wordpress.com
YOUTH WOMEN NETIZENS
Mind
Share
Market
Share
Heart
Share
BRAND ADVOCACY
12. LUIS MARCELO • lmarcelo92.wordpress.com
‣ 1.8B young people bet 10-24y/o
‣ Today’s youth will be the primary and most
profitable customers
‣ Exci!ng challenge for marketers
‣ Influen!al
YOUTH
& Mind Share
13. LUIS MARCELO • lmarcelo92.wordpress.com
Youth: Influence
Early
Adopters
Trend-
Setters
Game
Changers
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Youth: Influence
Early
Adopters
‣ Unafraid of experimenta!on
‣ The first at trying new things
e.g. iPod, Netflix
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Youth: Influence
Trend-
Setters
‣ The Now Genera!on: instant
demands and agile on trends
‣ Fragmented trends but some
hit the mainstream
‣ Digital-forward lifes"le
16. LUIS MARCELO • lmarcelo92.wordpress.com
Youth: Influence
Game
Changers
‣ Respond to globaliza!on, tech
advances, world changes
‣ Volunteerism and ac!vism
e.g. Teach for the Philippines
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TikTok
Gen Z first began using it
Growing user base & populari"
Evolved purpose: self-
expression, entertainment,
infotainment and ac!vism
Video here
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YOUTH WOMEN NETIZENS
Mind
Share
Market
Share
Heart
Share
BRAND ADVOCACY
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Men v. Women
https://www.youtube.com/watch?v=3tzUBpjCcXA
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‣ “Men are from Mars, women are from Venus.”
- John Gray
‣ Mul!taskers, mul!faceted
‣ World revolves around the depth of their roles
in family and work
WOMEN
& Market Share
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Women: Roles
Info
Collectors
Holistic
Shoppers
Household
Managers
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Women: Roles
Info
Collectors
‣ Spiral decision-making: going around to
find the perfect product
‣ Men: straightforward, just get it done
‣ Research, assess and decide
‣ Converse about brands, get opinions
‣ Pay a#en!on and will summarize for others
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Women: Roles
Holistic
Shoppers
‣ Exposed to more factors for
considera!on: look at all benefits
‣ More willing to explore unknown
brands
‣ More loyal and inclined to reco
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Women: Roles
Household
Managers
‣ Takes care of home finances;
thus gateway to household
products and even investments
‣ Growing number of female
finance o$cers in business
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Kris Aquino
Does her research, tries a lot of
things
Very picky; talks about her
choices
Single mother making family
and business decisions
Insert video about
rice brand here
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YOUTH WOMEN NETIZENS
Mind
Share
Market
Share
Heart
Share
BRAND ADVOCACY
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‣ Not just anyone online BUT
the ac!ve contributors:
the collectors, cri!cs, and creators
‣ Social desire to connect and contribute
‣ Online communi!es ampli% communal word of
mouth
NETIZENS
& Heart Share
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Netizens: Social
Social
Connectors
Expressive
Evangelists
Content
Contributors
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Netizens: Social
Social
Connectors
‣ Anonymi" allows for confident
interac!ons
‣ From one-to-one connec!ons
to many-to-many networks: a
strong communi"
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Netizens: Social
Expressive
Evangelists
‣ Aggressive opinions help promote
brand
‣ Passion for brands turns them into
followers, fans and friends
‣ Brand storytellers based on personal
experience
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Netizens: Social
Content
Contributors
‣ Richer, more searchable
content: hashtags, ra!ngs,
reviews, vo!ng
‣ New content in various formats:
e-books, infographics, art, games, videos,
movies, web pages, blogs, and e-books
32. LUIS MARCELO • lmarcelo92.wordpress.com
Never
Have I
Ever
‣ Checked Ro#en Tomatoes
for movie reviews
‣ Checked out a food blogger’s page
for resto ideas
‣ Asked for/given recommenda!ons
on Facebook
‣ Posted a picture of my meal
‣ Used a hashtag suggested by an
event or company
‣ Watched an unboxing video, recipe
video or makeup tutorial
33. LUIS MARCELO • lmarcelo92.wordpress.com
Percentage of
the industry’s
total sales
Emo!onal bond
with consumers
Public awareness
and influence
YOUTH WOMEN NETIZENS
Mind
Share
Market
Share
Heart
Share
34. LUIS MARCELO • lmarcelo92.wordpress.com
YOUTH WOMEN NETIZENS
Mind
Share
Market
Share
Heart
Share
BRAND ADVOCACY