CMH excercise session 4

1. Mobile guest service
session 4
L.Ludrick CMH MBA 2 Student

2. Definition section :
• smartphones : A mobile phone that performs many of the
functions of a computer, typically having a touchscreen
interface, Internet access, and an operating system capable
of running downloaded apps
• Mobile Guest service : respond to the customer need and go
beyond his expectations, thank to cleverness of the
interactive hotel application.

3. Mobile Guest
service
It can be used from :
- your own smartphone
or
- a tablette display in your room
This video help us to
understand how does it work

4. Comparaison
Hilton
The Hilton HHonors mobile app
provides you access to easy travel
planning tools. Search, book and
modify your stay. Plus manage and
redeem your HHonors points. It’s all
of your member benefits to make life
on-the-go easier.
Mariott
The Marriott Mobile App lets you chat
with associates and make requests
even before you arrive at participating
Marriott International hotels around
the world. Use Mobile Requests to
choose from a list of services and
amenities like extra pillows and
towels. Or, chat directly with our
associates for anything else you may
need.