mGuest - Mobile Hospitality Application


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Digital Jungle wanted to leverage the trends of wireless, social media and eCommerce to provide hotels with ways to create deeper relationships with their guests while at the same time create new revenue opportunities for the hotel properties.

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mGuest - Mobile Hospitality Application

  1. 1. The  Digital  Experts  mGuest – Hospitality Mobile ApplicationEngage guests & drive revenue 1
  2. 2. The “Big” NeedMobile is growing fast and the hospitality/conference industry wants to get involved.At the same time, hotels are trying to figure outhow social media and mobile drives revenue.Hotels and venues are searching for ways tomaximize perishable inventory and increaserevenue while guests are on site.
  3. 3. Your Guests are Mobile – Are You? Digital Jungle is now offering an affordableiPhone™ and Android™ Apps for hotel propertiescalled - mGuest.Ø  Offer a new promotional channel for your HotelØ  Increase brand awareness of MICE, F&B, EventsØ  Revenue generation & auxiliary salesØ  An online functional concierge and online booking toolØ  An engaging and functional social tool for in-house guests
  4. 4. Engage guests. increase revenue.
  5. 5. mGuest Includes Remote check-in management and online booking 1     integrated with hoteling software   Hotel push notifications and offers to guests or2     application users. Push room promotions to move inventory, push hotel facility information to promote restaurants, bars and shopping. Push notifications via GPS, location, group, distance3      Guest features include, viewing and booking rooms, hotel facilities, hotel map and location information, local restaurants and shopping  Social features include, communicating with other4     guests, receiving promotions from hotel facilities, event information and specials & offers 5     Group features include, groups setup, bulk notifications and messaging functionality, group itinerary, group check-in and check-out  
  6. 6. Elegantly useful, mobile platform that allowshotels and venues to easily and affordablycustomize, manage and update their mobileapplications from the web.
  7. 7. Fully customizable, branded Application Enter once and publish to Renren, Weibo & more Who’s Here Special Offers/ Geo-location Events Book Push MessagingCurated Local ContentImmediate Feedback/2 way communication
  8. 8. Social Media Enabled- Like your live Guest Book- Users OPT-IN and ‘check-in’- Users can sign up via Renren/ Weibo- Messaging from user to user- Great for groups and tradeshows- Targeted group messaging- Display on LCD screen in the hotel Lobby (opt in)
  9. 9. Online room Booking- View rooms via the application-  Integrate into Hotels booking engine- Book rooms via the application
  10. 10. Easy Easy Control Tools Control ToolsManaged by a ContentManagement System Allows the hotel to rapidly Saves update and Time!!! manage alerts
  11. 11. The guest is in control:1. Guest books and gets confirmation email mentioning app2. Pre-stay, the guest learns about the hotel, transportation and local tips3.Receives a welcome message upon arrival4.Guest needs to know the closest drugstore at 11pm5. Walking tour suggestions and stops. Get lost? Guest uses “take me back” feature6. Promo message - Happy Hour 5-7 - encouraged to bring a friend7. Digital postcard of pool - Social post8. See who else is here who might be of interest9. Sign Guest Book upon leaving, share10. Figure out transportation but have a question, hit one button to call11. Room wasn’t clean, guest leaves a note for manager instead of TripAdvisor
  12. 12. •Elegant •Easy to use •Flexible Architecture •Built from the ground up forHospitality/ Conferences •Unifies and simplifies social mediawith mobile •Drives revenue
  13. 13. Thank You! Dr Mathew McDougall| Follow on Twitter Email@digitaljunglecn on Linkedin Presentations on on Facebook