Here i present briefly what are the Mobile Guest Services and the similarities and differences between two different mobile application by two hotel chains

1. Mobile Guest Services
Difference between two different Mobile Guest Services in
Hospitality Industry
By Jorge Rodolfo Cano Sol

2. Hilton Digital Key
• Mobile Guest Service is the modality in which companies can
manage information, provide services or meet the needs of
their customers through the use of mobile applications in
order that customers can request these services on-demand
and the company can provide them in an agile and efficient
way. With the use of Mobile Guest Services, companies can
analyze key information of their clients which is great utility
for both, to streamline the business processes as well as the
sale of services or products more precisely when you want to
meet the needs and expectations of the customers, while
adding value to the service experience of the customers,
enabling them to place requests and purchase directly from
their mobile devices.

3. Hilton Digital Key
• One application for al mobile services
• Reserve rooms
• Check in
• View edit stay details
• Download the Digital Key

4. • Check-In & Room Choose
• Fast way to confirm the stay
• Is possible select the room in a map
Hilton Digital Key

5. • Digital key
• Using directly in the smartphone
Hilton Digital Key

6. Hilton Digital Key

7. • Check-in
• Alert when the room is ready
• Check-out also possible *Subject to country restrictions*
Marriot Mobile app

8. • Mobile requests
• Chat with the Hotel Staff
• Real-time results
• Deliver of extra Towels
• Additional Toiletries
Marriot Mobile app

9. • Mobile key
• Alert when the room is ready and get the mobile key
• Is not necessary go to the reception before to go to the room
Marriot Mobile app

10. Marriot Mobile app