O futuro da comunicação e colaboração unificadas (UC & C) em dispositivos móveis

1. The Future of Unified
Communication and
Collaboration (UC&C)
on Mobile
According to 333 industry
leaders on trends with UC&C,
the future enterprise is mobile
CURRENT IMPORTANT FEATURES FOR
UC&C EXPERIENCE:
5.7billion
Audio Quality
Service Reliability
Ease of Use
39%
32%
21%
Smartphone
is now the
go-to device
for UC&C
services
PREFERRED WAYS TO ACCESS
UC&C SERVICES:
FUTURE IMPORTANT FEATURES FOR
UC&C EXPERIENCE ON MOBILE:
43%
4%
44%
Smartphone
Tablet
PC/Laptop
9%
Office phone
Global smartphone connections
trajectory in 2016 vs 2020
3.8billion
TO
74%OTT
26%
other
Over-the-top
(OTT) access
dominates
UC&C
sessions
vs
FUTURE DRIVERS OF
MOBILE EXPERIENCE:
Improved network
coverage and
voice quality
DRIVERS FOR UC&C ACCESS
VIA OTT APPLICATIONS
TYPE OF COMPANY BEST POSITIONED
TO DRIVE THE USE OF UC&C ON MOBILE:
HD Audio
with Noise
Suppression
Ease of Use
Improved
battery life
16%
42%
12%
4%
Improved data
plan usage
HD video
26%
EASE OF
USE
36% COST
26%
UBIQUITY
22%
QUALITY
10%
INTEROPERABILITY
6%
MNO 38% OTT 37% Other 25%
Communication and collaboration fuel
enterprise success. The tools to communicate
and collaborate should be simple, intuitive,
easily accessible and enjoyable end-user
experiences.
This data highlights the importance of
reinventing communication to unleash
collaboration. For more information:
www.pgi.com
Communication in a
Connected World