1. December 2014 Page 1 of 2
Louis Serfontein Résume
Strengths & Objectives
Louis is an Organisational Transformation specialist with extensive experience in Strategy Deployment, Business Development, Change Management,
Organisational Development and Organisational Design. This experience was achieved across the steel, automotive, utility and oil & gas heavy
industries, at various parts of the world and always in a multi-cultural setting. He has developed a unique set of skills and a Socratic intervention style
that has proven very successful in transforming organisations into effective (business) units where positive deviance, a problem solving culture and
decision making are applied to achieve clear outcome and purpose. He is known for his management philosophy of distinguishing between busyness
and business.
His personal quest is to contribute to a better world where duty and responsibility cannot be delegated and starts with the self, the team, the
organisation and the industry; with decisions that are ultimately accountable to society. Louis is an experienced manager, corporate entrepreneur and
enthusiastic team leader.
Formal Education
University of Port Elizabeth Bachelor of Business Science (Industrial Psychology) 1992
Damelin Management School
(Johannesburg)
Export Management and International Marketing Diploma cum laude 1994
Post-Graduate Diploma in International Financial Management 1995
Post-Graduate Diploma in Business Administration cum laude 1999
Mobile +27 82 453 6057 or +974 3325 0524
Private Email louis . s er f on t e in 67 @ g m a i l . c o m
University of Stellenbosch
Executive Development Program 2004
Masters Degree in Strategy Management (Business Philosophy, Knowledge
Management, Corporate Values & Decision-making) 1st Class 2007
University of South Africa
(UNISA)
Post Graduate Studies in Contemporary African Economic History cum laude 2004
Masters in Business Leadership (MBL) studies for non-degree purposes 2013
Doctorate Degree in Business Leadership (DBL). Topic: - Management Transformation: Organisational
Architecture Design model for triple-bottom-line implementation. (2015)
Professional Experience
Head
Organisational
Design: Technical &
Joint Ventures
Qatar Petroleum
Doha
(i) Organisational merger and change management of QP industrial cities, (ii) Strategy
Deployment and Organisational Transformation of Upstream Joint Venture business,
Downstream Directorate, Technical Directorate, Purchasing & Supply Management,
Research & Technology and Industrial Cities, (iii) Establishment of Intelligent Oil Field unit
and (iv) Development of a deployment and establishment utilisation management tool.
2009
Current
Business
Development
Manager
SASOL (Shared
Services)
South Africa
(i) Project managed electricity savings initiative at Sasol Secunda, (ii) Development of
executive performance measurement tool (iii) Expansion of Shared Services offering
across the Group. (iv) Scope development of Shared Services Model at SASOL Group
2008
2009
Organisational and
Management
Transformation
Consultant
Sep Serfontein
Consulting
Group (SSCG)
South Africa
(i) Organisational Development and Transformation at SASOL, AVBOB and Ford, (ii)
Process Consultation and Facilitation, (iii) Strategy Analysis and Organisational Design,
(iv) Management Transformation, (v) Risk mitigation strategy development, (vi) Internal
change agent development and (vii) application training.
2004
2007
Business
Development
Consultant and
Manager
SourceSA &
Natrocine
South Africa and
sub-Sahara Africa
(i) Full product development project management from conception to registration, (ii) Point
of Sale and product literature development, (iii) Company establishment with start-up
management, (iv) Contract and Risk Management Services for international trade, (v)
Business and site development for water and electricity prepaid, etc.
Ad Hoc
since
2004
General Manager
Strategic Planning /
Manager
Purchasing &
Procurement
Toyota South
Africa
Manufacturing
Southern Africa
(i) Establishment of Export Department, (ii) Localisation of components for 133L and 632N
export units, (iii) Negotiations with EU Commission to establish qualifying content model
under EU-RSA Free Trade Agreement, (iv) Supplier development, (v) Strategy
Deployment, etc.
2002
2005
Commodities
Trader / Product
Manager (Special
Steel) / General
Manager Trading
Macsteel
International / Leo
Raphaely &
Sons / FECAT
South Africa &
Hong Kong
(i) Commodities Trading and Contracting, (ii) Product Development and Localisation (Special
Steels), (iii) New International Market Development (including agency, logistical & financial
infrastructure), (iv) Portfolio Management (Oil & Gas / Automotive), (v) Team,
Organisation and System Development and (vi) (Financial) risk management and
mitigation.
1992
2001

2. December 2014 Page 2 of 2
Louis Serfontein Résume
Mobile +27 82 453 6057 or +974 3325 0524
Private Email louis . s er f on t e in 67 @ g m a i l . c o m
Skill & Expertise Deployment Matrix
Core Skill & Expertise:
 Organisational and Management Transformation
 Organisational Performance and Efficiency
 Corporate Entrepreneurship and Risk Management
 Strategy Deployment and Change Management
 Organisational Design and Development
 (International) Business Development
 Team Building, Problem Solving, Leadership & Management
 Project and Program Management
 Qualitative and Quantitative Study and Benchmarking
 Societal Leadership.
Macsteel Commodity Trading
ManagementMacsteel (SBQ) Product
& TradingMacsteel General Management
Toyota Strategic Planning
ProcurementToyota Localisation &
Management ConsultationSep Serfontein (SSCG)
SourceSA & Natrocine
Business Development
Consultation & Trading
Sasol Shared Services
Business Development
Qatar Petroleum Organisational
Design & Development
1992
1996
1997
1999
2000
2001
2002
2004
2004
2005
Ad
hoc
Ad
hoc
2008
2009
2009
Current
Conceptual:
Analytical ability and
logic, proficiency in
concept formation and
conceptualisation,
recognise
opportunities with idea
generation and
problem solving.
Contradiction
elimination.
Strategy Analysis & Organisational Design        
Facilitation / Process Consultation     
Organisational Development and
Transformation / Change Management /
       
Organisational Performance & Effectiveness
Broad-based competency / Multi-disciplinary
knowledge / Contextual
Rationalisation
        
Risk Management & Mitigation / Strategic
Planning / Strategy Management        
Process Consultation and Facilitation         
Interpersonal:
Academic and
experience based
knowledge about
human behaviour and
interpersonal
processes, effective
communication and
cooperative
relationship
management.
Communication / Presentation         
Key Account Management / Customer
Relations        
Corporate Entrepreneurship         
Team Leadership / Project Management /
Decision Making Ability         
General Management / Administration         
Principal Representation    
Technical:
Expert knowledge on
methods, processes,
procedures and
techniques to conduct
specialised activity.
Market Development       
Research / Benchmarking / Opportunity /
Analysis / White Paper Development         
International Trade      
Contract Negotiations / Legal Drafting,
Interpretation / MOUs       
Economic Modelling / Due
Diligence / Performance
       
Management / Pricing Mechanisms
Logistics Optimisation Management      
Process Optimisation / Quality Management         
Budget Development and Management       
Product Development and Localisation        
Specialist Industry
Knowledge:
Steel, Non-Ferrous Metal & Mining Industry       
Automotive Industry      
Utility & Infrastructure   
Oil & Gas Industry      
Personal Interests: Academic reading and writing in management, economic history, nutrition, conservation and environmental sciences. Ultra
cross-country running, sailing, diving and veteran rugby. Chess, backgammon and other games of probability.
Fin.