1. Loraine L. Holmes
8109 S. Woods Dr. Fredericksburg, VA 22408
(540) 693-1149 * (904) 881-4095 * llmj456@yahoo.com
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CORE COMPETENCIES
Corporate
Communications
Quality Control
Training & Development
Word Processing
Critical Thinking/
Analytical Skills
Mortgage Research
Process Improvement
Handle Complex
Transactions
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PROFESSIONAL EXPERIENCE
Operations Admin- FedEx Ground- Seasonal, October 2014-December 2014
 Providesclerical support to various management and operational functions, including,
but not limited to, photocopying, filing, faxing, emailing and answering multi line
telephone.
 Research address/corrections through various sources to ensuring proper delivery of
package.
 The Purpose Promise Award forgoing above and beyond the call of duty.
Port Cycle Rep. Randstad Finance & Accounting – Contractor - Freddie Mac,
March 2012 – February 2014
 Archived foreclosed loans into Freddie Mac database.
 Bid on foreclosed loans.
Servicing Representative- WestStar Mortgage, Inc., November 2010 - November 2011
 Applied payments and forwarded to various investors, as necessary.
 Notified borrowers, hazard /flood insurance companies, and tax agencies of
servicing transfer.
 Ensured tax and insurance payments on loans were satisfied prior to transfer to
new investors.
 Prepared spreadsheet for new investors.
 Processed all paid loans and ensured distribution according to established
procedures.
 Prepared payoff demand statements and other requests to provide payoff
information in written form.

2. L. Holmes 2 | P a g e
Collections Specialist- Roundpoint Mortgage Corp, January 2008 – June 2010
 Corresponded with debtors to negotiate delinquent mortgage accounts and
monitored payment plans.
 Recorded and revised account histories, processed payments, and reevaluated
payment plans.
 Analyzed and investigated account history to resolve questionable charges and
explained balances to concerned parties.
 Coordinated collection efforts with other departments in order to respond to
individual needs and to collect outstanding balances more efficiently.
 Processed high volumes of incoming faxes and mail.
 Recognized as employee of the month in 2009.
Gray’s Collage Book Store, January 2008 – June 2010
 Seasonal Book Store Clerk.
 Ensure customer satisfaction on finding required books needed to complete
class work.
OTHER RELEVANT WORK EXPERIENCE
The CSI Company-Contractor-Suntrust May 2014 – May 2014
Various Temporary Agencies, September 2005 – July 2006
Funding/Post Closing Review Analyst, Forum Services Group,
July 2005 – September 2005
Collections Specialist, Select Portfolio Servicing, January 2004 - April 2005
Final Document Specialist, Alliance Mortgage Company, June 2002- January 2004
Payoff Processor, Alliance Mortgage Company, July 2001- June 2002
Loan Counselor, HomeSide Lending Corporation, September 1997- July 2001
Loan Counselor, Atlantic Mortgage & Investment Corporation, June 1995 - September
1997
Payoff Representative, Atlantic Mortgage & investment Corporation, June 1993 - June
1995
Payoff Representative, BancBoston, September 1992 - June 1993
Mailroom Assistant, BancBoston September, 1990 - September 1992, promoted to Payoff
Rep.
TECHNICAL SKILLS
Proficient with Fidelity MSP Systems
Microsoft Word & Excel