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Ignite session on @skattefar sharecare12

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Ignite session on how The Danish Ministry of Taxation uses Twitter (@skattefar) to engage citizens in new conversations and to supply service to citizens. And on how this engaging of citizens creates new internal conversations and creates space for a new governmental role in a time of change.

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Ignite session on @skattefar sharecare12

  1. 1. #Sharecare12Ignite session on @skattefar Lene Krogh Jeppesen Danish Ministry of Taxation Twitter: @lenekrogh or: dk.linkedin.com/in/lenekrogh/
  2. 2. Death & taxes
  3. 3. Taxes are… Mandatory Nonsensical Boring
  4. 4. Tax Administration is… Kafka-ish Bureacratic Nonsensical
  5. 5. Paying your taxes is… Digitalized Alienated
  6. 6. Reinterpret & humanize
  7. 7. New relationship Communication Interaction Collaboration
  8. 8. Asking questions Openness InclusionNew governmental role
  9. 9. What do you think?
  10. 10. Use a new platform
  11. 11. Bureaucracy vs. party Experts vs. crowds
  12. 12. How can we improve?
  13. 13. Is that it? Just relax?
  14. 14. Relations New PublicManagement
  15. 15. NPM:Plan & implement
  16. 16. Relations:Plan & improvise
  17. 17. Newconversationswithintheorganization
  18. 18. Authority: listening & learning
  19. 19. Authority at eye level
  20. 20. The road forwardis built with… Courage & desire
  21. 21. A Modern Humane Tax Authority

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