How to make CHANGE work?

1. LEADING CHANGE
SURYA PRAKASH MOHAPATRA

2. Bad News
FAILURE RATES ARE ROBUST OVER TIME
70% of All CHANGE efforts have Failed..

3. But There is an Enormously Good News..
The Reasons for Failure of
CHANGE has remained
consistent over a period of
time

4. “If a system has a higher pace
and degree of CHANGE
outside the system than
inside the system, that
system is not viable over a
long period of time.”

5. The Equation of CHANGE
Q X A= E
Q-Quality
A-Acceptance
E-Effectiveness

6. Please DO it because it is a mandate…
Mandate is a subtle way of telling that you
are not invited to participate in this decision
making but you are empowered to implement
this successfully.

7. Compliance vs Commitment
Compliance with Instructions:
“I am doing it because I have been asked to do it. I
will do exactly what you tell me to do.”
Commitment to Outcomes:
I own the outcome so much that I would invent the
laws and rules to make it successful

8. 99% of CHANGE Programs Fail
Because of lack of
A

9. Resistance
It’s the transition, not the change that
people often resist.
 Loss of their identity and their world
 Disorientation of the neutral zone
 Risk of failing in a new beginning

10. Change
An Event that is situational and external to us. It
gets announced..You read about it in a
Communication..You see it on a Calendar..
Something Old stops…………….. ….Something New Begins
CHANGE

11. Transition
The gradual, psychological reorientation Process
that happens inside us as we learn to adapt to
the external Change Event
Something Old stops…………….. ….Something New Begins
CHANGE

12. •Ending
•Losing
•Letting Go
NEUTRAL
ZONE
The New
Beginning

13. Actions for You to Take
1. Know where people are in the three-phase transition model
2. Manage their “endings” —understand what people are giving
up and having to let go
3. Lead them through the neutral zone and leverage opportunities
this phase presents
4. Acknowledge, celebrate and reinforce arrival at the “new
beginning”