B4: The Road to Startup Success is Paved in Pivots, Kate Skavish
Engaging Your Team in Continuous Improvement by Mark Graban
1. Engaging Your Team in
Continuous Improvement
@MarkGraban
• President, Constancy, Inc.
• Chief Improvement Officer, KaiNexus
• Faculty, Lean Enterprise Institute & ThedaCare Center for Healthcare Value
2.
3. MRI Appointment Waiting Time
(Weeks)
14
12
10
8
6
+26%
4
2
0
February 2008
February 2009
November 2013
4. I looked at all this three years ago. I collected data.
I was branded a ‘troublemaker.’
5. I was told to just do my job and to quit wasting
my time on that analysis stuff.
6. I was ‘creating a negative work environment.’
It said that in my performance review.
7. MRI Appointment Waiting Time
(Weeks)
14
12
10
8
6
+26%
4
2
0
February 2008
February 2009
November 2013
14. Takes too much time to put
together confirmation sheets for MD
offices, using stamps & handwriting
Get custom letters printed
to eliminate use of the rubber stamps
3/2/08
Aleida
Faster response, forms
will look more professional
Other schedulers
Referring MD offices