Engaging Your Team in Continuous Improvement by Mark Graban

1,745 views

Published on

Engaging Your Team in Continuous Improvement by Mark Graban

@markgraban KaiNexus

The Lean Startup Conference 2013
http://leanstartup.co/

0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,745
On SlideShare
0
From Embeds
0
Number of Embeds
465
Actions
Shares
0
Downloads
41
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Engaging Your Team in Continuous Improvement by Mark Graban

  1. 1. Engaging Your Team in Continuous Improvement @MarkGraban •  President, Constancy, Inc. •  Chief Improvement Officer, KaiNexus •  Faculty, Lean Enterprise Institute & ThedaCare Center for Healthcare Value
  2. 2. MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
  3. 3. I looked at all this three years ago. I collected data. I was branded a ‘troublemaker.’
  4. 4. I was told to just do my job and to quit wasting my time on that analysis stuff.
  5. 5. I was ‘creating a negative work environment.’ It said that in my performance review.
  6. 6. MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
  7. 7. MRI Utilization Rate 100%   80%   60%   40%   20%   0%   February 2008 September 2008
  8. 8. Plan Do Act Check Source: Ries (2012)
  9. 9. Takes too much time to put together confirmation sheets for MD offices, using stamps & handwriting Get custom letters printed to eliminate use of the rubber stamps 3/2/08 Aleida Faster response, forms will look more professional Other schedulers Referring MD offices
  10. 10. `  
  11. 11. Before
  12. 12. After
  13. 13. Kaizens Per Year 4500   4000   3500   3000   2500   2000   1500   1000   500   0   2007 2008 2009 2010 2011 2012
  14. 14. MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
  15. 15. MRIs per Year 14000 12000 10000 8000 6000 +26%   4000 2000 0 2008 2013
  16. 16. Contact Info •  President, Constancy, Inc. –  www.constancy.us •  Chief Improvement Officer, KaiNexus –  www.KaiNexus.com •  Founder, LeanBlog.org –  mark@leanblog.org •  Twitter @MarkGraban

×