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LEANCPA™
CHANGE YOUR MINDSET:
Work Smarter, Not Harder
Chris Liebtag
LeanCPA™ Consultant / LSS Black Belt
614-923-6586
Chris.Liebtag@ReaCPA.com
“Before you try to change
something, work at
understanding it.”
Lean Six Sigma Summary
• Lean
– making a process more efficient
– gaining capacity
– speeding up a process
• Six Sigma
– making a process that is near flawless in
terms of defects
– higher-quality
– remove variation as much as possible
Lean Thinking
• Clients Define Value
– The focused elimination of wasteful activities
• Identify the “Value Stream”
– What is valuable to the client and what is not
• Make the Process Flow
– One-way workflow
– Visual management
• Develop a Continuous Improvement Mindset & Culture
Symptoms of Inefficiency in
CPA Firms & Processes
 Variation in process cycle times to clients
 Waiting for client data to filter in
 Variation in processes between employees
 Numerous and repeatable review notes
 Searching for client data
 Excessive partner time in the minute details – not
enough time spent for high-level activities
 Working ever harder, not smarter
9 Deadly Wastes in Processes
D efects
O verproduction
W aiting
N ot utilizing people’s talent
T ransporting
I nventory
M otion
E xcess Processing
+
A ttitude
Industry Deficiencies in Tax Processes
• Not managing information (the “Front Door”)
• Starting returns with insufficient info
• Not prioritizing the appropriate work
• Scheduling
• Untimely review
• Not leveraging technology
• Not leveraging admin staff

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What is LeanCPA?

  • 1. LEANCPA™ CHANGE YOUR MINDSET: Work Smarter, Not Harder Chris Liebtag LeanCPA™ Consultant / LSS Black Belt 614-923-6586 Chris.Liebtag@ReaCPA.com
  • 2. “Before you try to change something, work at understanding it.”
  • 3. Lean Six Sigma Summary • Lean – making a process more efficient – gaining capacity – speeding up a process • Six Sigma – making a process that is near flawless in terms of defects – higher-quality – remove variation as much as possible
  • 4. Lean Thinking • Clients Define Value – The focused elimination of wasteful activities • Identify the “Value Stream” – What is valuable to the client and what is not • Make the Process Flow – One-way workflow – Visual management • Develop a Continuous Improvement Mindset & Culture
  • 5. Symptoms of Inefficiency in CPA Firms & Processes  Variation in process cycle times to clients  Waiting for client data to filter in  Variation in processes between employees  Numerous and repeatable review notes  Searching for client data  Excessive partner time in the minute details – not enough time spent for high-level activities  Working ever harder, not smarter
  • 6. 9 Deadly Wastes in Processes D efects O verproduction W aiting N ot utilizing people’s talent T ransporting I nventory M otion E xcess Processing + A ttitude
  • 7. Industry Deficiencies in Tax Processes • Not managing information (the “Front Door”) • Starting returns with insufficient info • Not prioritizing the appropriate work • Scheduling • Untimely review • Not leveraging technology • Not leveraging admin staff