1. Lazara Lozano
Toronto, Ontario
647 - 609 – 4915
Email: lazaralozano89@gmail.com
Experienced Community Service Worker
with expertise and eagerness in assisting immigrants, youth and women
Objetive: Human Resources Assistant
Profile:
• Experienced social service and drop-in centre worker with skills in client
assessment, counselling and encouraging achievement of life skills plans
• Experience in labour relations, compensation, learning and organizational
development
• Excellent cross-cultural communication skills with fluency in English and Spanish
with ability to assist clients from at-risk populations including newcomer youth
• Proficient computer skills with ability to learn customized software for
documentation, and to work under pressure to meet deadlines
• Skilled in assisting clients on one-to-one basis and presenting group information
classes on Citizen Exam Preparation and settlement services
• Successful in using interpersonal and customer service skills to achieve retail
sales goals, with enthusiasm for supporting animal care in addition to people
• Core competencies: reliability, teamwork, leadership initiative, resourcefulness,
time management, problem-solving and organizational and planning skills
• Ability to work in a fast-paced environment and handle multiple priorities.
• Committed to diversity inclusion and appreciation, client confidentiality, achieving
goals, and supporting clients with addiction and mental health issues
Experience:
Community Service Worker 2014 - 2015
Metropolitan United Church, Toronto
• Assisted clients in drop in centre and Out of the Cold Program, and supported
team to administer services including food cupboard and clothing bank
• Provided support to clients through discussions on how to organize options and
develop plans of action, and used problem-solving skills to prioritize goals
• Responds to telephone and in-person inquiries from clients and the general
public on a variety of human resources related issues including assistance
• Referred clients to suitable community partnership services
• Receive, sort, track, and organize hard copy and electronic information
• Prepare and process confidential information, records, forms and
correspondence

2. Social Service Worker, Placement 2012 – 2013
Mennonite New Life Centre, Toronto
• Assisted clients in settlement and employment services program, and community
mental health and bridging training programs
• Provided support to seniors, newcomer youth and immigrants, successfully
assisting with administration process of immigration applications
• Supported youth groups by facilitating Citizenship Classes to help participants
prepare for citizenship exams
• Prepare and process confidential information, records, forms and
correspondence
• Book meetings
Lazara Lozano
Resume, Page 2
Experience Continued:
Administrative Assistant 2012
Private Import Export Company, Toronto
• Assisted with administration, scheduled appointments and processed payments
• Acted as primary point of contact and receptionist, and refereed callers to
appropriate departments
Customer Service and Sales 2009 - 2010
Ciao Bella, Toronto
• Provided customer service achieving all sales targets
• Acted as key holder and opened and closed store
• Assisted with merchandise display, processed product holds and developed and
maintained product knowledge and inventory control
Manager, Server and DJ 2008 - 2009
Café Lurin, Toronto
• Exceeded expectations by acting as manager, server and DJ
• Responsible for opening and closing venue and tracking inventory
Education and Professional Development:
Centre for Education and Training, Toronto, 2015
• Professional Development
Certifications, 2014
• CPR/AED Certification, valid till 2017
• WHMIS (Workplace Hazardous Materials Information System) Certification
• Ontario Ministry of Labour, Health and Safety Awareness Training for Workers
WEST Neighbourhood House, Toronto, 2014
• Certificate of Completion in Employment Skills Training

3. Academy of Learning College, Toronto, 2013
• Community Service Worker Diploma
College of Havana, Cuba, 2007
• Civil Construction Degree
University of Havana, 2007
• Continuing Education courses in veterinary services
References Available Upon Request