1. Lawrence a/l Suari Mutu
Bandar Tun Razak, No 88-01-04
Flat Sri Kota, Cheras,
56000 Kuala Lumpur.
Malaysia.
Dear Sir/Madam
RE: APPLICATION FOR ANY RELATED POSITION
I am writing in to apply for any related Position in your reputable Organization. I have duly completed my
Degree in B. Sc (Hons) In Computing from Asia Pacific Institute of Information Technology - APIIT (3+0)
Program with Staffordshire University UK.
I am well equipped with Administration, Management and Organizational skills as I have been attached and
exposed to various industries upon my graduation. This includes Insurance/Customer Service,
Retail/Merchandise, Logistics/Freight Forward, Training and Education.
Currently I am the Artistic Director of Angika Fine Arts an Indian Classical Dance Academy which is initiated by
myself.
I believe I have had the rare privilege of obtaining precious and unique management and organizational skills
throughout my career. Thus, I believe it is value added benefit that sets me apart from my peers.
I hope that my application will be given due consideration and would be looking forward to a favorable
response from you. I would like to extend my sincere appreciation to you for considering my application.
Yours sincerely,
(Lawrence a/l Suari Mutu)
encl.

2. LAWRENCE SACKRIS
Bandar Tun Razak, 88-01-04,
Flat Sri Kota, Cheras,
56000, Kuala Lumpur,
Malaysia
PERSONAL PARTICULARS & PREFERENCES
Date of Birth : 19 September 1976
Nationality : Malaysia
Gender : Male
IC. No : 760919-14-5769
Email : angikafinearts@gmail.com
Mobile No : +6012 2765573
OBJECTIVE
To work with an organization where I can continuously learn in the pursuit of achieving functional
excellence, thus getting maximum job satisfaction and optimum career growth. To be an excellent
employee in your organization express and develop my professional skills for the mutual benefit of the
company and myself.
EDUCATION BACKGROUND
Bachelor of Science (Hons) Degree in Computing Year : 1998 - 2002
Major : Business IT and Multimedia
Institute/University : Asia Pacific Institute of Information Technology - Malaysia
Staffordshire University UK: (3+0) Program.
Certificate in Information Technology (IT) Year : 1995 - 1997
Certificate Business Administration (I.A.M)
Institute/University : Goon PC Institute of Computing
Sijil Pelajaran Malaysia (SPM) Year : 1989 - 1994
Institute/University : Cheras Secondary School

3. EMPLOYEMENT HISTORY
1. PRUDENTIAL ASSURANCE MALAYSIA BERHAD
Position Title : Branch Executive
Specialization : Customer Service
Industry : Insurance
Date Joined : September 2007
Date Left : October 2010
Work Description and Responsibilities
Branch Duties
In charge for overall Daily Operation of Branch, work closely with Head Office.
Providing administrative support to the Branch
Reconcile the overall daily collections for branch within the agreed service standard.
Handle all stationery, Forms and asset related requisitions.
Verify and compile monthly utilities bills and invoices prior to submitting to HQ.
Handle, Verify and compile daily submission of proposal, documents and forms from various
agencies and walk in Customers prior to submitting to HQ back end processing.
Support and relief branch staff as and when required.
Keep records of customer interactions and transactions, recording details of inquiries, complaints
and comments as well as actions taken.
Prepare Weekly Statistics and Monthly Reports for HQ submission.
Attend meeting and training frequently set by HQ for the branch staffs.
Work towards to achieve company/own KPI and achieve targets set by Branch Manager and Top
Management.
Providing full support in operational and agency force matters
Handle, coordinate and organize agency meetings, trainings and other related activities
People Management
Provide excellent customer service to prudential walk in Customers and Agents/Agency staffs
mainly on Policy servicing, claims, new business and information on new products.
Listen, Handle and Solve customers and agency force inquiries, problems immediately.
Work closely with HQ Branch Services Department in regards with complicated problem solving.
Provide immediate solution to customers and increase customer’s satisfaction.
Train and Guide new staffs on the Branch Daily Operation.
Training completed
1. Innovate
2. Creativity at work

4. 2. JUSCO – AEON CO. (M) BHD
Position Title : Department Executive
Specialization : Quality Control/Assurance
Industry : Retail / Merchandise
Date Joined : 03 August 2004
Date Left : November 2006
Work Description and responsibilities
Departmental Duties
Department Executive - Head for Wine & Liquor, Japanese Food and Non Halal.
Conduct daily Department briefings and supervise employees on the QC, Daily Sales Target,
Customers Service and other department issues.
Management of inventory with focus on: Damaged items/returned items/slow moving items and
dead stocks. Reduce high inventory storage and departmental loss by controlling inventory level
and ordering system for the entire Departments.
Implement the Promotion Master Plan which set by the Merchandise Top Management and
achieve the Sales Target which set.
Attend Weekly and monthly Department meeting with Senior Managers Merchandise Team and
present Report on the Department Performance, Problems and Sales Report.
Prepare and present Monthly Sales Review Report, Promotion Review Report and Monthly Loss
Report with investigation details on the losses if any.
Implement immediate Counter Measures in the event sales targets are not achieved,
unsuccessful promotions, slow moving items, high inventory and high losses.
Conduct competitor survey of rival stores to generate Competitor Survey Report for management
People Management
Handle the entire Department Staff, Manpower Planning, Job Roster, Detailed Briefing of Job
Functions and Set MBO/Appraisal for Department Staff.
Train the entire Department staff on QC, Food Safety and Hygiene, Customer Service and other
related fields.
Handle Customers inquires and complaints directly if required.
Training Completed
1. Togetherness for Supervisory Skills
2. Supervisory Skills Training
3. Food Safety and Hygiene Control

5. 3. DHL GLOBAL IS - CYBERJAYA
Position Title : Training Executive
Specialization : Training & Development
Industry : Transportation / Logistics
Date Joined : August 2003
Date Left : March 2004
Work Description and Responsibilities
Departmental Duties
Work closely with Training Department Mangers identifying training and development needs
within the organization departments.
Design and implement the trainings program based on the organization’s needs considering the
costs and budgets.
Coordinate and handle the Training Department activities and make sure each Training session
goes well without any problems.
Handle both Local and International DHL Staffs on training related issues such as air flight
bookings, accommodation, schedule, training venues and other related issues.
Develop effective induction program, conducting appraisals, producing training materials for DHL
staffs.
Monitoring and reviewing the progress of trainees through questionnaires and discussions with
managers and ensuring that statutory training requirements are met.
Helping Training managers and trainers solve specific training problems and make sure trainings
conducted smoother.
Keep up to date with developments in training by reading and researching new trainings program
and presenting the research to the Management.
Create, update and maintain Training Database deliver Reports and Summary based on the
request from Training Database for Management view.
Deliver Report on the Training Development to QC and Training Department Managers.
Work aggressively in order to achieve Training Department ISO Certification.
Training completed
1. ISO Certification Training
2. DHL Induction Training

6. 4. FEDERAL INSTITUTE OF TECHNOLOGY
Position Title : IT Lecturer
Specialization : Education and College Administration
Industry : Education and Training
Date Joined : March 2002
Date Left : March 2003
Work Description and responsibilities
In charge for IT Faculty, main duties to teach IT Diploma and Certificate level students and
administration within the Department.
Highly contribute to the development, planning and implementation of a high quality curriculum.
Formulate and develop the learning materials and coursework, preparing schemes of work and
maintaining records to monitor student progress, achievement and attendance.
Prepare Progress Report monthly present and participate in faculty meeting with the Director of
F.I.T aimed at sharing the development of IT faculty.
Fully participate in the development, administration and marking of exams and other
assessments.
Preparation and standardization of LAN documentation for approval for the IT Faculty.
Provide Students counseling care and support to the students if required.
Report directly to Director of F.I.T College.
LANGUAGE PROFEINCY
English, Malay and Tamil
Excellent - Written and spoken
REFERENCE
Name : Mrs. Shangitha Namashivayam
Company : Kalpana Dance Theater
Position : Artistic Director
Mobile No : +6017 672 5672