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Want a better process think outside the box
- 1. Process – Think outside the box! Daily Unit Linked Product Operating Model MLCLGovernance ·Board ·UnitPricingSub-Committee ·ServiceProviderGovernance Sub-committee MLCLRetailAdvisedProducts MLCLFinance andNABInvestmentControl (SystemssupportedunderTSA) MLCLOps (ManagingCustomerUnitLinked) NABTransactionServices Agreements (NASasCustodian,NABInvestment ControlandAssetManagement) RelatedProcesses Phase Product Manage Market Information Manage Offers to legacy customers (Sustainability / Terminations / “Trade-Out” Options) Manage Customer Information Manage PAS (CLOAS, CAPSIL, Mel MF) Manage settlement of accounts and investment fund systems and processes Manage Reporting, ·Customer ·Legislative ·Financial Performance Reporting ·Performance and sustainability ·Arbitrage Manage Channel Relations Manage Market and Brand Management Manage Channel Infrastructure Action Product Information Queries Action Customer Retentions (Trade Out or Terminations) Action Customer Profile Queries and Updates Action Customer Transactions - Contributions - Switches - Redemptions - Surrenders Action Unit Linked Investment Transactions and trades Next Daily Unit Price Cycle ·Product competition what exists Customer Customer Markets Product Reporting (i.e. Morning Star) (Syd /Mel) Compliance Performances feed into Review processes Outsource Service Agreements (as required impacts from Policy Changes) Stakeholders Governance of Objectives Customer Experience and Stakeholder expectationsExternalSources Dataandinformation ExternalProvisionofRules ComplianceandStandards Transactions Outcomes Match Objectives Performance
- 2. In fact processes can be visualised organically Surviving on its ability to fit into the business eco system Objectives Rules External sources Value Add Activities The activities within the box are deemed to add value if they can use the external factors to deliver expected transactional outcomes Performance Outcomes Transactions External Source Transactions must provide value to something or the process is not useful Timeliness, Accuracy, suitability and repeatability in meeting outcomes must be maintained or the process wont be used Value add activities Rules Objectives Transactions Performance outcomes