2. Telecom Operation Map (TOM)
Network and Systems Management Processes
Service Development and Operations Processes
Customer Care Processes
Customer
Network Element Management Processes
Information
Systems
Management
Processes
Network
Planning and
Development
Network
Provisioning
Network
Maintenance &
Restoration
Network Data
Management
Network
Inventory
Management
Service
Planning and
Development
Service
Problem
Management
Service
Quality
Management
Rating and
Discounting
Service
Configuration
Customer Interface Management Processes
Sales
Order
Handling
Invoicing
and
Collections
Problem
Handling
Customer
QoS
Management
Physical Resource and Information Technology
3. TMN to TOM*)
TMN Layers correspond
with TOM horizontals
Element Management
Business
Management
Network Management
Service
Management
Network and Systems Management Processes
Service Development and Operations Processes
Customer Care Processes
Customer
Network Element Management Processes
Information
Systems
Management
Processes
Network
Planning and
Development
Network
Provisioning
Network
Maintenance &
Restoration
Network Data
Management
Network
Inventory
Management
Service
Planning and
Development
Service
Problem
Management
Service
Quality
Management
Rating and
Discounting
Service
Configuration
Customer Interface Management Processes
Sales
Order
Handling
Invoicing
and
Collections
Problem
Handling
Customer
QoS
Management
Physical Resource and Information Technology
TMN TOM
*) Ole Krog Thomsen, Avanced Network 2 , New Generation Operation Support System (NGOSS), -
Automatic Business Processes - , Minimodule 8: 02-11-2006, TDC
6. NGOSS
(New Generation Operations Systems and Software)
Definition
• NGOSS is the TeleManagement Forum (TM Forum) business
solution framework for creating next generation OSS/BSS software
and systems.
• The NGOSS program is delivering a framework for producing New
Generation OSS/BSS solutions, and a repository of documentation,
models, and guidelines to support these developments.
• The goal of NGOSS is to facilitate the rapid development of flexible,
low cost of ownership, OSS/BSS solutions to meet the business
needs of today, cost conscious, competitive, and rapidly evolving
telecom environment.
8. FCAPS Fault Configuration Accounting Performance Security
TMN
Business Management No No Yes Yes Yes
Service Management Yes Yes Yes Yes Yes
Network Management Yes Yes No Yes Yes
Element Management Yes Yes No Yes Yes
OAM&P
Operation Yes No No Yes No
Administration No No Yes Yes Yes
Maintenance Yes Yes No Yes Yes
Provisioning No Yes No No No
TOM / eTOM
Fulfillment No Yes No No No
Assurance Yes No No Yes Yes
Billing No No Yes No no
Operation Support No No No No No
9. FAB
• Fulfillment: operations for providing customers with
their requested products and services in a timely and
correct manner.
– It translates the customer's business or personal need into
a solution, which can be delivered using the specific
products in the enterprise's portfolio.
– This process informs the customers of the status of their
purchase order, ensures completion on time, as well as
ensuring a delighted customer.
10. FAB
• Assurance: includes all activities for the execution of
proactive and reactive maintenance activities to ensure that
services provided to customers are continuously available and
performing to SLA or QoS performance levels.
– It performs continuous resource status and performance monitoring
to proactively detect possible failures.
– It collects performance data and analyses them to identify potential
problems and resolve them without impact to the customer.
– This process manages the SLAs and reports service performance to the
customer.
– It receives trouble reports from the customer, informs the customer of
the trouble status, and ensures restoration and repair, as well as
ensuring a delighted customer.
11. FAB
• Billing: involves everything necessary
– for the collection of appropriate usage records,
– production of timely and accurate bills,
– for providing prebill use information and billing to customers,
– for processing their payments, and performing payment collections.
• In addition,
– it handles customer inquiries about bills, provides billing inquiry status
and is responsible for resolving billing problems to the customer's
satisfaction in a timely manner.
– This process grouping also supports prepayment for services.
