1. LLCbLaura Lynn Cox
(336)259-5992 seelala261@gmail.com 3007 Manchester Dr. Jamestown NC 27282
O B J E C T I V E
Seeking a position that offers career growth through proven performance and will fully utilize my skills and
knowledge.
E X P E R I E N C E
LINCOLN FINANCIAL GROUP GREENSBORO NC October 16, 2000 - August 18, 2016
December 2008 to August 18, 2016 – Life Customer Service Non-Financial Department - Lincoln Financial Group
Customer Service Representative II – Due to restructure of LCS my position was eliminated. Job Duties:
Maintain Lincoln Financial internal networks to reflect the policy changes such as Ownership, Beneficiary,
Address, Name, Power of Attorney, Corporate Resolutions, LLC Documentation, Trust Certification,
Deceased Ownership, Letter of Testamentary, Small Estate Affidavit and Collateral Assignment. Maintain
customer service focus by taking inside and outside customer calls. Subject Matter Expert to inside and
outside customers.
November 2001 to December 2008 – Jefferson Pilot Annuity Department
Customer Service Representative I - Job Duties: Maintain Jefferson Pilot Annuity internal networks to reflect
policy changes such as Ownership, Beneficiary, Address, Name, Power of Attorney, Corporate Resolutions,
LLC Documentation, Trust Certification, Deceased Owner, Letter of Testamentary, Small Estate Affidavit,
Collateral Assignment, Surrender and With-Drawal.
October 2000 to November 2001 – Jefferson Pilot Securities – New Licensing Marketing Department
Marketing Assistant to AVP - Job Duties – Answering telephone calls and taking messages along with
arranging appointments. Typing and word processing, filing, servicing meeting and producing agendas,
handling correspondence, prepare and mail distribution of Marketing and Licensing material for
development.
CONE HEALTH – WESLEY LONG HOSPITAL GREENSBORO NC May 2006 – October 2009
Part-Time ER Admission Associate – Job duties: Provided face-to-face and telephone customer support in
a cordial manner. Data entry, MS Word, small knowledge of medical terminology along with
communication with insurance companies to verify insurance coverage.
SILVEY INSURANCE COMPANIES TULSA OK October 1980 - May 1997
Automobile and Home Underwriter Assistant – Company sold
Assisted two Underwriters for the state of Oklahoma, Missouri, Kansas and Arkansas. Reviewed and set-up
the new business applications for the Underwriter to review. Reviewed inforce policies renewal for the
Automobile and Home Owner. Reviewed the Motor Vehicle Report (MVR) for claims. Provided subject
matter expertise and advice by phone to various independent agents and inside customers.
2. Laura Lynn Cox: Resume 2
2
E D U C A T I O N
LOMA COURSES
281 MEETING CUSTOMER NEEDS WITH INSURANCE AND ANNUITIES
291 IMPROVING THE BOTTOM LINE: INSURANCE COMPANY OPERATIONS
LOMA I CERTIFICATE
OKLAHOMA STATE UNIVERSITY OKMULGEE, OK 1979 - 1981
Associate Degree: Clerk Typist/Data Entry – Customer Service
OKMULGEE HIGH SCHOOL OKMULGEE, OK 1976 - 1979
I T R E S O U R C E S :
Life comm, Vantage, Commonview, My JPF, Fusion Vantage, Automatic Work Distribution, CSA Accelerator,
MS Word, Excel, Power Point
R E F E R E N C E S :
Wini Cragg jwt98@aol.com 7146 S 92nd E Ave., Tulsa, OK Cell: 918-230-6911 Work: 918-884-2935
Elaine Williford ekwilliford1948@gmail.com 3005 Manchester Dr., Jamestown, NC 27282 Cell: 336-908-6261
Marsha Southard marsha.southard@lfg.com Work: 336-691-4015
