1. CV OF TSHIFHIWA LANGFORDT TSHIKOTA
Personal Details
Name & Surname: TSHIFHIWA LANGFORDT TSHIKOTA
Race:
Gender:
ID NUMBER:
African
Male
8803015841082
Contact Numbers (Cell & Work):
Driver’s License:
0839451672
CODE 10
e-Mail
Address:
langfordtt@ppsha.co.za
tshikota.t.l@gmail.com
Current employer: PPS HEALTH ADMINISTRA TORS
Current Position: CONSULTA NT DOCUMENT DEPARTMENT
Period : 01-09-2015 TO DATE
Manager’s name: WILLIE KRUGER
Duties: -Management of all incoming/outgoing medical aid
correspondence
-Capturing of all incoming mail on the system
-Transporting of managers and staff members to
meetings
-Mail collection from the post office
-Sorting and preparation of mail to ensure correct
Processing of claims
-Manage all incorrectly addressed or returned member
Correspondence
-Capturing of medical aid claims for processing
-Responsible for new membership information
-issuing of new membership cards

2. Qualifications
Qualification (including Matric) Institution Date
Grade 12
Marketing Management
(Tshwane south college)
Tshwane north college
English, Tshivenda , Economics ,
Business Economics, Mercantile Law
(part time student)
Majors:
Marketing Management
Management Communications
Computer Practice & principles
Entrepreneur And Business
Management
Marketing Research
Sales Management
2008
Career History
Employer (1): METROPOLITA N HEALTH GROUP
Division: DOCUMENT MANAGEMENT DEPARTMENT
Period: 20-12-2011 TO 31-06-2013
Position:
Duties:
DOCUMENT MANAGEMENT CONSULTA NT
-Management of all incoming/outgoing medical aid correspondence
-Capturing of all incoming mail on the system
-Transporting of managers and staff members to meetings
-Mail collection from the post office
-Sorting and preparation of mail to ensure correct processing of claims
-Manage all incorrectly addressed or returned member correspondence
-Capturing of medical aid claims for processing
-Responsible for new membership information brochures and postage
-Including membership cards

3. Career History
Employer (1): METROPOLITA N HEALTH GROUP
Division: CLIENT SERVICE
Period: 01-07-2013 to 31-08-2015
Position:
Duties:
CLIENT SERVICE AGENT
Handling all incoming medical aid related calls
Assisting with unpaid claim queries over the phone
Setting targets for the team
Handling all clients related queries
Coaching the team
Maintaining quality in the team
Liaising with other departments regarding clients service
Assisting with registration of new and additional members
o I have the ability to operate a computer very well without finding any
difficulties and I do rate myself at an intermediate level in computer literacy. I
have good typing skills, I can work very well using all windows Microsoft office
software’s- Excel | Power Point | Access | Outlook |Project | Windows XP/
Word
o Other Competencies:
 Ability to understand high levels of complexity and systematic thinking;
 Good understanding of medical aid processing and correspondence
 Customer service orientated
 Team player
 Telephone etiquette
 Ability to maintain a high level of confidentiality
 Good decision-making and problem solving skills
 Ability to create and maintain good working relationship with colleagues
 Excellent interpersonal and communication skills[verbal and written]
 Strong leadership skills
 Problem solving, Planning, Organizing, Leading and Control;
 Courage, Initiative, Interpersonal, Time Management and Team focus
 Ability to work under pressure & within deadlines

4. Employment References
Contact Person Organisation / Company Contact Detail
Maria Mzimba Client service(MHG):
manager
0738850573
John Shingwenyane
Willie Kruger
Document processing: Team
Leader
Pps health DMG: Manager
012 304 2798
0126794156
0824662170