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METRICS MATTER:
A B2B Guide to Finding Real Marketing ROI
Kelly Kyer
Global Director, Technology Vertical
Marketing
LinkedIn
Thad Kahlow
CEO
BusinessOnline
Dayle Hall
SVP, Head of Marketing
Lithium Technologies
THE CONVERSATIONALISTS
• Vanity metrics are surface-level metrics. They’re often large measures, like
number of downloads. Use them to initiate partnerships and gain a following.
• Clarity metrics are operational metrics, like the number of minutes a day your
product actually gets used or how long it took for a user to get service. These are
the hidden gears that drive growth. Use them to solidify your competitive
advantage.
VANITY & CLARITY
Both matter, but are used for very different things.
Only 10% of the marketers we spoke with feel
they are getting data-driven marketing right.
PROCESSES
TOOLS &
TALENT
What processes can help you get data-driven
marketing right?
The process for better results:
• Adopt a performance driven mentality
• Integrate as much of your marketing
technology as possible
• Gain insights on the performance of
your programs
• Use that data to drive change
• Repeat
PROCESSES
TOOLS &
TALENT
The tactics to get you there:
• Set goals for every stage and level of the funnel
• Work back from your bookings goal each quarter
• Use conversion rates from previous quarters to set targets
• Track prospect to qualified opportunity
• Use findings to make decisions on funding for the coming quarter
• Conduct weekly pipeline reviews with sales and marketing leadership
• Employ multiple tools to help visualize and report out on the data
What tools plug-in where, and how,
to achieve success?
DATA MINING: The business process
2: TRANSFORM
Transform by cleansing & reshaping:
remove nulls, set data types, new columns
aggregate, join to like data sources
1: EXTRACT
Messy data
from disparate
sources
3: LOAD
Enriched,
intelligent data
sets ready for
analysis back
to warehouse
(ETL) where
does it live?
Web Analytics & Channel Management
Marketing Tech
Channel/Media Data
Connected, Correlated & Cleansed Data
The Connected Customer Data Martech Stack
PROCESSES
TOOLS &
TALENT
The tools for success:
• Leverage analytics resources to
measure traffic
• Enrich account specific information with
3rd party data
• Feed you’re the data into your marketing
automation system to optimize your
campaigns
• Tie your campaign data to your CRM
and active pipeline opportunities to run conversion
analysis
• Use visualization tools for more complete reporting
and sharing the results
What skills define the top 10%?
PROCESSES
TOOLS &
TALENT
The skills to deliver:
• Digital Marketing
• Web content
• Merchandising
• Email nurture
• Business analytics
• Marketing operations
• Attribution modeling
Marketing Leadership needs to work with
business analytics experts to help craft the story.
What role does your gut play when evaluating
processes, tools and talent?
PROCESSES
TOOLS &
TALENT
Key take aways:
• Adopt a performance driven mentality
• Set goals for every stage and level of the
funnel
• Hire the right skills and expertise to meet
your objectives
• Marry the right people, with the right
processes to make the most of the Tech you
have (you don’t necessarily need more tech)
• Your gut is not obsolete, it still plays a role
in content and campaign creation
• Think and plan big, but act small and iterate
https://business.linkedin.com/marketing-solutions/webinars/17/01/live-
webcast-understanding-the-metrics-that-drive-real-business-impact
WANT
MORE
DETAILS
ABOUT
HOW?
To get the full report with insights
and findings from our research with
senior B2B marketers download:
Metrics Matter: A B2B Guide to
Finding Real Marketing ROI
http://bit.ly/metrics_matter
Thad Kahlow
CEO, Business Online
@tkahlow
@BOLOptimized
Kelly Kyer
Global Director,
Technology Vertical Marketing,
LinkedIn Marketing Solutions
@kellykyer
Dayle Hall
Vice President, Brand & Digital Marketing
@marinadazza
@LithiumTech

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Metrics Matter: A B2B Guide to Finding Real Marketing ROI

  • 1. METRICS MATTER: A B2B Guide to Finding Real Marketing ROI
  • 2. Kelly Kyer Global Director, Technology Vertical Marketing LinkedIn Thad Kahlow CEO BusinessOnline Dayle Hall SVP, Head of Marketing Lithium Technologies THE CONVERSATIONALISTS
  • 3. • Vanity metrics are surface-level metrics. They’re often large measures, like number of downloads. Use them to initiate partnerships and gain a following. • Clarity metrics are operational metrics, like the number of minutes a day your product actually gets used or how long it took for a user to get service. These are the hidden gears that drive growth. Use them to solidify your competitive advantage. VANITY & CLARITY Both matter, but are used for very different things.
  • 4. Only 10% of the marketers we spoke with feel they are getting data-driven marketing right.
  • 6. What processes can help you get data-driven marketing right?
  • 7. The process for better results: • Adopt a performance driven mentality • Integrate as much of your marketing technology as possible • Gain insights on the performance of your programs • Use that data to drive change • Repeat PROCESSES TOOLS & TALENT
  • 8. The tactics to get you there: • Set goals for every stage and level of the funnel • Work back from your bookings goal each quarter • Use conversion rates from previous quarters to set targets • Track prospect to qualified opportunity • Use findings to make decisions on funding for the coming quarter • Conduct weekly pipeline reviews with sales and marketing leadership • Employ multiple tools to help visualize and report out on the data
  • 9. What tools plug-in where, and how, to achieve success?
  • 10. DATA MINING: The business process 2: TRANSFORM Transform by cleansing & reshaping: remove nulls, set data types, new columns aggregate, join to like data sources 1: EXTRACT Messy data from disparate sources 3: LOAD Enriched, intelligent data sets ready for analysis back to warehouse (ETL) where does it live?
  • 11. Web Analytics & Channel Management Marketing Tech Channel/Media Data Connected, Correlated & Cleansed Data The Connected Customer Data Martech Stack
  • 12. PROCESSES TOOLS & TALENT The tools for success: • Leverage analytics resources to measure traffic • Enrich account specific information with 3rd party data • Feed you’re the data into your marketing automation system to optimize your campaigns • Tie your campaign data to your CRM and active pipeline opportunities to run conversion analysis • Use visualization tools for more complete reporting and sharing the results
  • 13. What skills define the top 10%?
  • 14. PROCESSES TOOLS & TALENT The skills to deliver: • Digital Marketing • Web content • Merchandising • Email nurture • Business analytics • Marketing operations • Attribution modeling Marketing Leadership needs to work with business analytics experts to help craft the story.
  • 15. What role does your gut play when evaluating processes, tools and talent?
  • 16. PROCESSES TOOLS & TALENT Key take aways: • Adopt a performance driven mentality • Set goals for every stage and level of the funnel • Hire the right skills and expertise to meet your objectives • Marry the right people, with the right processes to make the most of the Tech you have (you don’t necessarily need more tech) • Your gut is not obsolete, it still plays a role in content and campaign creation • Think and plan big, but act small and iterate
  • 18. To get the full report with insights and findings from our research with senior B2B marketers download: Metrics Matter: A B2B Guide to Finding Real Marketing ROI http://bit.ly/metrics_matter Thad Kahlow CEO, Business Online @tkahlow @BOLOptimized Kelly Kyer Global Director, Technology Vertical Marketing, LinkedIn Marketing Solutions @kellykyer Dayle Hall Vice President, Brand & Digital Marketing @marinadazza @LithiumTech

Editor's Notes

  1. ETL – Step one – Extract messy data from disparate sources (messy; ex log files, not ready for consumption) Step two – Transform by cleansing & reshaping, i.e. (where domain knowledge comes into play, where add value that stakeholder appreciate) remove nulls, set data types, create new columns aggregate, join to like data sources Step three – Load enriched, intelligent data sets ready for analysis back to warehouse (ETL) where does it go?