Hosted Unified Communications & the Many Benefits
•Download as PPTX, PDF•
1 like•438 views
Learn more about the ANPI Private Label Hosted Unified Communications solution and the product features. Look at the business challenges and how Hosted UC helps.
Recommended
Recommended
More Related Content
Similar to Hosted Unified Communications & the Many Benefits
Similar to Hosted Unified Communications & the Many Benefits (20)
More from Onvoy
More from Onvoy (12)
Recently uploaded
Recently uploaded (20)
Hosted Unified Communications & the Many Benefits
- 2. Confidential and Proprietary. Subject to Non-Disclosure Agreement. Ryan Burns, Sr. Director of Corporate Communications Responsible for managing the strategic learning initiatives for both internal employees as channel partners. Ryan has managed training organizations at AT&T, ReachLocal, and LexisNexis before joining ANPI in August. 2 Melissa Johnston, Wholesale UC Manager In telecom for 15 years: 11 years selling phone systems, seven of which has been focused on hosted UC. Melissa works closely with partners to help increase their understanding of the platform, develop go to market strategies, and increase sales.
- 3. Confidential and Proprietary. Subject to Non-Disclosure Agreement. New Service Order Tab 3
- 4. Confidential and Proprietary. Subject to Non-Disclosure Agreement. New Proposal/Order Template 4
- 5. Confidential and Proprietary. Subject to Non-Disclosure Agreement. Agenda 1. About ANPI VIP Hosted UC 2. Products Overview 3. Business Challenges and How ANPI Hosted UC Helps 4. Seats, Features, Add-ons 5. Value Propositions 5
- 6. Confidential and Proprietary. Subject to Non-Disclosure Agreement. 1. Describe the Key Features and Capabilities of Hosted UC 2. Position Business Challenges Hosted UC Answers 3. Identify the Value Propositions of Hosted UC for customers 6
- 8. Confidential and Proprietary. Subject to Non-Disclosure Agreement.8
- 9. Confidential and Proprietary. Subject to Non-Disclosure Agreement. 1. Full-Featured IP PBX 2. Customer Administration Portal 3. Bundled Package Pricing; Simple to Understand 4. Reliable Nationwide IP Network with Geo-Redundant Switching clusters 9
- 11. Confidential and Proprietary. Subject to Non-Disclosure Agreement. Your employees are not very productive 11 An average of 18% of projects are delayed because the team can’t find a way to collaborate effective. (Source: Webtorials)
- 12. Confidential and Proprietary. Subject to Non-Disclosure Agreement. Your employees are not very productive 12 ANIP VIP Helps • Mobile and web-based collaboration • Connect quicker, collaborate easier, work together better An average of 18% of projects are delayed because the team can’t find a way to collaborate effective. (Source: Webtorials)
- 13. Confidential and Proprietary. Subject to Non-Disclosure Agreement. If the tools are too complicated, they aren’t being used 13 If it were easier to use, Web conferencing would be used for 33% more meetings. (Source: Wainhouse Research)
- 14. Confidential and Proprietary. Subject to Non-Disclosure Agreement. If the tools are too complicated, they aren’t being used 14 ANPI VIP Helps • ANPI VIP is easy to manage and easy to use • No matter which device they’re working on If it were easier to use, Web conferencing would be used for 33% more meetings. (Source: Wainhouse Research)
- 15. Confidential and Proprietary. Subject to Non-Disclosure Agreement. You are not prepared for a disaster. 15 A company that experiences a computer outage of more than ten days will never fully recover financially, and 50% of them will be out of business within five years (Source: Institute for Business & Home Safety).
- 16. Confidential and Proprietary. Subject to Non-Disclosure Agreement. You are not prepared for a disaster. 16 ANPI VIP Helps • Cloud-based solution with integrated mobility • Business can be conducted anywhere with just a laptop, tablet or smartphone A company that experiences a computer outage of more than ten days will never fully recover financially, and 50% of them will be out of business within five years (Source: Institute for Business & Home Safety).
- 18. Confidential and Proprietary. Subject to Non-Disclosure Agreement. VIPremier • Full UC Seat • Web Collaboration • Desktop Sharing • Audio Conferencing VIProfessional • UC Client • Includes Chat • Includes Presence • Includes Mobility VIPrecision • Basic • Purpose-built for Receptionists and Conferencing Rooms VIPrimer • Assigned to common areas within the office • Examples: Break Room, Lobbies, Copy Room, etc. 18 3 User Packages for “People” 1 User Package for “Places”
- 19. Confidential and Proprietary. Subject to Non-Disclosure Agreement. • Common Area Seat • Extension Number • Extension-to-Extension Dialing • Local Calling • E911 19
- 20. Confidential and Proprietary. Subject to Non-Disclosure Agreement. • General Purpose • Dedicated phone number • Unlimited local, long distance and international calling • Collection of advanced call- handling features 20
- 21. Confidential and Proprietary. Subject to Non-Disclosure Agreement. • Mobility • Advanced call-handling features • Seamless integrated mobility • Instant Messaging with Presence and Find Me/Follow Me 21
- 22. Confidential and Proprietary. Subject to Non-Disclosure Agreement. • Power User • Real-time collaboration tools • Desktop Sharing • Conference Bridge Access • Audio/Web Conferencing 22
- 24. Confidential and Proprietary. Subject to Non-Disclosure Agreement.24 Save 50% on OpEx or CapEx
- 25. Confidential and Proprietary. Subject to Non-Disclosure Agreement.25 52% save 5-15 minutes 27% save 1 hour
- 26. Confidential and Proprietary. Subject to Non-Disclosure Agreement. Add incrementally, or change service as business grows Always provide the latest features and service 26 Upgrades are needed every 2+ years 40%-60% of cost
- 27. Confidential and Proprietary. Subject to Non-Disclosure Agreement.27 28% tested plan 70% go out of business
- 28. Confidential and Proprietary. Subject to Non-Disclosure Agreement.28 60%+ use smartphones 80% is not phone usage
- 29. Confidential and Proprietary. Subject to Non-Disclosure Agreement.29 50%+ save 20 minutes
- 31. Confidential and Proprietary. Subject to Non-Disclosure Agreement. 1. Describe the Key Features and Capabilities of Hosted UC 2. Position Business Challenges Hosted UC Answers 3. Identify the Value Propositions of Hosted UC for customers 31
- 32. Confidential and Proprietary. Subject to Non-Disclosure Agreement.32 • 1/12/16: Hosted UC Devices and Installation • 2/3/16: Deal-Closing Demos • 2/17/16: Best Practices for Pre-Sale Assessment
- 33. 33
Editor's Notes
- [SPEAKER: RYAN]
- [SPEAKER: RYAN] [SPEAKER: RYAN ASKS MELISSA] Melissa, we’ve seen recent successes in the wholesale market – can you share with us what some of those have been and what you’re doing to enable that success?
- [SPEAKER: RYAN] New call routing capabilities have been added to our ANPI VIP Hosted Unified Communications solution. You now have an easier way to create schedules -- with greater flexibility -- for calls coming into Auto Attendants, Hunt Groups and Call Center queues. New Schedules Tab: The new Schedules Tab allows for the creation of simple and complex schedules, all with a new user interface that makes it as easy to use as an Outlook calendar. Define all kinds of business schedules -- including business hours, after hours and holiday schedules -- all in one convenient place. New Rules: In addition to shared schedules, you have complete control over Auto Attendant, Hunt Group and Call Center queues and can independently customize the call routing for each. And no action is required; the updated Customer Administration Portal will be pushed out automatically. Please download the new User Guide in the Resources Center. Also, a link will be provided to the document in the post-call email. And be sure to check out our Youtube videos on Advanced Call Routing.
- [SPEAKER: RYAN] New call routing capabilities have been added to our ANPI VIP Hosted Unified Communications solution. You now have an easier way to create schedules -- with greater flexibility -- for calls coming into Auto Attendants, Hunt Groups and Call Center queues. New Schedules Tab: The new Schedules Tab allows for the creation of simple and complex schedules, all with a new user interface that makes it as easy to use as an Outlook calendar. Define all kinds of business schedules -- including business hours, after hours and holiday schedules -- all in one convenient place. New Rules: In addition to shared schedules, you have complete control over Auto Attendant, Hunt Group and Call Center queues and can independently customize the call routing for each. And no action is required; the updated Customer Administration Portal will be pushed out automatically. Please download the new User Guide in the Resources Center. Also, a link will be provided to the document in the post-call email. And be sure to check out our Youtube videos on Advanced Call Routing.
- [SPEAKER: RYAN] In our session today, we will learn more about ANPI VIP Hosted UC and the products features. We’ll look at the business challenges and how ANPI VIP Hosted US Helps. We’ll conclude with packaging and pricing, and an overview of the value propositions.
- [SPEAKER: RYAN]
- [SPEAKER: RYAN] ANPI VIP is an award-winning Hosted Unified Communications (UC) solution that gives businesses the ability to do business anytime, anywhere and on any device. ANPI VIP includes advanced call-handling features, seamless integrated mobility and audio/video/web collaboration tools in one easy to manage solution. With little to no required CAPEX, and much-reduced OPEX, Hosted UC is a proven way for businesses of all sizes to increase productivity and save up to 50% in costs compared to premise-based phone systems.
- [SPEAKER: RYAN] More than just a phone system, ANPI VIP is a hosted unified communications solution that gives businesses the ability to be accessible anytime, anywhere, any place. Businesses can now take advantage of integrated voice and collaboration tools in the cloud without the cost of maintaining expensive onsite equipment. Easy to customize and easy to use, ANPI VIP allows businesses to communicate more efficiently and take advantage of all the innovative features. And all businesses, no matter the size, receive VIP treatment from our committed support staff. [SPEAKER: RYAN ASKS MELISSA] So Melissa, what do you think makes ANPI VIP unique? [SPEAKER: MELISSA] ANPI VIP features are fully integrated and can be managed in one place. Other Hosted UC products have separate user interfaces for certain features. To monitor and control every aspect of the phone system, ANPI VIP has a unique Customer Administration Portal. With an intuitive drag-and-drop interface, each page can be personalized to give each employee the experience they desire. Navigation is intuitive and requires very little training. While most providers offer local and long distance calling, only ANPI VIP includes unlimited local and long distance, plus international calling to 22 countries – at no additional charge. For a company conducting business internationally, this can make a world of difference.
- [SPEAKER: RYAN] Full-Featured IP PBX with true UC, including mobility and collaboration. ANPI VIP Customer Administration Portal. ANPI VIP has a proprietary, widget-based Customer Administration Portal to monitor and control every aspect of your phone system. One user can be designated to manage the main phone system while all other users can manage their individual features and needs. Bundled Package Pricing; Simple to Understand Reliable Nationwide IP Network with Geo-Redundant Switching clusters: ANPI owns a nationwide IP network with 24×7 monitoring from the Network Operations Center. The ANPI network transports voice, data and video to keep 9 million end users up and running every day.
- [SPEAKER: RYAN]
- [SPEAKER: RYAN] The challenge is that your employees are not being very productive. You see lots of meetings, phone calls and emails during the day, but your employees are not always able to work together and be as efficient as they could be. FACT: An average of 18% of projects are delayed because the team can’t find a way to collaborate effectively.
- [SPEAKER: RYAN ASKS MELISSA]. The core challenge here is “Productivity.” In your experience, how do some of the features we’ve talked about help a business improve their productivity? [SPEAKER: MELISSA] How does ANPI VIP? ANPI VIP includes mobile and web-based collaboration tools that help your workers connect quicker, collaborate easier and work together better than ever before. Collaboration tools have financial benefits, as well. Simply escalating chats to Web conferences saves about $2,000 per employee per year. And half the businesses using these tools save about five days per year per employee on travel.
- [SPEAKER: RYAN] The next business challenge: If the tools you provide are too complicated, they aren’t being used. These days, everyone expects everything to be as simple to use as any app on their smartphone. If your productivity tools require constant reference to an instruction manual, chances are they aren’t being used. Fact! If it were easier to use, Web conferencing would be used for 33% more meetings (source: Wainhouse Research).
- [SPEAKER: RYAN ASKS MELISSA]. The core challenge here is “Ease of Use” – as in, administering a hosted phone system should be easier. In your experience, how do some of the features we’ve talked about help a business? [SPEAKER: MELISSA] With our Customer Administration Portal, ANPI VIP is easy to manage and easy to use – for both admins and end users. Plus, our collaboration tools and mobility features, no matter which device they’re working on, are just as simple and intuitive to operate. These tools get used, and will save you thousands on training (and re-training).
- [SPEAKER: RYAN] The last business challenge I’ll highlight today is You are not prepared for a disaster. If you don’t have a business continuity plan in place, your company is vulnerable to disasters, such as hurricanes, tornadoes, earthquakes, floods or simply power outages. Fact! A company that experiences a computer outage of more than ten days will never fully recover financially, and 50% of them will be out of business within five years (source: Institute for Business & Home Safety).
- [SPEAKER: RYAN ASKS MELISSA]. The core challenge here is “Business Continuity” or “Disaster Recovery.” In your experience, how do some of the features we’ve talked about help a business? [SPEAKER: MELISSA] How does ANPI VIP help? Since ANPI VIP is a cloud-based solution with integrated mobility, business can be conducted anywhere with just a laptop, tablet or smartphone. In other words, when you have ANPI VIP, you get built-in business continuity, so it will always be business as usual.
- [SPEAKER: RYAN]
- [SPEAKER: RYAN ASKS MELISSA]. Can you share with us your talk track about how you explain and position the seat packages? [SPEAKER: MELISSA]
- [SPEAKER: RYAN] Let’s dive into VIP Primer. [SPEAKER: MELISSA] Most common areas like warehouses, kitchens and lobbies need phones, but not advanced call-handling features. They need VIPrimer, which includes an extension number, extension-to-extension dialing, local calling and E911 services. Note: VIPrimer is not intended to be associated with an individual user.
- [SPEAKER: RYAN] Next, let’s take a look at VIP Precision. [SPEAKER: MELISSA] For general office use, productivity and efficiency are still necessary. That’s why VIPrecision includes a dedicated phone number with unlimited local, long distance and international calling to 22 countries, as well as a complete collection of advanced call-handling features. [SPEAKER: RYAN ASKS MELISSA]. Who is the target user? [SPEAKER: MELISSA] The general office user who requires productivity and efficiency
- [SPEAKER: RYAN] Next, let’s take a look at VIP Professional. [SPEAKER: MELISSA] Our most popular package allows mobile workers to conduct business anytime, anyplace, on any device. VIProfessional provides seamless integrated mobility – including Instant Messaging with Presence and Find Me/Follow Me – plus, advanced call-handling features and unlimited local, long distance and international calling to 22 countries. [SPEAKER: RYAN ASKS MELISSA]. Who is the target user? [SPEAKER: MELISSA] The mobile worker who needs to conduct business anytime, anyplace, on any device
- [SPEAKER: RYAN] Finally, let’s look at VIP Premier. [SPEAKER: MELISSA] Today’s power user needs access to every possible communication tool to maximize productivity. VIPremier comes with real-time collaboration tools – Desktop Sharing, Conference Bridge Access, Video Conferencing and Audio/Web/Video Sharing – as well as seamless integrated mobility, advanced call-handling features and unlimited local, long distance and international calling to 22 countries. [SPEAKER: RYAN ASKS MELISSA]. Who is the target user? [SPEAKER: MELISSA] The power user who needs access to every possible communication tool to maximize productivity
- [SPEAKER: RYAN]
- [SPEAKER: RYAN] It is widely known that a business can save up to 50% in OPEX/CAPEX by moving to a Hosted Unified Communication solution. What is not commonly discussed are all the additional savings a company will realize as the direct result of Hosted UC productivity, mobility and collaboration. We can look at equipment costs, IT personnel, etc. and get our TCO. By moving to the cloud, businesses immediately reduce TCO by 54%. Additionally, CAPEX per employee for implementing premise-based UC applications ranges from $550 to $900 per employee, with SMBs paying the higher cost since they cannot leverage the buying power that enterprises can.
- [SPEAKER: MELISSA] Increased Productivity. Saving time leads to increases in productivity. Time can be saved when a person can reach people more quickly, having only one number for contact, having the ability to launch web/video conferences ad hoc, and using mobile devices. Forester Research states that 52% of respondents would save 5-15 minutes a day by using these features, and 27% state they would save up to one hour per day
- [SPEAKER: RYAN]. When a PBX just made phone calls, the lifespan for a PBX was 15 years, if no upgrades were made. When new types of features were needed, that lifespan drops dramatically to an average of 6 years and features upgrades are now needed every 2.2 to 2.4 years. Moving to a Hosted solution helps a business stop wasting money. As much as 20% of upgrades are wasted, and 70% of projects do not meet user expectations. Upgrades to premise-based systems are costly and are typically 40% – 60% of the original cost of the equipment, and two upgrades are typically required over the life of the equipment.
- [SPEAKER: MELISSA] When disasters hit, like the snow and ice storms of last winter, most businesses are not prepared to remain up and running. 50% of small businesses, in fact, admitted to not having a business continuity or disaster recovery plan at all. Only 28% of those that have a plan acknowledge that they have tested their plan. Most sobering, 70% of firms who experience a data loss go out of business within a year. In addition to data, imagine the customers that are also lost. Lastly, employees cannot access that data or work during these days of the outage; Hosted UC allows employees to continue to work and be connected from home, or wherever they need to go.
- [SPEAKER: RYAN] Mobility. A majority of workers are using a mobile device as their primary means of communications. Smartphones represent 61% of that usage because they enable you to interact with an assortment of business processes. 80% of usage in a typical UC system is not associated with phone calls, but rather with checking emails, surfing the web, etc. UC integrates your mobile device with your business platform to allow all of these activities.
- [SPEAKER: MELISSA] Increase Collaboration. Collaboration used to be just for enterprises, and not for small to medium-sized businesses (SMBs). But today, even SMBs are spread out in multiple locations. UC enables teams to be located throughout the US. Collaboration is now a key component for businesses of all sizes. UC enables teams to be located throughout the US. Collaboration is now a key component for businesses of all sizes. 54% of organizations saved 20 minutes per day with instant messaging, and even more when those instant messages could be escalated to a phone call.
- [SPEAKER: RYAN]
- [SPEAKER: RYAN]
- [SPEAKER: RYAN]
- [SPEAKER: RYAN]