Hand holding quality management in hospitals using technology

1. Dr. Lallu Joseph
Quality Manager
Christian Medical College Vellore
ROLE OF TECHNOLOGY IN
PROMOTING QUALITY
presented@6th International Patient Safety Conclave

2. Quality
•The characteristics of a product or service
that bear on its ability to satisfy stated or
implied needs
• Service free of deficiencies
ASQ- American Society for Quality

3. Accreditation
Best possible tool to achieve quality
From Doorman to Chairman
It is the
sure way to bringing a forced work culture of
Continuous Quality Improvement

4. Continuous Quality Improvement
Continuous
quality
improvement
culture
Improves
PROFITABILTY
Sustainably

5. Challenges- examples
Gap analysis and follow-up
Manual’s, SOPs preparation
WANTING TO GET
ACCREDITED
ACCREDITED
Manuals, SOPs periodical review and updating
Training modules and training records
Equipment management
Indicators tracking/ analysis, patient feedback
Chart documentation
Regular chart reviews
Incident reporting

6. Gap analysis, empowerment and tracking
Technology enablement:
Identify gaps by conducting audits
using the tool
Identify the key stake holders
Follow-up and updation of the
implementation on the tool
periodically
Management can view the extent of
implementation in all areas

7. Manuals, SOPs
Technology enablement:
Avoidance of hard copies
Easier version control
Avoidance of multiple versions in
circulation
Availability of manual from all
locations

8. Training modules and training records
Technology enablement:
Modules preparation
Availability
Records of training
Easy access and analysis
Pre-test/ post test
Evaluation of training

9. Equipment management
Technology enablement:
Inventory
Preventive maintenance schedule
Records of preventive maintenance
Job requests and records of
completion
Calibration, traceability records.

10. Chart documentation and reviews
Technology enablement:
Easy templates for documentation
Easily accessible, storage and
retrievable
Meeting requirements like orders in
caps, dated, timed etc
Medical report/ DS preparation
simplified
Review of charts for completion
easier

11. Incident reporting
Technology enablement:
Easy templates
Accessible
Immediate intervention
Stakeholders know it on time
Analysis and followup is simpler

12. Indicator tracking, analysis and CAPA
- Patient feedback etc
Technology enablement:
Accurate and easy capturing
Real time data and analysis
Analysis is simplified
Process owners involvement
Quality improvement through CAPA

13. Benefits
Put systems in place
Empower people
Bring accountability
Involvement of all stakeholders
Less paperwork
Information available real time to
the top management
Culture change- openness
Better systems enhancing patient
safety

14. You cannot mandate productivity, you
must provide the tools to let people
become their best.
- T.S Elliot With
technology