K. Natasha Brown is a senior technical writer with over 17 years of experience creating documentation for computer software. She has extensive experience writing various types of technical documentation including online help, user guides, training materials, and regulatory compliance documents. She is proficient in many technical writing and design tools. Her background includes roles at several technology companies where she specialized in agile development processes and ensuring documentation quality and reusability.
1. K. Natasha BrownK. Natasha Brown1065 East 500 South Pleasant Grove, UT 84062 Phone: (801) 376-9555 kyranatashabrown@gmail.com
Published
Materials
Patch Release Web
Guides
Quick Start Guides
Online Help
(Embedded and
Suite Help)
Hardware
Installation Guides
Sales and
marketing web
content
Regulatory
compliance
manuals
Internal wiki or
share topics
Software
Development Kits
(SDKs)
Web-based training
Usability tests
Training videos
Instructional design
materials
Education
UTAH STATE
UNIVERSITY
Logan, UTAH
BA in English &
CS, 1991
“Write it once, use
it a lot.”
SENIOR TECHNICAL WRITERSENIOR TECHNICAL WRITER
Expert in writing technical documentation for computer software
Technical writer whose qualifications include 17 years of experience in the creation and
deployment of reusable published materials for computer software.
Expert Tools Knowledge
• SharePoint, MKS, PerForce™ • Adobe Photoshop™ CS5
• Certified MS PowerPoint™ Trainer • Adobe Dreamweaver™ CS5
• Camtasia™ Studio 7 • MadCap Flare and Captivate™ 11
• SnagIt™11 • Corel Paint Shop Pro X™
• Adobe Captivate™ 6 • RoboHelp 9™
• Adobe FrameMaker™ 11 + DITA • Microsoft™2010 Suite of Products
Work History
Blue Coat Systems, Draper, UT Senior Technical Writer, 2014-present
2GIG, Lehi, UT Company Writer, 2013
SunGardHE, Malvern, PA Senior Technical Writer, 2011-2012
NAAMTA, Am. Fork, UT Director of Information Services, 2010
American Express, SLC, UT Contracted Instructional Designer, 2009
Ancestry.com, Provo, UT Contracted Senior Technical Writer, 2008
Symantec, American Fork, UT Manager of Information Development, 2003-2007
Project Highlights:
Disseminated Content: Comprehensively evaluated the product enhancements and closed
defects from former releases to be able to document the upgrades and changes needed for both
patch releases and general releases. Used audio/video to create content and record training
procedures. Maintained hardware deployment guides.
Agile Development: Performed all tasks within 2-week sprint cycles. Being the only writer on
product teams ensured that I maintained contact with business and product owners,
engineers/developers, quality assurance and support engineers.
Continuous Quality Improvement: Led the documentation of business-critical information
initiatives involving encryption of financial customer data to ensure compliance with Sarbanes-
Oxley and COSO/COBiT. Reported post-mortems to communicate what worked and what had not
worked in previous releases.
Regulatory Compliance: Researched Federal Standards and Acts to assess areas of risk within
the software that would be audited by GLBA, HIPAA, SANS, SOX, PCI, COSO/COBiT and others.
Updated Security Advisories for products developed in an Open Source environment as a
member of the Incident Response Team.
Reusable content: Expert in taking content that I have written once, and been able to reuse it
in many forms, including online help, hardcopy docs (PDFs), internal wikis or share pages and
training tutorials.
Proactive not Reactive: Filtered and created timelines for deadlines, scoped the time it would
take to complete documentation, and maintained documentation plans.
Hands-on Product Usage: Maintained virtual machines for each product, downloading
the latest builds and loading the latest versions of each product. Researched training
content that would be the most valuable. Created and updated training content for
each release.
Available for Full-Time & Contract Assignments in the Provo and Salt Lake City metro areas.
