1. Ky Nguyen
Application Software Developer, IT Consultant, Help Desk Specialist
SUMMARY
Motivated, innovative, multi-tasking IT professional. Experience in work with fast food restaurant,
higher education, customer service, and other experience. Proficient and specialized in C# / .Net
framework and SQL / Data Warehouse.
Industries: Fast food , Higher Education
Functional Areas: Asset Development, Data Warehouse, Technical Support and Customer Service
SKILLS PROFILE
Application
Development
Tools/Packages:
Microsoft Visual Studio, SSIS (SQL Server Integration Services)
Databases / DB Tools: SQL Server, DB2, Netezza
Desktop Tools: Microsoft Office, HP Records Manager, other reporting tools
Hardware: Desktop and laptop computers, desktop monitors, printer, other peripherals
Methodologies /
Techniques:
Waterfall, Agile
Network Software /
Communications:
Microsoft Outlook, Microsoft Lync, SharePoint, BMC Remedy
Operating Systems: Windows, Windows Server
Programming
Languages:
C#, Java, SQR
Testing Tools: HP Quality Center, Selenium, Open2Test

2. PROFESSIONAL EXPERIENCE
NTT DATA
Upon hire, train on C#, Java and Quality Assurance during the 2-month
long Campus-to-Center program. For .Net development:
- Program a web application where the front-end is the website
presents user with options to add various items to cart and
place an order.
- Interact with the data base layer, using SQL Server. Create
tables for user info, items info, etc. Learn how to make store
procedure.
Afterward, move into a contract to work for Yum! Brands (details below)
Period Employed (06/14 -
current)
YUM! BRANDS INC. (NTT DATA’S CLIENT)
FAST FOOD INDUSTRY
Period Employed (08/14 – 09/15)
Application Software Developer, Senior Associate Consultant, Project Work
Louisville, KY
Perform consulting works for Yum! Brands, one of the world largest fast food restaurant corporations, as well as
one of the NTT Data’s biggest clients. Mainly serve as an on-shore project resource. Work with different projects of
various areas for Yum! Brands.
- Asset Development – Software enhancement, Code maintenance, Support Work
Enhancement work for the Asset Development Support team. Provide smoother transition, faster
response time to clients for each support ticket in BMC Remedy.
- TTMS – Software Development, Quality Assurance
Remediate an entire 20 year-old application to the cloud. This includes new webpage, new logic, and new
database connection. Develop the new software as well as perform QA/testing for it.
- HP Record Manager – Software upgrade, Quality Assurance
Remediate and test existing applications to ensure perfect functionality on the new HP Record Manager
tool for Yum Record team.
- MyWorkBench retirement – Software upgrade, Administrative work
Perform various administrative tasks using Microsoft SharePoint, as well as provide works for the off-
shore development team, in an effort to retire the outdated reporting tool, MyWorkBench, and move on to
the newer MicroStrategy for Yum.
Environment
:
Microsoft Visual Studio, SQL Server, SSIS, BMC Remedy, HP Record Manager, MyWorkBench,
SharePoint.
BELLARMINE UNIVERSITY - TECHNOLOGY SUPPORT CENTER
HIGHER EDUCATION
Period Employed (08/12 – 05/14)
Help Desk Specialist, CSR
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3. - Maintain and upgrade campus computers
- Set up university’s events with IT equipment
- Process service request and technical support activities
- Assist full-time staff with resolving related problems and issues.
Environment
:
JIRA ticketing system
OTHER EXPERIENCE
BELLARMINE UNIVERSITY – RESIDENCE LIFE DEPARTMENT
HIGHER EDUCATION
Period Employed (08/13 – 05/14)
Resident Assistant
- Enforce and uphold the school's policies within the residence hall.
- Provide a safe and education-oriented environment as well as a strong community for residents through
planning varieties of events and activities
- Solve problems, mitigate crises, meditate and negotiate resident's issues
- Develop effective leadership, administrative, organizational, and interpersonal skills.
Environment
:
Teamwork
EDUCATION
CONTACT INFORMATION
Bachelor of Science
Computer Engineering
Bellarmine University
Louisville, KY 40205
knguyen01@bellarmine.edu
Mobile: (502) 243-5583
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