Adroitec Quality Management Solutions & Services

1. HOW TO ACHIEVE CUSTOMER
SATISFACTION THROUGH
QUALITY MANAGEMENT

2. The best in class
companies spend
60% more on defect
prevention
60%
Quality Strategy is the
top priority of the
senior management
91%
ACHIEVE CUSTOMER SATISFACTION THROUGH QUALITY MANAGEMENT

3. Speakers
Arunraj Rajakumar
Presales Consultant
arun.raj@adroitecengg.com
Hari Haran
PLM Support
hari.haran@adroitecengg.com
Channel Partner
*All logos belong to respective owners

4. AGENDA
• Quality Feedback
• Quality Management Journey
• Live Demo
• Customer Success Stories

5. Aerospace
& Defence
Automotive
Electronics
& High
Tech
Industrial
Medical
Device
Retail &
Conusmer
ISO 9001 Base Requirements &
Mandatory Procedures
Are used across all industries
Derivative Standards for each Industry are
created by adding industry specific
requirements to the Mandatory Procedures
ISO 13485
21 CFR Part
820
AS9100
ASE
IATF 16949
APQP
ISO 9001
IEEE
ISO 9001
ISO 29001
ISO 9001
Industrial Medical
Device
Retail &
Consumer
Aerospace
& Defense
Automotive
Electronics
& High Tech

6. Aerospace
& Defence
Automotive
Electronics
& High
Tech
Industrial
Medical
Device
Retail &
Conusmer
ISO 9001 Base Requirements &
Mandatory Procedures
Are used across all industries
Derivative Standards for each Industry are
created by adding industry specific
requirements to the Mandatory Procedures
ISO 13485
21 CFR Part
820
AS9100
ASE
IATF 16949
APQP
ISO 9001
IEEE
ISO 9001
ISO 29001
ISO 9001
Industrial Medical
Device
Retail &
Consumer
Aerospace
& Defense
Automotive
Electronics
& High Tech

7. CLOSED-LOOP QUALITY MANAGEMENT
Quality
Analysis:
Prediction
RBD
Maintainability
FRACAS
FRACAS
FRACAS
How will
it fail?
How should I
design it?
How should I
maintain it?
How should I
improve it?
Failure Trend
Analysis?
Service
Experiences?
Customer
Experiences?
Quality
Feedback:
How often
will it fail?
FRACAS
FTA
FMEA
LCC
RCM
CAPA
N/Cs
CEM
Weibull
- Standards libraries
- Occasional feedback
- Gap: actual usage
Global Quality
(today)
- Significant delay
- Multiple sources
- Inconsistent data

8. How is Customer Experience Captured?
Failure
Occurs
Failure is
Noticed
Failure is
Reported
Identify
Trends
Root Cause
Analysis
Corrective /
Preventive Action
Time
Process
QualityDocuments
Nonconformances
Customer
Complaints
Training and
Audits CAPAs
Safety, Risk,
Reliability
Many sources for quality data ..
PLM:
• CAD Data
• Enterprise Parts
• BoM, Options
• Change Mgmnt
• Project Mgmnt
Manufacturing:
• MBoM
• Manufacturing
Planning
• Inspections
Service:
• Service Planning
• Field Performance
…separated from engineering, mfg, & service:

9. What are the Result?
Failure
Occurs
Failure is
Noticed
Failure is
Reported
Identify
Trends
Root Cause
Analysis
Corrective /
Preventive Action
Time
High
CoPQ,
CoQ
High
Service
Costs
Low
Customer
Satisfacti-on
Suffering
Brand
Reputation

10. Where should the Results be?
Failure
Occurs
Failure is
Noticed
Failure is
Reported
Identify
Trends
Root Cause
Analysis
Corrective /
Preventive Action
Reduce the Time from
Failure to Fix
Prevent the issue in next-
generation products

11. Where should the Results be?
Failure
Occurs
Failure is
Noticed
Failure is
Reported
Identify
Trends
Root Cause
Analysis
Corrective /
Preventive Action
Reduce the Time from
Failure to Fix
Prevent the issue in next-
generation products
One
Quality Backbone
Process-driven
Secure access

12. Consolidated Incident Reporting to Improve Development
A Single Failure Reporting System Connected to PLM and Change Management
“PTC Windchill FRACAS not only allows us
to consolidate systems, but it also
harmonizes business processes to make
us a much more efficient organization.”
GE Energy’s Power Electronics business (formerly Lineage Power) delivers power conversion
solutions for cloud computing datacenters and mobile internet infrastructures with energy-
efficient AC-DC power supplies, circuit board DC-DC converter modules, telecom energy
systems, and custom power products backed by local field expertise worldwide.
Alicia Scott
Quality Systems Manager
GE Energy – Power Electronics

13. TUMOSAN Improves Quality And Reduces Costs By Using PTC
Windchill Solution
PTC Windchill PDMLink and Quality Solutions
TUMOSAN Engine
and Tractor
Driving Global Product
Development
Needed a global platform to manage
all product data across whole
company
Reduced document producing &
distributing costs by 50%
Increased product quality and reduced
defect cost by 25% - 50%
Reduced engineering rework & redundant
data entry by 50%
Delivering Real Time /
Accurate Product Information
Real time, interactive delivery of
product information
Integrated Change
Management Process
Needed to track engineering
requests, tight control of approval
and change management
processes.
Quality and Reliability
Management
Needed to improve product quality
monitoring during development
processes

14. GE Aviation Systems Streamlines Global Processes to Drive Product Improvements with
PTC Windchill 10
• GE Aviation is a world-leading provider of jet and turboprop engines,
components and integrated systems for commercial, military, business and
general aviation aircraft, and ship propulsion applications.
• GE Aviation comprises the Engines & Systems business both with operations
worldwide.
Industry: Aviation Revenue: $20 B
• Reduce multiple tools and applications for product development to
collaborate across global engineering teams, including access for Global
Engineering Support
• Deploy global configuration and change management processes
• Reduce existence of duplicate parts across US & UK and optimize use of
preferred parts
• PTC Windchill PLM
• PDMLink
• ProjectLink
• PartsLink
• MPMLink
• SUMA
• ESI
• PTC Windchill Quality Solutions
• FRACAS
• Implement global processes on PTC Windchill
• Simplify IT infrastructure and support by consolidating 8 worldwide sites
into one Windchill environment, with
access for Global Engineering Support
• Via PartsLink, SUMA: Minimize duplicate parts
• Via FRACAS: achieve more robust product designs, reduce unscheduled
removals, and drive product improvements
Overview Solutions
Initiatives Results
“We have … the FRACAS module, and we use it right now for after-market repairs….It
identifies issues on line replacement units (LRU’s)- so it helps us with product design,
so we identify the necessary changes and try to prevent unscheduled removals.”
- Andrew Yap, Engineering Tools PLM System Analyst, GE Aviation

15. What’s Next?
Failure
Occurs
Failure is
Noticed
Failure is
Reported
Identify
Trends
Root Cause
Analysis
Corrective /
Preventive Action
IoT will dramatically compress the time to correct issues:
Alert with
sensor data
Report
MTBF
Usage & operational data for
RCA, CAPA
- Detect failure and collect sensor data
- Log incident data in FRACAS
- Calculate MTBF and failure trends
- Report in ThingWorx
- Standardized data for RCA, CAPA
Faster Fix:
Early
Production?
Improved
Accuracy,
CAPAs

16. Coca-Cola Company Innovates Connected Freestyle Dispensers with PTC
Windchill PLM & Quality Solutions
• Originated at a soda fountain in downtown Atlanta, Georgia, in
1886, Coca-Cola’s mission is to refresh the world, inspire moments
of optimism, & to make a difference
• With 129,000+ employees operating in 200+ countries worldwide,
the Coca-Cola Company is the world’s largest beverage company
Industry: Soft Drinks (“Freestyle” dispensers) Revenue: $45 B
• Drive productivity & efficiency; growth through variety &
engagement; focus on innovation & quality; cost savings
• Focus on growth of engaging customer products through use of
innovative, quality production systems
• Drive quality initiatives through smart, integrated processes
• Better understand customer and consumer demands
• PTC Creo 2.0
• PTC Windchill PLM 10.0 (M30)
• ProjectLink: for concept development
• PDMLink: for engineering development
• PTC Windchill Quality Solutions 10.2
• FRACAS: for commercial after-market operations
• Improved productivity: minimize unplanned downtime and help with
customers’ questions
• Analyze and continually improve processes
• Production support: assist users to ensure system is running optimally
• Increase product awareness: support the production of training
documents, and tips & techniques
Overview Solutions
Initiatives Results
“The Freestyle is a smart, connected product which … sends a lot of diagnostic codes about the device
itself, telling us about how it’s performing and if there is going to be a problem with the equipment. itself.
So we’re able to send service technicians out there and take a look at issues before they even crop up.”
- Gokul Venkatesan, Principle, Engineering & Innovation, TCCC
Source: http://www.ptc.com/live-global/sessions/plm/thank-you

17. Questions ?
HOW TO ACHIEVE CUSTOMER SATISFACTION
THROUGH QUALITY MANAGEMENT

18. How we can help you?
• identifying the key areas in
improving quality
• failure reporting
• capture customer sentiments
• build a long-lasting reusable
knowledge base
Arunraj Rajakumar
Presales Consultant
arun.raj@adroitecengg.com
+91-77082 55753
www.linkedin.com/in/arunraj1503

19. THANK YOU