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Beyond the Call
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C O M M I T M E N T
S E R V I C E M O N I T O R I N G
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B e y o n d t
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t h e C a l l
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4. A s a d e a l e r y o u k n o w h o w h a r d i t i s t o r e ta i n a n d g r o w a c u s t o m e r
b a s e . N at u r a l ly, y o u w a n t a p a r t n e r w h o c a n b e t r u s t e d t o d e l i v e r a
h i g h l e v e l o f s e r v i c e . W e w a n t t o b e t h at pa r t n e r .
Since 1978 CMS has been providing high-quality
monitoring nationwide. We are the largest wholesale
monitoring company in the United States. We provide
alarm monitoring for high-end installers and providers
of intrusion, environmental and life safety security
products and services—residential, commercial,
medical and industrial customers.
We didn’t get to be the biggest by dropping the ball
or delivering less than exceptional service. We take
the time to get to know your business and deliver
what you need.
Our people are the best. We say that with a high
degree of confidence because after extensive
background checks, each new CMS employee
receives intensive training and certification. Our
staff provides unmatched speed, accuracy and
dependability.
Each employee receives continuous mentoring
throughout their career at CMS. This ensures they
stay current with training and customer service.
We value our family atmosphere and take a proactive
approach to building strong customer relationships. We
believe in transparency with a shared goal of protecting
life and property.
We go that extra mile, too. We introduce buyers
to sellers and even act as a sounding board for
new ideas. Networking with your peers is always
beneficial, so we bring dealers together to share
ideas and best practices.
All monitoring providers are not the same. Only CMS
has the perfect combination of experienced people,
advanced technology and personalized dealer support.
We protect your subscribers and success by helping
build your recurring monthly revenue.
Your reputation is on our line.
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”We never lose sight of the fact that
dealers entrust their entire customer
base into our care. A dealer’s reputation
is enhanced every time we deliver
service beyond the call.”
– Tony Wilson, President
5. LONGWOOD, FL
CYPRESS, CA
MANASQUAN, NJ
ATT/VERIZON
COMMUNICATION
NETWORK
VIRTUAL COMMAND
CENTER
Avaya®
Phone Switch
Uninterrupted
Power Supply Generators
GE Mastermind
“Big” doesn’t make us impersonal, it makes us better.
Monitoring services are the heart and soul of the security
business so our size equates to a higher comfort level
with added redundancy and resources. Our highly
trained staff provides your customers with fewer errors
for greater peace of mind and enhanced safety.
CMS has three monitoring centers located across
the country.
Each center is UL Listed and backed up by two
generators and uninterruptible power supplies.
Our monitoring centers are virtually connected and
allow us to load balance by redistributing operator
resources during spikes in alarm activity.
We use only the most sophisticated security monitoring
technology to deliver dependable service. We partner
with leading technology innovators such as ATT®
,
Avaya®
, GE®
, Honeywell®
and Verizon®
. Communications
with our centers are accomplished using cellular, Internet
communication paths and standard phone lines.
Reliability + Stability = Trust.
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6. N o t o n ly d o w e p r o v i d e r e l i a b l e m o n i t o r i n g , C MS o f f e r s s u p p o r t s e r v i c e s
t o a s s i s t d e a l e r s — e v e r y t h i n g f r o m a c o n s u m e r - f r i e n d ly m e s s a g e c e n t e r
t o p r o f e s s i o n a l ly d e s i g n e d m a r k e t i n g t o o l s , o n g o i n g t e c h n i c i a n t r a i n i n g
a n d e n h a n c e d r e p o r t i n g c a pa b i l i t i e s .
The CMS dealer support department operates
separately from the monitoring center to concentrate
on our dealers.
Our experience in data entry and review, technical
support and reporting makes all the difference.
Research, using digital voice recordings, alarm
event activity and phone call detail, is available
to ensure quality service to your customers.
Technical support is available to your technicians to
help establish connectivity. Our systems are compatible
with most manufacturer’s panels and reporting formats.
Dealer Access Reporting is available using several
retrieval options. CMS-Connect allows dealers to
view alarm history in near “real-time,” with the ability
to add, change and delete customer information.
Marketing support is available to help you build your
business with end-user materials such as customizable
door hangers, sell sheets and brochures, along with
access to professional advice.
Profit from our experience.
We provide dealers with superior monitoring while giving
their businesses full access to our extensive resources,
including time-saving tools like CMS-Connect and
Message Center.
You will enjoy a high level of service, including
customized service plans that take the shape of your
specific needs. Our commitment to your growth also
includes dealer events centered on the latest products,
services and technology.
We understand that choosing a monitoring company
is a big decision for you. To that end, we’d like to tell
you more and answer any questions. Please give
Heather Hall a call at 877-705-7705, or visit us at
www.cmsn.com. We’re located in Longwood, Florida;
Cypress, California; and Manasquan, New Jersey and
can arrange a tour of our facilities at your convenience.
Beyond the call.
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C O M M I T M E N TS E R V I C E M O N I T O R I N G
7. We take the shape of your needs.
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Residential Security
Signaling for burglary, fire,
panic, hold-up, low battery
and a/c power failure
Two-way voice
Commercial Security
Supervised open/close
Communicator tests
Environmental monitoring:
temperature, power, water
and gas-level alerts
Commercial Fire
NFPA guidelines
UL Listed receivers
Specially trained staff
Medical Monitoring (PERS)
Specially trained operators
Custom reports available on
every client’s event history
Follow-through notifications
Interactive Services
Complete video services
Two-way voice
Honeywell Total Connect®
Alarm.com
mymonitoringstation.com
Communications
GSM
- AlarmNet
- Connect 24™
- Tellular®
- Uplink™
IP
POTS replacement
