3. Need a simple, easy-to-manage
decommissioning solution for your sunset or
legacy healthcare IT systems? iDoc Archive
is reliable, cost-effective and has been
converting data from other systems for more
than ten years.
When decommissioning sunset or legacy
systems becomes a necessity, hospitals are
faced with the challenge of ensuring that
historical patient data remains secure
and easily accessible. With iDoc Archive,
multiple data sources can be consolidated
within a single platform for easy and
intuitive management.
Discover where legacy decommissioning fits
into your strategy and why hospitals look
to CareTech Solutions to help them manage
their changing IT environment.
Secure data storage for sunset or legacy IT systems.
iDoc™ Archive
iDoc™ Archive
5
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You need a data center solution that will
ensure the integrity of your data. Protect
your hospital’s critical data and meet
regulatory compliance requirements with
robust operational procedures, security and
controls. Our hospital data centers are
American Hospital Association endorsed,
fully HIPAA-compliant and audited annually
against SSAE-16 SOC 2 standards.
Our secure, compliant, scalable and
cost-effective data center hosting and
managed services are backed by best-in-
class technology delivering medical-grade
services:
• Cloud-based services
• Shared and dedicated infrastructure
• Enterprise application and infrastructure
monitoring
• Managed services
• Colocation
• Recovery services
Data Center Services
Data Center
Services
The infrastructure to support evolving technology.
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4. Addressing the issues quickly for happy customers.
Service Desk
Service Desk Patient Portal
CareTech Solutions treats every call with
critical care. Our trained and certified
Service Desk professionals bring a vital
understanding of physicians’ critical needs
as they transition to the EMR environment.
Your clinicians will get fast answers and
the remote hands-on assistance they need –
day or night – so they can quickly return to
patient care.
Advanced Features:
• Specialized physician support
• Clinical and business application support
• Remote integrated monitoring
• Knowledge management
• Metrics and reporting analysis
• Comprehensive implementation
Trying to predict patient call volumes and
staff your help desk to give patients the
IT support they need is no easy job. Let
CareTech Solutions’ Service Desk handle your
patient portal calls – day or night. It’s the
efficient, patient-friendly and cost-effective
way to help ensure your patient engagement
efforts pay off for patients, your hospital
and you.
4 Reasons to let Caretech handle your patient
portal calls:
• Patient calls can be tracked to learn the most
common issues, so portals can be simplified
• CareTech’s analysts know the back-end of hospital
applications and can immediately resolve patients’
issues related to seeking information
• Analysts can perform the most common requests
for help – confirm codes, provider engagement,
prescription refills and general navigation
• Patients are educated to perform self-service to
reduce repeat calls
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Patient Portal
Support that works for everyone.
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5. The complete solution hospital IT leaders need.
Pulse™ IT Monitoring Service
Pulse™ IT
Monitoring Service
With Pulse, the remote, on-shore integrated
monitoring service designed and built
exclusively to support healthcare IT, you
can measure and maximize performance and
availability better than ever before.
Peace of mind for you. A more consistent
experience for your users.
• 24x7x365 remote on-shore monitoring and
event correlation by expert healthcare IT
analysts
• All major clinical and business systems
supported - both client and remote hosted
systems
• Best-in-class incident event management
processes
• Highest level of data security
• Real-time and trending data on dashboards
and online reports
1. Creation: setting up and maintaining role-based
models for job descriptions. Duties and access
rights are broken down and formalized in templates
by job description, not by individual person. New
hires are then given standardized rights based on
their title.
2. Modification: adding or subtracting specific duties
and access rights according to changing or
specialized demands of a particular role. Such
rights would not be part of the job description
template and would be added or removed on a case-
by-case basis.
3. Termination: removing the access rights when an
employee is terminated. Due to the availability of
the CareTech provisioning team 24x7x365, a former
hospital employee’s account can be closed within an
hour and all access rights canceled.
4. Auditing: providing full documentation of account
termination. The provisioning team helps the
hospital prepare for its security audit by putting
everything through a ticketing system that is
itself fully auditable and can provide third-party
auditors with complete details as to the timeliness
of termination.
Provisioning and Security
Provisioning
and
Security
4 Essentials for Secure Hospital Account Provisioning:
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6. Let’s Celebrate!
Rising Star Award Ceremony
Rising Star
Award
Ceremony
Please join the CareTech Solutions family
in celebration as we recognize our award-
winning customers for their exemplary IT
leadership at the annual Rising Star Awards
ceremony
Monday, April 13
HIMSS15
booth #7819
11:30 a.m.
CareTech Solutions’ customers share their
experience.
Chris Ghion
Chief Information Officer
Adventist HealthCare
Cherie Pardue
Deputy Chief Information Officer
Adventist HealthCare
Monday, April 13
Breakfast 6:30 a.m.
Program 6:45 a.m.
Virgin Hotel Chicago
203 N. Wabash Avenue
Chicago, IL 60601
Room: The Manor
Shuttles will be available to McCormick Place
Convention Center after the presentation and
breakfast.
For registration please
call 248.205.8927 or
online at
www.caretech.com/himss15
Eat and Learn
Eat and Learn
Join us for breakfast .
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7. Educational
Session
Educational
Session
Visit us and learn.
Educational Sessions
The Role of Security Monitoring and SIEM
in Risk Management
Tuesday, April 14
1:00 – 2:00 p.m.
Session ID: 92
Joseph Pelukas
IT Security Officer
Oakwood Healthcare
Jeff Bell
Director, IT Security Risk Services
CareTech Solutions
Location: S406
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How to Avoid Being a Victim of
Cybercrime: Addressing Your
Organization’s Cyber Risks Head-on
Tuesday, April 14
10:00 – 10:30 a.m.
Session ID: CS10
Jeff Bell
Director, IT Security Risk Services
CareTech Solutions
Location: Cybersecurity Command Center
A Tale of Two Help Desks
On-Demand Session ID: OD3
Register at:
himssconference.org/education/himss15-online
HIMSS15 Online | Streaming until July 12
Deborah Contrella
Director, Information Technology
Johns Hopkins University and Medicine
Karl Graham
Chief Information Officer, Client Services
CareTech Solutions
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Educational Sessions
Visit us and learn.
8. Let’s bowl!
Bowling
Bowling
Connect with the CareTech Solutions family
and enjoy happy hour cocktails, food,
bowling and conversation.
Monday, April 13 and Tuesday, April 14
4:00 - 6:00 p.m.
Lucky Strike Chicago
322 East Illinois Street
Chicago, IL 60611
P: 312.245.8331
For registration please call 248.205.8927 or
online at www.caretech.com/himss15
CareTech Solutions thanks you for
experiencing our “Passport to Innovation.”
If you attended our events and activities and
received all stamps, please visit booth #7819
to be entered to win a $1,000.00 donation to
the charity of your choice. It’s that easy!
One lucky winner will be selected and notified
following the conference.
We hope you enjoyed your experience! Thank
you again for your time. Safe travels!
Thank You
From the CareTech family to yours.
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