1. Curriculum Vitae
1
Tel work:(021) 468 3025
Cell : 082 7303 757
074 305 7649
email:kmabona@mhg.co.za
Personal Details
Candidate KhuthalaMabona
Postal Address E1414 Sine Avenue,NyangaEast 7750
Residential Address No:50 Kappertjie Street,SareptaKuilsriver 7580
CurrentPosition MembershipClerk
Notice Period CalendarMonth
Benefits Medical Aid,Annual Bonus,Provident&PensionFund
Education – Secondary Schooling
Year Matriculated 1997
Last School Attended Oscar Mpetha HighSchool
Subjects English,Afrikaans,IsiXhosa,Biology,Mathematics&Physical Science
Education – Tertiary
Year 2012
Qualification BusinessManagement&AdministrationDiploma
Institution VarsityCollege
Subjects Finance forNon- Finance Managers
Sales& MarketingManagement
Principlesof HumanResource Management
Administration&Communication
Skills
CommunicationCourse: Headstart College 1998
 I have learnedmore indealingwithcustomersingeneral especiallyonhow tohandle difficult
customers
 I have alsogainedgoodcommunicationsskillsthroughdebates&presentationsinclass.
 ComputerLiteracy:Window97-98, MS Word,Excel,Access Power- Point,Internet&email (all
MS Office applications)
KeyboardTraining: DynamixInstitution2010
 I have learnedhowtotype withoutlookinginthe keyboard
 I have gainedspeedthroughthissofttyping

2. Curriculum Vitae
2
Career History
Company MMI Holdings (MetropolitanHealth)
Position Correspondence Clerk(Membershipdepartment)
Responsibilities  Editingmembershipmasterfile,changingstatusonmembership&updated
optionchanges.
 Assistingthe GemsClientServicesAgentswithrulesof the Fund.
 Highlevel of customerfocus
 I am responsibleforAdhocmembership/reconquery'sreceived
telephonicallyfrommembersandCorporate Clients
 I have analytical skillsandhave the abilitytomanage priorities
 Ensure SLA's withall stakeholdersare maintained.
 I have highlevel of customerfocus
 I have the abilitytodeliverunderpressure
 Reconcile,follow upbalance subscriptions
 Correspondence (draftingmanual letters,requestingautomatedletters,
emailsandfaxesreceivedfrommembers)
 Ensuringthat reconciliation'sare actionedpromptlyandaccordingtothe
requirementsfromPersal/Persol
System Reflection(workflow),MicrosoftOutlook,Word,Excel,Internet&E.G
Period July2011 to date
Company MetropolitanHealth (GEMS)
Position ClaimsAssessor
Responsibilities  To assessand processclaimswithinthe service levelsagreement,
withpredeterminedstandardsandscheme rules.
 Capture all requiredinformationforpaperclaims
 Review anysystemwarningsandmake decision whetherthe claim
shouldbe forcedthrough.
 For seriouswarningswhichcannotbe overridden,ensure thatthe
warningdoesnotrequire seniorintervention.
 Interactwithotherinternal departmentswhenrequired,toensure
claimsprocessingasrequired.
 Applyspecial protocolsandbusinessprocessesasrequired.
 Interpretandassesseachclaimaccuratelyaccordingto the relevant
scheme rulesanddepartmental proceduresandNHRPLtoalleviate
negligenterrors.
 Ensure account ispaidfrom correct benefits.
 Assistwithclaimsinvestigationqueries.
System Reflection,MicrosoftOutlook,Word,Excel &Internet
Period January2010 to July2011
ReasonforLeaving BetterCareerProspects

3. Curriculum Vitae
3
Company OldMutual
Position Employee Benefits –RFA Call Centre Agent(RetirementFundAdministration)
Responsibilities  Dealingwithclienttelephonically.
 Deal withdeathclaims,beneficiaryclaims.
 Deal withprovidentfundsandpensionfunds.
 Deal withmonthlypensioners’queriesanddisabilitypension.
 Validate all incomingcorrespondences.
 Attendingtoclientenquiriesandrequests
System AWD, Omunet,Silica, Compass, MicrosoftOutlook,Word,Excel &Internet
Period August 2004 – December2009
ReasonforLeaving BetterCareerProspects
References
Referee Mrs. KhungekaVoyiya
Company MMI Holdings
Contact Numbers Tel:(021) 427 3678 Cell:073 371 6944
Email address kvoyiya@mhg.co.za
Referee Mrs. SheilaOyisi
Company MetropolitanHealthGroup
Contact Numbers Cell:082 405 0782
Email address soyisi.so@gmail.com
Referee Mr. PetrosMatshinini
Company OldMutual Employee Benefits
Contact Numbers Tel:(021) 504 4788 Cell:079 026 2500
Email address PMatshinini@OLDMUTUAL.com