1. Joe Pokawa
1563 CedarcrestCircle
Mesquite,Texas75149
Phone:972 948 7684 / 972 285 3109
E-mail: joepokawa@yahoo.com
OBJECTIVE:
Seekingapositionas a NetworkComputerTechnician/Engineerinanorganizationthatwill utilizemy
manyyears of computernetworkapplicablehelpdesksupport experience intelecommunicationand
computerindustries.
PROFESSIONALSUMMARY:
NetworkOperation CenterTechnician withextensiveexperiences workinginthe telecommunication,
computerand networkindustries.
Experience networktechnicianwithvastknowledge of troubleshooting,installingandprovisioning
NetworkElements: Ciena,Cisco,Adtran, OC192 terminals, ATM, Mobility,DS3,OCD,DS0, DS1, DSL
/ADSL, DMS 10s and 100s, GTD-5, 5ESS, WirelessAPs,Routersand Switches.
Knowledgeable experiencesinconfiguringnetworkterminals,usingPuTTy, CiscoCLLIcommands,GUI
commands,Digital Lightwave,Multimeters andFiberOpticScopes.
Stronghands onexperienceusing AirMagnetSurveyProapplicationandbuildingmaps
Experience Testtechnicianwith Ciena6500 packetswitching,Adtran,Cisco,ATMandMobilityoperating
system
Experience workingwithinaNetworkOperationsCenter(NOC) inaService Providercompanyand
familiarwiththe Operational SupportSystem(OSS)
Good knowledgeof SystemssuchasCiscoSystems, AirMagnetSurveyPro,Citrix, UNIX,Novell,Nortel,
MobilityandAdtranSwitchesandRouters
Excellentunderstandingof specifieddatacommunicationsprotocolsandstandardssuchasTCP/IP,ATM,
SONET,DSL, Frame Relayandwirelessfundamentals
Abilitytoworkunderthe guidance of a NetworkEngineerandextensiveknowledge of managingthe
newsoftware andhardware ina computersystem
Abilitytooversee the software andnetworksecurityaswell ashave ananalytical approach
Good understandingof ticketingsystemanddispatch;active directoryandoperatingsystems
PROFESSIONAL EXPERIENCE:
October 2015 to Present:
Fortress Solutions
Plano, TX
Network Service Technician
Test,analyses,troubleshootandinstallednetworkcardsandassemblies (DS1,DS3,OC12, OC48, OC192)
Works heavily on troubleshootingfiberopticcircuitpacksdownto the componentlevel.

2. Install newhardware orsoftware systemsorcomponents,ensuringintegrationwithexistingnetwork
systems.
Testcomputersoftware orhardware,usingstandarddiagnostictesting equipmentandprocedures.
Install orrepairnetworkcables,includingfiberopticcables.
Identifythe causesof networkingproblems,usingdiagnostictestingsoftware andequipment.
Install,burn-inandupgrade customerassemblycards
October 2014 – November 2015
Netsync Network Solution
Dallas, TX
NetworkService Technician
Surveyingand mappingwirelessnetworkequipmentsinhospitalsandeducational facilitiesusing
AirmagnetSurveyProapplications.
Performinstallationof networkwirelesshardware andsoftware configuration ineducationalandhealth
care institutions.
Installationandterminationof WirelessAPs,Cat6cable,connectors,RJ45 and modularplugs.
Operationof cable testingusingFluketesterandbasiccable testers.
Troubleshootlayer1,2 and 3 networkwirelessswitchingconnectivityproblems.
Install networkswitches,routersandinterconnectfiberjumpercables.
Configurationandimagingof Cisco/Nortel wirelessAPs, JuniperandVOIPswitchesandrouters
October2008 – April 2014
1st
ClassTax and Financial Services
Tax PreparerAssociate
Preparedorassistedinpreparingsimpletocomplex tax returnsforindividualsorsmall businesses
Computedtaxesowedoroverpaid,usingaddingmachinesorpersonal computers,andcompleted
entriesonforms,followingtax forminstructionsandtax tables
Usedall appropriate adjustments,deductions,andcreditsthatclientrequires
Interviewedclientstoobtainadditional informationontaxable incomeanddeductible expensesand
allowances
Usedrelevantinformationandindividualjudgmenttodetermine whethereventsorprocessescomply
withlaws,regulationsandstandards
May 2001 – August2013
AT&T, Richardson,TX
Layer 2/3 NetworkCenterEngineer

3. Workedinthe NetworkReliability Center(NRC) thatprovidedaSingle Pointof Contact(SPOC) and
accountabilityforcontrol andanalysisof ATM/OCDnetworkelementalarmsortrouble indicators
Provide tier2 & 3 supportto operationsforcomplex problemresolution
Proactivelymonitoredandrespondedtotrouble conditionsanywhere inAT&TBell South'snine-state
network
Monitoredthe performance of alarmsandmaintenance indicatorstoidentifyandcorrectpotential
problemsbefore service wasaffected
Provide real-time responsetonetwork alarmsbyadvisingmaintenance departmentsof majoroutages
for immediateroutingof personnel
Workedwithothercarrierengineeringdepartmentsanddatacenterpersonnel tomeethighest
customerexpectations
Analyzingthe technical problemsandmaintainingthe listof technical problemsforthe future reference
TroubleshootingnetworksecurityissuesandperformIncidentdetermination,alertidentificationand
correlation
Provide resolutionforin-scope environmentsona24x7x365 basis
EDUCATION
Richland College,Dallas,Texas
Major: Computer Networking and Administration AAS
CERTIFICATES: CISCO 1, 2, 3 AND 4; CISCO SECURITY 1 & 2, CCNP 1
ATI – CareerTrainingInstitute,Dallas,Texas
Major: ElectronicsandElectrical Technology