1. KHALED AL-KHATEEB
Dubai, UAE | Khaled.w.Khateeb@hotmail.com | +971 56 1939623
PERSONAL
INFORMATION
Date of Birth : 23rd
, April 1985
Citizenship : Jordanian
Marital Status : Single
QUALIFICATIONS With 5+ years of experience in the field of Information Technology, mostly in technical
administration and networking, I have paved my way armed with self-motivation and quick
assertiveness in resolving technical conflicts. I make it my mission to handle tasks at ease
while under pressure and embrace the spirit of working within a team or single handedly.
EXPERIENCE IT MANAGER PREMIUM COURIER/FREIGHT SERVICES (PCS/PFS)
OCTOBER 2015 – PRESENT, UAE
 Managing a team of 6 administrative and technical specialists where my objectives
while strengthening the IT infrastructure through examining the current implemented
network protocols where I was able to:
 Implement a new wiring diagram to achieve maximum network bandwidth
by replacing the 100Mbit CAT5 cable with their corresponding NICs to
CAT6 1Gegabit supporting NICs achieving a 90% increase in network
speed.
 Upgraded the entire printing network to sustain the company overhead
through distributing the work flow among the 5 individual departments
(management, accounting, finance, sales and operations)
 Recover quickly from predictable disasters states, such as company
website crashing. Identifying email server statuses and implementing new
up to date technologies while closing security loop holes and adjusting
access levels.
 Monitor the installation and maintenance of all systems within the digital
client environment by the available product specialists.
 Ensure the maximum availability of the supported devices for users while
obtaining equitable quotes for the constant supply of goods and services
from market vendors.
COMMUNITY OUTREACH SENIOR ASSISTANT NORWEGIAN REFUGEE COUNCIL
(NRC)
DECEMBER 2014 – SEPTEMBER 2015, JORDAN
 Was able to adopt new methods of intercultural communication and soft skills
through constantly interacting with individuals from different levels of society. I would
perform daily visits to families which the NRC provided housing to, monitor their
conditions, document their status and assist them in solving any issues they are
facing with their current documents, food supplies and education. I have also
attended several training courses which include among many: Collaborative
Dispute Resolution.
OWNER ADROIT GAMING CENTER
JANUARY 2013 – AUGUST 2014, JORDAN
 Established a network gaming center which was able to sustain 40 fully equipped
gaming PC’s constantly functioning. The PCs were subject to constant updates and
upgrades in order to withstand the latest gaming materials and accommodate clients
24/7. Users had separate accounts which were charged at their expense.

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IT TECHNICIAN GLOBAL CONTRACT IT
APRIL 2010 – OCTOBER 2012 , JORDAN
 Introduced to the field of networking where I was responsible for:
 Assembling Networks
 Configuring routers
 Minor troubleshooting
IT SUPPORT ACTION IT
MARCH 2008 – JANUARY 2010 , JORDAN
 Introduced to the field of Information Technology where I was responsible for:
 Assembling PC components (Hardware – Software)
 Upgrading drivers, essential applications and router
EDUCATION CCNA (CERTIFIED CISCO NETWORK ASSOCIATE)
FEBRUARY 2016 SITES POWER, UAE
ESSENTIALS OF INFORMATION TECHNOLOGY DIPLOMA
2010 – 2012 ALQUDS COLLEGE, JORDAN
IT STREAM TAWJIHI
2005 – 2006 AL-OMARAYAH SCHOOL, JORDAN
REFERENCES *REFURBISHED UPON REQUEST