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Speaker Kevin W. Foster, CMP - NACE Customer Loyalty & Satisfaction
- 1. Customer Loyalty & Satisfaction
- 2. What do our customers really want? Why do they keep bugging me? Don’t they know I’m busy?
- 5. Rewards programs and discounts are not a substitute for good personal service!
- 6. Ways To Earn Your Customer’s Loyalty – Get Personal!
- 9. There may not be a short-term gain, but you’re building a long-term relationship.
- 11. Is customer satisfaction important?
- 12. Good service is a must ! Getting it right means future success!
- 13. The service process starts and ends with you.
- 14. Earn it daily! What do people do when they get bad service?
- 15. More than 85% of meeting planners attending a sales and marketing hospitality conference in Chicago said customer service (not cost savings) is the deciding factor in the current economy when selecting a hotel or event venue.
- 16. MY CUSTOMERS!
- 18. You can please some of the people some of the time… But you can’t please all of the people all of the time.
- 19. Attitude Toward Your Customers
Editor's Notes
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- To insert this slide into your presentation Save this template as a presentation (.ppt file) on your computer. Open the presentation that will contain the image slide. On the Slides tab, place your insertion point after the slide that will precede the image slide. (Make sure you don't select a slide. Your insertion point should be between the slides.) On the Insert menu, click Slides from Files . In the Slide Finder dialog box, click the Find Presentation tab. Click Browse , locate and select the presentation that contains the image slide, and then click Open . In the Slides from Files dialog box, select the image slide. Select the Keep source formatting check box. If you do not select this check box, the copied slide will inherit the design of the slide that precedes it in the presentation. Click Insert . Click Close .