1. 1
EXPERTISE
● Training & Development
● Policy Design & Administration
● Fact Finding & Investigations
● Conflict Resolution
● Management & Leadership
● Employee Relations
● Negotiation & Mediation
● Communication Skills
EMPLOYMENT HISTORY
Federal Motor Carrier Safety Administration
310 New Bern Ave
Raleigh, NC 27601
The Federal Motor Carrier Safety Administration (FMCSA) is a separate administration within
the Department of Transportation (DOT). FMCSA’s primary mission is to reduce crashes,
injuries, and fatalities involving large trucks and buses on our Nation’s highways.
Effectively utilizes all available internal and external tools and resources to conduct research,
and shares ideas and best practices with division staff on the best ways to utilize tools/resources
as needed (e.g., Portal; A&I (GOTHAM, SMS & NAS); MCMIS; Query Central; DataQs;
EDMS; CDLIS; DISS; Secretary of State, Licensing and Insurance (L&I), Online Search
Engines (e.g., Google, Yellow Pages, Zaba), Excel, Adobe, Access).
Presents research, best practices and process improvements at Program Analyst (PA)
meetings/training, Field Listening Forums and other Division meetings. Plans and conducts a
weekly division complaint meeting with the DA and FPM’s. Retrieve all complaints from
NCCDB and presents the findings of my research and analysis on the complaints to the DA and
FPM’s. Presents a recommendation to the DA on what action the Division should pursue.
Frequently answer regulatory questions from carriers, representatives of carriers, and the general
public on a daily basis via phone. Often times researching the FMCSA portal and regulation 49
CFR parts 382-399 to ensure I supply the correct answer.
Created a Program Analyst (PA) succession manual for the development and training of future
PA’s in the division. The manual covers the assignment process, how to complete an entry into
FITT, how to upload documents to EDMS, how to assign a case number in Safetynet, complaint
process, and the 385.17 upgrade process. I used both visual and written data to explain each process
in the manual.
As the Program Analyst I provided program support to a range of federal program projects and
initiatives, involving the execution of the FMCSA responsibilities, for enforcement of applicable

2. 2
federal laws and regulation 49 CFR Parts 382-399 concerning motor carrier safety, the transport
of hazardous materials, and related highway safety matters. Conduct investigations into alleged
violations either as follow up to an investigation or in response to complaints; upon advice and
approval by the supervisor, initiates enforcement investigations to develop supportive evidence
of the kinds and volume needed to sustain criminal or civil forfeiture actions, cease and desist
orders, or other proceedings; documents in detail the frequency and nature of the violations, any
patterns which exist, and circumstances which prove deliberate and conscious violation of
applicable regulation 49 CFR Parts 382-399 ; closes investigations administratively upon
concurrence of the supervisor when investigation shows that enforcement is unjustified; refers
investigative reports disclosing serious violations to the supervisor for review and approval of
action proposed. Assigned enforcement case numbers for 13 federal investigators and two state
investigators to conduct enforcement of violations discovered during Compliance Reviews of
motor carriers. Analyze data and assign enforcement cases for carriers that were operating while
in an Out-Of-Service (OOS) status.
Excellent knowledge and experience using software and formulas to mine data, performing
qualitative and quantitative date analysis; evaluation and subsequently reporting on the analysis.
Analyzed data on carriers using 12 different programs in the FMCSA portal; such as the National
Consumer Complaint Database (NCCDB), Query Central, and Motor Carrier Management
Information System (MCMIS), Electronic Document Management System (EDMS), Activity
Center for Enforcement (ACE), Analysis and Information (A&I) Infosys, CSA Outreach,
Safetynet and Safety Management Data System (SMS) and Field Intervention Tracking Tool.
Coordinated and provided analytical support on problem definitions, planning methodologies,
policies, and procedures for improvement of business processes and marketing of the Division
Compliance, Safety, and Accountability (CSA) program. Brought to the DA’s attention an issue
the division was having with carriers receiving a New Entrant Safety Audit within a year before
an investigation was assigned. Through this research and analysis I provided the DA determined
that the Safety Audit should not have an impact on how far back the safety investigator can go
for his/her investigation thus resulting in less confusion for the safety investigators and enabling
them to conduct their investigations more thoroughly.
Planned and developed briefing, presentation and conference materials for supervisors and
executive management; work to ensure information provided is accurate and concise.
Coordinated, planned, and conducted an office meeting for the North Carolina Division.
Conducted in depth quality, efficiency and productivity analysis of investigations, creating ad
hoc/special reports of findings for Division Management in order to gauge program’s
deficiencies and effectiveness. Compile data required for statistical/research/strategic reports on
a monthly, quarterly, annual and/or on-request basis for evaluating the varied levels of programs.
On a monthly basis I download Prioritization Reports (high risk list and OOS carriers w/
activity), Performance Goals (Reviews), Productivity Reports (serious violations, annual
certifications) and as requested Field Intervention Tracking Tool (FITT) reports for the DA on
operations within the Division. Researched and analyzed data on carriers to determine if they
were operating in compliance with FMCSA policies. If it was determined that the carrier was

3. 3
operating outside FMCSA policies and guidelines I would assign an enforcement case number to
a Safety Investigator (SI) to levy a fine against the carrier.
Compile, maintain, and analyze data for tactical plans within the Division to support the
execution of national and /or strategic strike force goals. Assisted with the coordination of the
Division’s implementation plan. Reviewed and analyzed prioritization lists from SMS and ACE
to make assignments to investigators. Researched and analyzed prioritization lists such as
Immediate Action High Risk (IAHR), High Risk, and Mandatory lists before assigning them to
Safety Investigators (SIs) for investigation. Assigned IAHR/High Risk investigations for eight
safety investigators for the North Carolina Division and occasionally assigned them in support of
South Carolina.
Reviewed and analyzed the SMS prioritization lists to prioritize assignments; help assure that the
Division Budget Performance Goals (for various required program elements) are completed in
the areas of high risk mandatory, passenger, hazardous materials, and household goods
investigations. Reviewed and analyzed the location of carriers needing assignment for
investigation before assigning a SI to ensure that they have to do minimal travel while keeping
the Divisions Budget Performance Goals in mind.
Provide program management assistance in monitoring and tracking the requirements associated
with special investigations, such as consent orders, record consolidation orders (RCO), voluntary
consent orders (VCO) and imminent hazard (IH) compliance requirements. Tracked and
reviewed all documentation submitted by several carriers to the North Carolina Division Office
to determine if they have been in compliance with the consent orders placed upon them.
Reviewed and tracked several RCO/VCO’s for the division and assigned the order number to the
document.
Experience applying safety regulation, 49 CFR Parts 382-399, governing commercial motor
vehicles and buses to plan and conduct compliance reviews. Experience reviewing, collecting,
and analyzing data to prepare written summaries and reports. Receives, processes, and tracks all
safety rating upgrade requests that are sent to the North Carolina Division. Once the requests are
processed I review them per 385.17 and ensure they are completed within the timeline allowed. I
analyze all the data that is submitted to ensure the carrier has addressed all violations in their
Safety Management Plan and determine if they have meet all the requirements for a safety rating
upgrade or not. I prepare recommendation for approval or denial to the Federal Program
Managers. Independently plan and carry out a schedule of safety, economic, security, and
hazardous materials investigations of carrier and shipper operations; through personal interviews,
examination of various records, and comparison with other known facts, determines whether the
company is in compliance or whether the violations found indicate deliberate and conscious
disregard of applicable regulation 49 CFR Parts 382-399; make preliminary determination
whether prosecution is warranted and evidence is sufficient to support enforcement action; if not
warranted, discusses the findings with corporation officials, offers technical assistance in
resolving the problems, and secures their agreement to take corrective action; follows up at a
later time to ascertain compliance. Assisted with two Compliance Reviews (CRs) in the field and
contributed to the write ups of the findings and violations.

4. 4