Description of a tactical approach to building an organization's culture.

1. Kevin B. Dull, SVP & CHPO
MHS Board Meeting
6.22.16
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2. LowExecutionHigh
Low Trust High
Business Culture:
Set of Routines and
practices for getting
things done.
Emotional Culture: the shared affective values, norms, artifacts, and assumptions
that govern which emotions people have at work and which ones they are better of suppressing.
Capability,Results
Integrity, Intent
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3. LowExecutionHigh
Low Trust High
Business Culture:
Service Excellence: (Rounding,
AIDET, LEARN, Thank You Notes,
High Middle Low, Conversations,
Leadership Evaluation Manager)
Project management
Strategic and Tactical Planning
Process
Goal Setting
Measurement
Select Best Leaders
Budgeting
Emotional Culture: Speed of Trust, Crucial Conversations,
Inside Out Coaching, Employee Engagement Program,
Leadership Development Program, Change Management,
Select Leaders with High Emotional Quotient and Values Alignment
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4. LowExecutionHigh
Low Trust High
Business Culture:
Set of Routines and
practices for getting
things done.
Emotional Culture: the shared affective values, norms, artifacts, and assumptions
that govern which emotions people have at work and which ones they are better or suppressing.
How Measured?
Employee and Provider Engagement
Patient/Customer Satisfaction
Quality
Affordability
Speed of Trust 360 Survey
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5.  Freek Vermeulen, https://hbr.org/2016/06/stop-comparing-management-to-sports
 Sigal Barsade, Olivia A. O’Neill, https://hbr.org/2016/01/manage-your-emotional-
culture
 Kegan, An Everyone Culture, Deliberately Developed Organization, Harvard Business
Press
 Jim Collins, Good to Great
 Franklin Covey, Speed of Trust
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