1. Kerry Schmidt
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836 Glenpark Dr. Green Bay, WI 54313
Home: (920)360-1487 Email: krbrsmiles@gmail.com
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Summary
Reliable and friendly customer service representative, who quickly learns and masters new
concepts and skills. Passionate about helping customers, and creating a satisfying experience.
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Skills
Cash handling accuracy
Organized
Detail-oriented
Excellent multi-tasker
Flexible
Customer service-oriented
Team player
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Work History
Occupational Health Coordinator
Kelly Services – Assignment: Firstlab
07/2013 to 3/2014
Customer Service
Data entry of all in-bound or out-bound calls. Data entry of all conversations and information
exchanged.
Incoming calls from transportation carriers and driver candidates.
Medical screenings following medical questionnaire.
Follow federal HIPPA laws and guidelines.
Schedule appointments for physicals and drug screenings.
Faxing necessary paperwork for services requiring certain regulated information.
Reviewing of physicals to ensure all information is completed correctly.
Contact clinics to have physicals faxed, or to have information corrected and re-faxed.
Logistics Administrative
07/2007 to 03/2013
Innogistics LLC./Industrial Transport - Green Bay, WI
Customer Service
Data entry of all inbound and outbound semi tractor/trailer traffic. Searching for load pick up
numbers in system.
Entering information and creating a receipt for all inbound drop off loads.
Directing drivers where drop off/pick up locations were located. Attaching live loads to their
specific load and contacting inventory office to assign a dock door.

2. Direct contact with load planners when a load could not be found in the system.
Answering phone calls regarding loads and speaking with dispatchers from carrier
companies.
Answering emails from dispatchers or load planners from other companies.
Updating our Puma report which is a system that sent a report of all loaded/empty trailers on
our droplot.
Resolved problems for customers, warehouses and carriers.
Prepared bill of ladings for each load. Completed customs paperwork for Canadian loads by
adding PARS number/sticker.
Faxed bills of lading upon request by carrier to specified fax numbers.
Pit Row Shell
06/2011 to 08/2012
Cashier
Friendly customer service to all patrons.
Authorizing gas pumps.
Cleaning bathrooms, shelves, counter, and fountain beverage machines.
Stocking cups, lids, shelves, and cooler.
Checking in vendors.
Customer Service Representative
04/2006 to 11/2006
APAC Customer Services, INC. - Green Bay, WI
Representative for the Blue Cross Blue Shield of New Jersey program.
Answering customer calls inquiring about insurance claims, and/or benefits.
Documenting calls of all information received by subscriber and information given by me.
Contacting prescription provider, physicians, or facilities when needed.
The Little Store
04/2004 to 09/2005
Cashier
Friendly customer service to all patrons.
Authorizing gas pumps.
Cleaning bathrooms, shelves, counter, and fountain beverage machines.
Stocking cups, lids, shelves, and cooler.
Checking in vendors.
WalMart
09/2002 to 02/2004
Department Manager - Fabrics and Crafts

3. Customer Service of fabrics counter
Measuring and cutting fabric
Ordering, stocking, and creating displays
Tracking inventory
Cashier at registers when needed
Clark Service Station
06/2001 to 08/2002
Assistant Manager
Customer Serivce
Cashier
Scheduling
Hiring/firing of employees
Daily paperwork and bank deposits
Ordering
Inventory Tracking
Stocking, cleaning, and setting store displays
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Education
East High School - Green Bay, WI
High School Diploma - General Studies, 2000