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Customer survey feedback  August 2011
How did you hear about us?  How did you receive your voucher?
What made you choose this offer?
What made you chose the pool that you swam at?
If you haven’t used them all, why not?
How often have you used this pool? Would you use this pool again?
Your experience
What would make you swim more?  Pool temperature
Customer profile

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So customer survey aug 11

Editor's Notes

  1. *1) Too expensive for a swim. 2) Not enough general swim sessions so have to use another pool – very annoying. 3)Well possibly - The dressing room area is in serious need of cleaning and modernising. It's very offputting.
  2. *1)my baby swam amongst other swimmers in the same lane, It was not comfortable for anybody2) less time at work !!!3) If the change areas were warmer - especially because I'm bringing my baby4) Warm temperature, more cheaper price5) Pool does not have many general/adult swim sessions. It is always booked up for swim club and I have to use another pool.6) more evening times to swim